Kerry Ann Duffy

@ZARA_Care 2 days later and no reply

@kerryannduffy Hello Kerry, thanks for contacting ZARA Care. Please send us a DM with more details of your query, confirming it is related to an online or in-store purchase so that we can assist. Thank you.

@ZARA_Care Still no refund of £751.97. Zara, your customer service is failing. No human responses, no escalation path, just copy/paste delays. I’ll be continually raising this publicly until it’s resolved.” Tag: @ZARA @Inditex

@ZARA_Care Sent

@jb_marvel @ZARA_Care Thank you so much for that

@kerryannduffy @ZARA_Care Useless they are, spoke to 4 different people yesterday and they all said the same AI robot generated crap. Don’t have a phone number either. There’s an email address you can try files.uk@zara.com and then try enquiries@theretailombudsman.org.uk

@bat_lan @ZARA_Care I’m having the same problem. Customer service does not exist

@ZARA_Care So now I have to contact them again via chat or something (I sent dm here but it took 1 day to reply asking for my name) to explain that the above again. I just want to get what I bought, that is it.

@ZARA_Care I got my order and one of the item (pillow) was sent in a wrong size. Tried to contact CS via chat few times (disconnected while waiting for an answer). Finally got connected, proven that I got wrong item and then I was told to wait for an email...

@jb_marvel @ZARA_Care I feel at my wits end with mine!

@ZARA_Care No point lol. You’ve basically said on chat and WhatsApp you won’t assist me so I’ll just go to the ombudsman

@jb_marvel @ZARA_Care I’m having the same problem

@ZARA_Care being told today to wait yet another 48 hours for a response to an issue I raised one week ago. All I’m asking for is to receive my items or have a refund. Blows my mind that such a large company operates in this way

@ZARA_Care 10 items were missing from my order. I’ve been trying to get this resolved for a week now and no one is helping. I’ve asked for your complaints procedure and been told it’s what’s app. However I’m told every day to wait 24 hours

@ZARA I’ve tried speaking to you via every channel. Most recently someone hung up on me. I have everything documented. Ultimately I just want my delivery which was due last week. I have sent a DM here, Facebook and what’s app. I still have no resolution. Image of order attached

@ZARA_Care can someone please respond to my DM’s. I was told that I’d receive a response regarding my refund by the end of today. My return was sent 6th Jan and you still haven’t refunded me

@sophie_yxx @HelloFreshUK Same problem most weeks for us now

@HelloFreshUK just had order - missing ingredients and recipe cards. Was chatting (on line) and asking for a refund and to cancel order but got cut off! Not a great service really!

An email to Beckham’s PR. Less than 4 days to go. #benderslikebeckham 🌈

@victoriabeckham @VBB_Beauty I’ve placed an order with you last week that I’ve still not received. I’ve tried to chase it up but no reply by email

Party season demands added drama ⚡. Take your eyes to another dimension with @VBB_Beauty Lid Lustre in Blonde and layers of Future Lash Mascara > victoriabeckhambeauty.com

Selling a Friday and Saturday ticket for wireless at Crystal Palace #Wireless #WirelessFest #wirlesstickets

@Twickets wonder if you can help….I’ve sold my tickets on your app but want to check you have correct bank details for me. Can’t find the button for this?…

@Sonos you took an unauthorised payment from me on 16th May. I’ve called, sent DM’s and emails but still no reply! Appalling service. Please can I have my money back.

Everyone should read Sarah Everard's mother's statement - written with heart-breaking fury and grief. (Particularly those people who still believe that it's not dangerous for a woman to walk alone at night in London. Those tweets suck.)

Ethereal Elegance ✨ Venue - @bradbournehouse Dress - @pronovias at @amore.brides Flowers - @distinctlyfloral Model - @aliceviner Makeup - @helenleemua Jewellery - @victorialouiseaccessories @ Bradbourne House instagram.com/p/CQJ0t0rB9Au/…

Just had a bride message me, her mother in law has terminal cancer and been told she has a month to live. Her wedding is shortly after 21st June. Tell me again it’s not important? It’s just a party? It’s NOT. These people deserve to have their milestone celebration & memories.