kareem m

1/ How do B2B SaaS companies ask for feedback from customers? 🤔 Here are awesome examples we’ve seen and collected since 2015 (!) 🧵👇

@noahkagan Dude love this. My favorites are belmondoskincare.com/collections/al… and belmondoskincare.com/collections/al… as aftershave. Both from my wife's line. I told her even if we get divorced I'd use the toner! 😂 All organic & handmade w/ no drying alcohols or ingredients that create dependence.

What are the biggest mistakes #SaaS Product teams make when using customer feedback? @jjrorie and I talk about them on the @ProdVoices pod: productvoices.com/post/using-cus…

Looking fwd to this killer lineup of podcast guests!

@TwitCoast Would love to login to bookmark Burgers for Burger Week but Registration is disabled. Is this some kind of cruel trick?

@Evanish 3. Lots of feedback comes in via "private" channels (not public voting board). Think CRM, Support, surveys, phone calls, Gong, etc. If you're not tracking that stuff you're missing out on a goldmine.

@Evanish And agreed: 1. You need someone to categorize inbound feedback & ask for clarification when necc. 2. Closing the loop with customers blows peoples' minds because so few do it

1/ How do B2B SaaS companies ask for feedback from customers? 🤔 Here are awesome examples we’ve seen and collected since 2015 (!) 🧵👇

@Evanish @stripe @Kissmetrics I was an early Kissmetrics user. First time I saw that at the bottom of the page I was like "genius"!

@kareem @stripe @Kissmetrics Correct. Unfortunately the blog is down, but it looked like this: Pic 1: What was at the bottom of each page. Pic 2: What we received on our side (tons of great context/user data automatically) web.archive.org/web/2012111816…

11/ And don't forget to delicately click Follow for more examples like these.

10/ We’ve collected these examples of B2B requests for feedback “in the wild” for years now. They can give you ideas for collecting feedback in your own app. Here’s the complete list of examples: savio.io/blog/how-saas-…