leeor cohen

Thanks for having me on! @kustomer

@SamMendelsohn4 Hey Sam - a partner of ours sent me your thread here. This is exactly what our agency does. Would love to jump on a call to discuss! We blend the human + automation side to fit your business needs. Checkout our site: createcx.co

Best customer service agency / ai? Ideally would like a white glove service that can implement AI but have a small amount of agents to cover the parts that AI cant cover yet. Currently using gorgias but not attached to that either if it can handle it. Not committed yet, but just doing some research

KILLA KRUNCH IS NOW LIVE 🥣 Will you be one of the lucky winners who find the Golden Bowl inside? May the odds be ever in your flavor! krunch.killabears.com

Jews don’t count.

If you don't live in Israel or consume Israeli media, you don't know who Yair Golan is. He is a 61-year-old retired Major General in the Israel army and a former parliament MP. Spend a minute to read this story. Yesterday, when IDF and the police were in complete chaos, Golan put on his old uniform, took his weapon, and drove into the war zone multiple times to rescue civilians under fire. He rescued two young adults hiding under a bush after 260 of their friends were murdered at an outdoor party. He answered a call from a journalist that his son was hiding under fire and simply said, "Give me his location, and I will bring him back home." An hour later, the son called his father from Golan's car. Golan collected a small crew and went in and out of the war zone, rescuing dozens of people while exchanging fire with Hamas terrorists. He is 61, he could have stayed home, but he chose to risk his life for people he does not know. Golan is one of the strongest voices from the Israeli left and was constantly attacked by the right wing in Israel. But when the time came, he was first fighting the barbaric attack. The same brain wiring that supports peace, is often the same wiring that drives people to do the right thing. A true hero.

I have one too many friends — both Jewish and non-Jewish — who have gone on free Birthright trips, spent summers partying in Tel Aviv, or joked about dating Jews ("NJBs") and yet have said nothing in support of Israel over the last few days. Your silence is deafening.

Israel has endured the largest murder of Jews (700+), within a single day, since the Holocaust. Like the Holocaust, the Hamas terrorists murdered and abducted babies, parents and grandparents - many of the victims are not Jewish or from Israel. They attacked all of humanity.

@mbertulli Bullish (and biased) on apps.shopify.com/full-fill-perf… We do all of this and way more.

Shopify nerds. What's the best way to do bundles/packs these days?

@codyplof We have this as a standard feature built into Full Fill. Can trigger a GWP via discount code or any other order, customer or SKU based criteria inside of an order … would be happy to demo the tool for you @codyplof apps.shopify.com/full-fill-perf… @GMDavidson @mwieder

Anyone know how Rare Beauty is doing this? Using a code to apply a GWP automatically. Have been told it can’t be done. Major favors if anyone can help or knows.

Congrats to the whole @Get_Fondue team on the @PostscriptIO acquisition! Proud to know y’all @OCharnoff @WillHerlands @shorterlucey Yallllla !!

Thank you for perfectly communicating our vision on Full Fill @caleweissman ! Checkout our feature on launching Full Fill below. cc. @GMDavidson @mwieder @modernretail modernretail.co/technology/the…

If you had direct access to top CX experts, what would you ask? Think fast, because that's exactly what you'll get at our upcoming Fireside Chat webinar. We're bringing in @CreateCx founder @leeOrcohen and Ash Tenorio of @kosnaturals to answer your burning CX questions.

Want to learn more about @leeOrcohen and CreateCX before the call, to come with more effective questions? Check out their work here: createcx.co

@damccormick13 @damccormick13 this is exactly what we offer at @SYTStaffing - hand picked associates only ever working on your brand starting with just 10-20 hours per week. Would love to chat! scaleyourteam.co

Need to hire a freelancer/small agency to start handling customer support inquiries. Probably 10hrs per week. Any good recs?

@OCharnoff @jabbawy Guilty 😏😏

@jabbawy @leeOrcohen

Anyone out here consider themselves a power user of BOTH klaviyo AND Gorgias? Have a few questions.

@OCharnoff @thats_a_moret @thats_a_moret this is the exact type of work we do at Create CX - would love to chat!

@thats_a_moret @leeOrcohen

What's a good benchmark for cx tickets per customer support agent per day in ecom?

@OCharnoff @jackybh Oh the intrigue on a Sunday morning! Say someone (totally hypothetical, of course) were to build the above + super focused cohort analytics. What would you charge per month?

@jackybh @leeOrcohen

Free Shopify App idea SafeCoupons 🔒🎟️ - Uses links instead of coupon codes - Generate random or vanity URLs - Customize which page to use as lander - If referrer is on a blacklist (retailmenot, et al) reject it. If not, create a single-use coupon via API and clip it

@michaeljames @zenly Game time. Go get it @michaeljames !!

.@zenly shut down today. A growing app with 40 million active users, gone 😔 But here’s what’s coming next…

@zachmstuck Yep. It’s a powerful advantage hiring a great offshore CX rep to build around. Even starting with one PT associate to learn processes and systems then scale up as your business scales. This is the modern staffing experience we’re creating @SYTStaffing - twitter DMs are open!

What are the core roles needed to run a $30M annual revenue DTC brand? Here’s the team I’m building: - Head of Ops - Offshore CX Reps - Head of Growth - Organic Social - Designer - Freelance designer - Retention agency (Homestead) - Ad creative agency (Homestead) - Frac CFO

@PhilipSoriano @TheWalid @SYTStaffing Would love to connect @TheWalid !

@TheWalid I texted you about @SYTStaffing. They can solve this. Founded by @leeOrcohen who is one of the best chiefs of staff I’ve met. You gotta connect. Lmk if you want an intro.

I am so unorganized and need a CoS or operations help for my influencer marketing agency if anybody knows someone interested in this space