Jim Graham

@PetSmart no thanks. i’ve already been to the store twice and called once. i don’t want to deal with your company ever again

@jimgraham We are sorry to hear about this. We would like to connect you to our Customer Care team to look into this further. If interested, please DM us with your order number, email address, phone number, and please let us know your preferred method of contact (phone or email)? Thanks.

next terrible customer service: never shop at @PetSmart Ordered online, attempted to return in store. the gift card they refunded to can’t be used online. stuck with $120 useless card and out $120

@PetSmart already called. nothing you can do 🤷‍♂️

@jimgraham Hi, Jim. We’re sorry to hear about your experience with the gift card. For assistance resolving this issue, please contact our Customer Care team at 1-888-839-9638 or visit petsmart.com/account/contac….

@markjharvey @cibc i have a lot with WS. maybe it’s time to go all in since Big Banks don’t care anymore

@jimgraham @cibc On that note, this year I completely switched to Wealthsimple as my primary bank account. If you have a certain portfolio, their top tier support has been phenomenal for me. I reached out about some minor issues a few times and got <24 hr response times with full resolutions.

cannot get over how bad @cibc support is. Been on hold for 2 hours. Passed from one department to another. This is a company that had $1.9 Billion in profit last year.

@markjharvey @cibc oh happened 4 times Mark. useless. let me repeat. $1.9 billion i. profit

@jimgraham @cibc Just wait until you finally get connected to someone, only to get forwarded to another person or department and ultimately disconnected.

@cibc and still on hold 38 mins after that post! the last agent who passed the buck said “10 mins, tops.”

Hi Jim, we don't mean to keep you waiting and certainly understand your concern. We encourage you to please stay on the line and we will be with you as soon as possible. In the meantime, if you happen to have a general question that does not require access to your accounts, feel free to send us a private message and we'll do our best to help while you wait on the line. ^Rami

@cibc sorry rami. not your fault, but not good enough. giant waste of my saturday afternoon. again; $1.9 billion in profits from customers like me. for this?

Not really a milestone, but a staggering statistic: @Bruce_Power, the most productive thermal power plant on earth, has now produced, as of the end of 2023, 1,564.6TWh of electricity. It was the first plant to hit 1PWh, ahead of Gravelines in France, and once uprated to over 7,000MW, will be even more productive, not to mention the potential addition of up to 4,800MW of capacity at Bruce C, pushing it over 11,000MW nameplate, making it the largest thermal plant ever constructed.

@jeremycole Welcome back! Great to see you riding with some folks from Shopify.

The only perspective on AI that matters

@dieworkwear Takeaway: Charlie Watts is cooler than you’ll ever be

Linen will always hold wrinkles—that's part of the charm. However, heavier linens will rumple more than wrinkle. They'll form thick, beautiful folds rather than look like crumpled tissue paper. Personally, I think it gives the garment a comfy, lived-in look.

The easiest color for this is anything in the family of tan, cream, or brown (all casual colors). If that feels too classic for you, try a more modern color like navy or grey (linen will make it casual enough). Just note that dark linens can spot or get shiny with time.

@dieworkwear Please don’t put Pierre Poilievre on the timeline, regardless of the reason

Few men nowadays have to wear suits. If they do, it's more often because they choose to. However, this also puts a lot of pressure on men to try to find ways to dress things down. Often, people approach this from the wrong angle: pairing the jacket with some unusual thing.

Some thoughts on linen suits. 🧵

@jamescronin @troyhunt Jim Cronin might have guessed LHC-b

@jimgraham @troyhunt Looks like the muon detector at ATLAS to me.

Of all the amazing stuff I’ve seen in my life, this one takes the cake. Who knows what this is?

@troyhunt Is it Atlas or CMS?

Ugh. Only one right answer. Also, there’s the large hadron collider at CERN in the background.

“I got my hair cut correct like Anthony Mason”

"Look at me! I'm Tomokazu Ohka of the Montreal Expos!" - Bart Simpson, March 16, 2003

@AngelaSterritt .. and the home of Snotty Nosed Rez Kids!

@AngelaSterritt It’s the setting for Eden Robinson’s amazing Trickster trilogy. From that I learned it’s traditional Haisla lands

What do you know about Kitimat?