LL Flooring

As you may be aware, on August 11, 2024, LL initiated a voluntary court-supervised process under Chapter 11 of the U.S. Bankruptcy Code. As a part of the bankruptcy process, LL Flooring stopped accepting and processing warranty claims on September 17th, 2024. This applies to all products and services previously sold with warranties. If you believe you have a claim against the Company, including relating to a warranty that is no longer being honored, you may get additional information regarding how to file a claim on a website administered by our claims agent, Stretto, at cases.stretto.com/LLFlooring; or by emailing Stretto at TeamLLFlooring@stretto.com.

@LLFlooring is the worst flooring supplier on the planet! A month ago they sold me some flooring only to tell me they couldn't provide the product and tried switching me to a higher priced product...classic loser company tactic. Run from this company. Not my last post losers!

As you may be aware, on August 11, 2024, LL initiated a voluntary court-supervised process under Chapter 11 of the U.S. Bankruptcy Code. As a part of the bankruptcy process, LL Flooring stopped accepting and processing warranty claims on September 17th, 2024. This applies to all products and services previously sold with warranties. If you believe you have a claim against the Company, including relating to a warranty that is no longer being honored, you may get additional information regarding how to file a claim on a website administered by our claims agent, Stretto, at cases.stretto.com/LLFlooring; or by emailing Stretto at TeamLLFlooring@stretto.com.

@LLFlooring shocked this company will not take any responsibility for our floors popping up in several places. Not a great business move. When you spend thousands of dollars you expect to have some assurances.

Hello, As you may be aware, on August 11, 2024, LL initiated a voluntary court-supervised process under Chapter 11 of the U.S. Bankruptcy Code. As a part of the bankruptcy process, LL Flooring stopped accepting and processing warranty claims on September 17th, 2024. This applies to all products and services previously sold with warranties. If you believe you have a claim against the Company, including relating to a warranty that is no longer being honored, you may get additional information regarding how to file a claim on a website administered by our claims agent, Stretto, at cases.stretto.com/LLFlooring; or by emailing Stretto at TeamLLFlooring@stretto.com.

BEWARE anyone thinking about purchasing from @LLFlooring! They will STEAL your money & NOT deliver your products OR give you a refund! I have NEVER seen a company operate like this! I am trying to warn EVERYONE I know on my social media accounts. Please share!

As you may be aware, on August 11, 2024, LL initiated a voluntary court-supervised process under Chapter 11 of the U.S. Bankruptcy Code. As a part of the bankruptcy process, LL Flooring stopped accepting and processing warranty claims on September 17th, 2024. This applies to all products and services previously sold with warranties. If you believe you have a claim against the Company, including relating to a warranty that is no longer being honored, you may get additional information regarding how to file a claim on a website administered by our claims agent, Stretto, at cases.stretto.com/LLFlooring; or by emailing Stretto at TeamLLFlooring@stretto.com.

Consumers beware! @LLFlooring took our $6,570 order for hardwood flooring and installation, then cancelled the install and delivery with no refund. I am taking action, but also want to warn others.

As you may be aware, on August 11, 2024, LL initiated a voluntary court-supervised process under Chapter 11 of the U.S. Bankruptcy Code. As a part of the bankruptcy process, LL Flooring stopped accepting and processing warranty claims on September 17th, 2024. This applies to all products and services previously sold with warranties. This also means all LL Flooring stores will be closed due to restructuring. They will be opening again, however, we do not have a confirmed date as of now. We appreciate your patience during this time. If you believe you have a claim against the Company, including relating to a warranty that is no longer being honored, you may get additional information regarding how to file a claim on a website administered by our claims agent, Stretto, at cases.stretto.com/LLFlooring; or by emailing Stretto at TeamLLFlooring@stretto.com.

@LLFlooring I want the product I paid for!!!! Went to pick it up and Miramar San Diego store was closed at 3, even though they knew I was coming to pick up my flooring. I keep calling and some people have said they will help and call me back but not happening. HELPHELPHELPHELP

Thank you for informing us about your undelivered order. Please accept my apologies on behalf of LL Flooring. We do regret any inconvenience caused due to the delay. In case you would like to talk to us, please feel free to reach us by dialing 1-844-455-3566. We value our relationship with our customers and will ensure that we are doing everything to keep you satisfied.

I am so livid right now. I ordered some tile from @LLFlooring on August 31 to be shipped to the NE Philly store. The store never received them and have no idea where my boxes are. When I called the customer service line, they refused to help me. I'm calling BS.

Hello Hu, Thank you for informing us about your undelivered order. Please accept my apologies on behalf of LL Flooring. We do regret any inconvenience caused due to the delay. In case you would like to talk to us, please feel free to reach us by dialing 1-844-455-3566. We value our relationship with our customers and will ensure that we are doing everything to keep you satisfied.

@LLFlooring it's unbelievable that it takes 2 months for an online order that says 1-2 day. Order never even completed cancelled. Horrible experience..

Hi Jack, Thanks for sharing your feedback with us. We would like the opportunity to learn more about your situation, and how we can provide you with the best solution. Please send a private message with your contact information so we can locate your account. We look forward to hearing from you.

@LLFlooring Do not buy this garbage flooring. We have had nothing but trouble with the floor and getting things fixed. Their warranty is an absolute waste of ink as well. You are better off getting real wood and dealing with the extra costs, or carpet.

@marcomac20 @bonchieredstate LL Flooring has initiated a voluntary court-supervised process under Chapter 11 of the U.S. Bankruptcy Code. LL Flooring has more than 300 continuing stores across the U.S. that, along with our online platform, remain open and serving customers.

@bonchieredstate My wife just told me @LLFlooring is filing for bankruptcy. Things are not good

@hagenthree Hi Jennifer, nothing is more important to our business than building and maintaining trust with our customers. While we’d love the opportunity to regain your trust, we understand how frustrated you must be. Please send us a private message with your account information.

@LLFlooring I am having issues with my flooring installed less than 2 years ago. The installer says it the company’s issue and my case manager says that the case is closed and that I cannot speak to the supervisor. What are my next steps?

@5mr6447wj8 Hi Alamo, we are sorry for the confusion. I would recommend for you to contact Synchrony bank for more details on the agreement. Please send us a DM if you have any questions.

@LLFlooring Careful if you charge your flooring, I thought I was getting a good deal, I didn’t realize if the account was not paid off in a certain period of time they would throw another thousand dollar interest on it so I’m paying double what I was charged read the fine print.

@Slad3G Hi Slade G, we would love the opportunity to understand more about your recent experience, and how we can improve the service we provide. Please send an email to LLResponse@llflooring.com or give us a call at 1-844-455-3566

I recently paid about 7k to have @LLFlooring product installed. The first time a dust mop was used the product failed and it's chipping and splintering everywhere. Their rep just hung up on my wife while trying to claim the warranty.

@DisciplesCoach Hi EJ Temple, thank you for bringing this to our attention. Please send an email to LLResponse@llflooring.com with your account information or give us a call at 1-844-455-3566 so we can determine how we can provide you with a solution.

@LLFlooring who can be contacted to resolve this issue that I have with my flooring that has gone now for years without anybody contacting us with the resolution. We were told you guarantee the work

@DisciplesCoach Hi EJ Temple, Thanks for sharing your feedback with us. We would like the opportunity to learn more about your situation. Please send a private message with your contact information so we can locate your account. We look forward to hearing from you.

@LLFlooring I've been trying to get ahold of LL flooring for months. We went to the store where we purchased the flooring to see if we could resolve the issue. We are not getting any answers.

@ZzShadowFirezZ We would like the opportunity to learn more about your situation, and how we can provide you with the best solution. Please send an email to LLResponse@llflooring.com or give us a call at 1-844-455-3566. We look forward to hearing from you.

@LLFlooring probably the worst company to take care of thier customers when there is a major issue with the subpar product that was purchased from your salem ,va. Great job on showing that you really care about your customers.

@cklara_ We're sorry to hear you're experiencing concerns. Please give our Customer Care Team a call at 1-844-455-3566 for further assistance from our agents.

@LLFlooring Are you okay as a company, withholding settlement money from someone because your company refused to help them get the necessary PIN to use the voucher?

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@lisaashton83 Thank you, Lisa! We have located your account and notified our Customer Care team of your concerns. A representative will be in contact with you shortly. For immediate assistance, please contact us directly at 1-844-455-3566 Mon - Sat: 8am - 9pm EST Sun: 9am - 7pm EST.

@LLFlooring 10722886

@LLFlooring I need your help. I have an installation that has stalled. I have called the store that I ordered my floor &arranged installation with &have not gotten a completion date for the addl material to be delivered and installed. I’ve dealing w/this for over 3 weeks.

@JCStreet99 Hi James, We are very sorry to hear that you are having this experience. Please DM us with your account information so we may look into your account history. We’ll work with you to try and resolve any issues as quickly as possible. Thank you!

And then I had to wait 24-48 hours for them to call me. After 48 hours the installer has never heard of me and the store says there are no commitments. I committed to @LLFlooring but as soon as I gave them money there commitment to me apparently ended.

@LLFlooring I committed to purchase and installation of your flooring. I was told that scheduling of installation would happen as soon I signed documents after measure. But then I had to pick up the materials. Then they had to pass the work order to the installer.