Jen V

@easyJet Hi Carla, The link goes to to a brochure of what’s available but there doesn’t seem to be anywhere to preorder on that page - could you please point me in the right direction?

@jribena Hi Jen 👋. You can pre-order food and drinks for your flight, by using this link 👉 spr.ly/6010MrxG4. Thanks, Carla 🌻

@easyJet is it possible to preorder snacks and drinks before a flight?

@Morrisons One of your colleagues looked into this by phone this morning. Thank you.

@jribena Hi, sorry about this! Can you DM us with a link/screenshot of your tweet alongside your order number, email address and postcode so I can look into it? - Will

@Morrisons my online shopping delivery was due to arrive between 9-10pm but is still not here. I phoned customer services at 10.30pm & was told to call back at 10.45pm if still not arrived. Phoned back & customer service phone now closed! How can I check if delivery on way?

@kerry_kyle @Morrisons @Morrisons You’ve lost a customer here. It’s taken me several hours over several days to sort this. You tried to take payment so many times my card was blocked & couldn’t be used - completely unacceptable, esp when issue was your end rather than mine

@kerry_kyle @Morrisons @Morrisons this has been v poorly handled & has clearly affected many customers. Suggest that rather than hound customers with unhelpful txts & emails (which suggest the problem is with our cards rather than your system) you send all affected the advice I’ve screenshotted above

@Morrisons There’s clearly an issue with your card payment system for online deliveries - maybe rather than texting and emailing customers in excess of 20 times a day you could look into what’s causing the issue?

@Morrisons I’ve DM’d

@jribena Hi Jen. Really sorry about this. Please DM us with this tweet so we can assist you further. Thanks, Tabby

@PetsatHome @MatDevon I also had this problem today - ordered online to collect in store, payment taken and then an almost immediate email to say my order was cancelled but will take several days for refund. Not ideal from a customer service perspective!

@MatDevon Hi Mat I completely understand your frustrations and do sincerely apologise. I will ensure this is fed back to the relevant teams for review. Jess@PAH

@PetsatHome your website is very glitchy this weekend - slow to load, lots of ‘page not found’, VIP registration repeatedly showing ‘JOSN returned was invalid’. You may already be aware but just in case not!

@BBCOne what song is playing at the end of episode 6 of ‘Life’? Shazam doesn’t recognise it and Googling the lyrics hasn’t solved the mystery either!