Jayne Nicholas

@___Yodel emma I need a call back from a manager in a UK call centre please

@yodel Tried to call the number no reply..whatsapp done wasvread at 2.03pm still no reply

@yodel how can I speak to a person your live chat is shocking

@___Yodel Followed not resolved at all

@jaynelou33 Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

@AldiUK how do I register a complaint

@Reallisariley Sorry for your loss Lisa she sounds like an amazing lady x

My Aunty Joyce-the best of the best…could not love you more if I tried 😇😇😇 rest in peace-I love you so much😇😇😇 #grief #love #aunt

@asda how do I find my membership number for my asda rewards account please

@asda trying to go through asda rewards for insurance but asking for my membership number where do I get this from?

@virginmedia I can't log on I've told u this already so can't use the link now got a letter complaint ref c070224459 that has not answered anything I've raised at all then tells me to email back before disconnection but there's no email address but is a letter on the back of my email...!!!

@jaynelou33 Ah right OK, I'm glad the disconnection has been set up for you then. When did you raise the complaint Jayne? You can read more about the escalation process on the link we sent you yesterday. This details on here show the complaint process in full.

@virginmedia sent an email to your ceo no reply what email address is your high level complaints please

@virginmedia I've already done this as notice been done it's a complaint about this can't do online account locked and I need an escalation process

@jaynelou33 With cancelling arranging cancellation of your account, you can do this in 3 ways. You can call the team on 150 / 0345 454 1111, WhatsApp us on 07305327112 or write to us at Virgin Media, Sunderland, SR43 4AA. The team can process your 30 day notice on any of these channels.

@virginmedia Surely a reply to advise of that would be courteous as ut feels like I'm being ignored also want to discuss cancellation which is due in 2 weeks hence why I need to speak to someone now..in authority

@jaynelou33 As per our complaints code of practice virg.in/comcop it can take up to 28 days for a full investigation and offer of resolution to be made as agreed with our regulators Jayne. Details on how to raise a complaint can be found here virg.in/makacomp

@virginmedia Also can't raise ut in the link as I can't get onto my online account which you have to do to raise the complaint

@jaynelou33 Thank you for that information. We do recommend using the link provided as emailing as you have isn't a complaint raising process. If a complaint has been raised off the back of it then you would get a response within 28 days.

@virginmedia As your ceo still hasn't replied after 2 weeks I need to escalate my complaint test was raised over the phone I'd rather resolve it by someone higher up

@virginmedia Also this link doesn't offer high level complaints hence why I emailed your ceo

@jaynelou33 Hello Jayne, sorry to hear you're still awaiting a response to your emailed complaint. When did you send this over? Details on how you can raise your concerns with us are available here virg.in/makacomp.

@virginmedia It was sent 9 days ago

@sainsburys placed a click and collect order 10 days ago absolute shocking when gone to get today

@Morrisons why have I had a promotion email yesterday at 5.15pm then when I place the online order within 30 mins it wont acccept the code as too many used it ( offer is supposed to be on until 14th Nov)

@Rylan You don't have to justify yourself all you want is the best help and care for your mum..what is wrong with some people ffs

@TUIUK I gave a question about a hotel can u help please