kellie newell

@SW_Help So you’re telling me you can’t contact someone at the station and find out?

@kellienewell7 I am unable to track the buses myself but I am not aware of delays ^MC

@SW_Help are there no trains into Waterloo from Basingstoke today?

@SW_Help Have you looked at what the buses are like leaving Basingstoke? Are they on time?

@kellienewell7 Our bus supplier will investigate this with the bus operator; if you were planning to travel on that bus, you can get in touch with our delay repay team, apologies ^MC

@SW_Help Can you find out if the buses have been running as scheduled from BSK please? Are people moving? Or is their a backlog

@kellienewell7 Hi Kelly, I have reported this to our bus supplier but unfortunately, they have been unable to get hold of the driver or their office; we are looking to arrange a replacement duty, apologies ^MC

@SW_Help Can you imagine you’ve trained 6 months for today. And that happens? A no show and absolutely no explanation as to why? It’s so unfair to do this to people. You can’t blame that on network rail.

@kellienewell7 Hi, that bus replacement was scheduled to call at Basingstoke at 07:15 ^MC

@SW_Help I see that the 6.30 from Winchester didn’t leave? Would that have been stopping at Basingstoke to pick up?

@kellienewell7 In that case, you will need to get in touch with our delay repay team at customerrelations@swrailway.com ^MC

@SW_Help So no then?

@angryredhead9 @SW_Help Agreed! To do this on marathon day is shocking! The least they could do is make sure the busses are turning up! But classic SWR! Totally unaccountable as always

@SW_Help Thanks for the info. I know this isn’t your fault but this is very unhelpful on the day of the London Marathon to be reliant on buses that may not turn up.

@SW_Help are the rail replacement running today. The 6.30 from Winchester to Guildford didn’t turn up

@SW_Help What about if I can’t get on because it’s full?

@kellienewell7 Delay repay will be based on the revised timetable; if the replacement bus or train are running late and you are delayed for 15 minutes or more, you will be eligible for delay repay ^MC

@SW_Help So if I miss the 10.11 and have to wait for another train I can claim?

@SW_Help If it doesn’t get me to both stops on time can I claim delay repay

@kellienewell7 Hi Kellie, replacement buses are part of the planned timetable; when engineering works are scheduled, the slower part of the journey that is operated by a bus replacement service is built into the revised timetable ^MC

@SW_Help Why if it’s not the same service?

@kellienewell7 Hi, I am afraid it will be the same price, sorry ^MC

@SW_Help And assuming it’s not the same price as a train ticket as we’re not going the full way on a train?

Hi, that would be dependant on the type of vehicle that is used for the rail replacement. If you are leaving Basingstoke at 09:00 the fastest route would be to take the 09:06 rail replacement bus to Guildford and then catch the 10:11 train service from Guildford to London Waterloo, arriving at London Waterloo at 10:53. ^MCB

@SW_Help Surely you would be able to tell us the type of vehicle?

@networkrail can I ask why you’ve planned engineering works today of all days? People have trained months for the marathon and now they have the panic of making it to the start line? Travelling from BSK to WAT. I’m honestly so baffled as to the logic

@SW_Help Are their extra busses today? Can people stand if the busses are full?

@kellienewell7 Network Rail as they own the infrastructure. Please check our website for the latest travel updates, alternatively if you let me know what time you are travelling I can let you know the most direct route. ^MCB

@SW_Help I’m going at about 9am.

@SW_Help So who does make the plans then? I’m assuming there are extra busses being laid on today then as there will be higher demand? The marathon is always the last Sunday in April so no excuse!!! But you have excuses for everything 🙄 so frustrating.

@kellienewell7 Hi, we don't plan or carry out the engineering works. The plans for engineering works are also made up to four years in advance. Apologies that your journey will take longer than expected today. ^MCB

@SW_Help What possessed you to schedule rail replacement on London Marathon day? Thousands of runners and supporters are relying on getting into Waterloo and this is the day you disrupt services? Genuinely baffling planning.

@kellienewell7 Hi Kellie, there is a rail replacement bus service running from Basingstoke to Weybridge today. Train services to London Waterloo resume from Weybridge. ^MCB