kerry kyle

Could you answer me please I’d like to know what I need to do next - I’ve been dealing with this since 8:40 this morning. Are you at all concerned how your online agents are treating people - and encouraging customers to visit stores and cause a scene!!

@Halfords_uk so now after 35 minutes I’ve been cut-off my call. I was being transferred to customer services to escalate my complaint. Will they call me back or will I have to start the process all over again?

@Halfords_uk I would like to think of your online chat team have been this bad you would make it your business to contact me - I’m happy to tweet a screen grab of the chat if you would like

@kerry_kyle I'm sorry about that. Unfortunately from here we can't call, however please send us a DM and we would be more than happy to help further from there. - Lu.

@Halfords_uk can someone dm to arrange a phone call to me as a matter of urgency- you “expert” chat agent needs so serious training. I’ve been encouraged to visit your store to cause a scene to resolve my issue and then they closed the chat

@Halfords_uk I’m on hold now - I’ve spent so much time trying to sort this issue out that I don’t want to sit on hold - that’s why I asked for someone to dm me to arrange for you to call me

@kerry_kyle Hi Kerry, thanks for getting in touch. I'm sorry that you've had trouble with our live chat service. If you wish to discuss this further, please send us a DM and we can assist from there, however you can call us on 0345 504 5353 to discuss your concerns via phone. - Lu.

@Morrisons refused to speak to me after numerous attempts to contact you over a payment issue you caused and now I receive a letter from a debt collector. You blocked my credit card due to your system errors, I couldn’t buy food or medicine while my daughter and I had covid!

@Morrisons I have again received 5 e-mails + 5 text messages from Morrisons within 1 hour. I have asked for these to stop. I have asked for you to stop trying to take payment from my card because you have blocked it - this hasn’t happened. Repeating because you ignored me!

@Morrisons I have again received 5 e-mails + 5 text messages from Morrisons within 1 hour this morning. I have asked for these to stop. I have asked for you to stop trying to take payment from my card because you have blocked it - this hasn’t happened. You are ignoring my DMs

@RhiannonTeeluck @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons What is going on Morrisons! For the last 4 weeks I had had deliveries cancelled "due to payment issues" yet when I reorder it gets delivered?? I have spoken to our card provider and changed the payment to a different card and it's cancelled again! What else can I do??

@andersonphil @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons everyday since Friday i am getting 2 or 3 emails and text messages to say payment failed update card details. I collected shopping on Saturday, payment has gone through why am I still getting these everyday?

@Foxby2 @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Kirstiefk @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons are now just not replying to messages sent to them on their system failure when it comes to taking payment. It’s been a week now. I’ve always triumphed @Morrisons before but this last week their handling of a problem caused by them has been abysmal #morrisons

@SarahGlossop1 @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons My vulnerable mother relies on you to get her shopping. The changes to payment authentication has failed on her account. Called last night and followed instructions. 3 different cards later, still not working. Now a 60 minute wait to speak to someone. Not acceptable

@jribena @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons There’s clearly an issue with your card payment system for online deliveries - maybe rather than texting and emailing customers in excess of 20 times a day you could look into what’s causing the issue?

@AnnSusanGreen I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

Me too@morrisons #morrisons You are making me feel like a criminal. I keep responding and updating as your daily forthright texts and emails say but it is not working. And yes ,sort your comms.out .

@Topaz_Jules @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons two days in a row my Morrisons payment for shopping already received has been declined. I’ve tried changing payment method but declined again! Plenty of money available to pay so is this due to the new secure payments system your end?

@mrscg47 @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons Please stop sending emails and texts saying that payment has failed. My card is fine and your system isn't. Myself and all the others affected will shop elsewhere until you fix your system. Many of us will not return to shop with you. Expensive glitch.

@JudyBar68012709 @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons yet another payment been unable to be taken called customer service's yet again yesterday cleared caches and history added card details as asked to,for the unteenth time, the lady assured me payment would be able to be taken this morning. I knew I'd have to ring back

@ScoobyDoodle3 @Morrisons I’m having the same issue. Only now Morrisons have attempted to take payment so many times my card issuer has blocked my card. I hope this doesn’t happen to you! I thought I’d warn you in case you go shopping and your card gets declined. Still no help from customer services today

@Morrisons Would be good if you can get the problem sorted with online grocery payments. I've been unable to checkout an order for 2 weeks now using my debit card, which works fine for all other online purchases. My bank states that my card is ok and the problem lies with Morrisons.

Enjoy a Mother’s Day hot drink and a cupcake for under £2 in our cafes. 🎉🌸