lopamudra

@delhivery @zoomin @ShiprocketIndia Hi @help_delhivery @ShiprocketCare the status says customer no reachable. I have been continuously following up on this and am still unable to understand the issue.

@delhivery The courier partner is not attempting 3 deliveries and blatantly telling me you don't have otp. All details are available yet I don't understand the issue. @zoomin @ShiprocketIndia @delhivery who is to blame? Paid premium for fast delivery and it has been 10 days!

We are thrilled to announce that Delhivery has been honored with the prestigious LEAPS 2025 Award! ​We have been recognized as the WINNER in the Special Category: "Logistics Service Delivery for e-Commerce Operations" by the Ministry of Commerce & Industry, Government of India, @CimGOI under the Prime Minister's GatiShakti initiative. @DPIITGoI ​This incredible milestone was presented by the Hon'ble Minister of Commerce & Industry, Shri @PiyushGoyal Ji. ​A massive shoutout to our incredible teams working around the clock and our partners who trust us to power their supply chains. This award is a testament to our commitment to building the future of e-commerce logistics in India through relentless innovation, speed, and efficiency.

@help_delhivery Shared via DM

@lopsy18 Hi Lopamudra, we understand your concern and would like to assist you further. Kindly share more details about the issue along with the AWB number so we can look into it and support you accordingly.

@ShiprocketCare Shared details via DM!

@lopsy18 Hi! I am sorry to hear this. Kindly share the tracking numbre of the shipment via DM so that I can assist you further. ~AK

@delhivery @zoomin @ShiprocketIndia Every day since the last week I get an email your shipment is out for delivery from @ShiprocketIndia and @delhivery partner says no it will be returned you reorder. Who will explain that this is not some shopping products but pictures. What kind of logistics is this!!

@zoomin Do not use Zoomin. They do not have a proper team in place and are charging a premium amount for fast delivery without getting the product delivered.

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@zoomin The team is so slow that they can't even reciprocate the courtesy of a call to resolve the issue. So daft that they have not checked the actual issue and stated that the product is out for delivery whereas the delivery guy says he won't deliver!!

@zoomin I ordered pictures of my baby for Mother’s Day, paid a premium for fast delivery and yet i have not received my product. The courier partner is at my doorstep and yet won’t deliver because you gave wrong contact details and don’t have any customer care!! Really disappointed!!

@zoomin I decided to use Zoomin after a really long gap and didn't face any issue before but this time it was bad. Imagine the courier guy says I have to reorder. Who have you kept in your logistics team?

@MyntraSupport Shared via DM

@lopsy18 Helping you is our absolute priority, Lopamudra! It might be due to temporary network congestion. Please confirm if the 'Tag loop' is attached to the product or not via DM so that I can assist you further. -AE

@MyntraSupport what's up with the non existent customer support? Chatbot redirects to call and no call can be placed? Where can I get an answer?

@myntra chatbot redirects to call which doesn't work, delivery agent has no clue. Same product which is delivered somehow there's a mismatch!!

@myntra what's with the non existent customer support?? Call me now doesn't work. No clue what's happening. No one brothers to update

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@AmazonHelp Like I said same old cycle, we tweet, then DM, no real resolution provided and at the end we cancel the order out of helplessness. Whats the point of being a prime member? #Amazon #poorservice #nocustomersupport

@lopsy18 We'd like to help you with this. Please reach out to us via DM, and we'll do our best to assist. Further, please don't include any personal or account information. -Sankita twitter.com/messages/compo…

@amazonIN New trend of pathetic service from #amazon. Delivery agent doesn't deliver and marks customer denied delivery. Team has no idea what is happening & assures that it will be delivered & the end you dn't have any choice but cancel. And then charge market place fee!!

@AmazonHelp @amazonIN @atomberg_tech Ur support team is helping me the same way they helped me yesterday that the delivery agent is not picking up the call. The whole day will pass & you will cut a sorry figure again!What is your penalty for repeatedly doing the same error and not giving a damn abt sch instances!?

@lopsy18 @amazonIN @atomberg_tech @lopsy18 We're sorry for the delay of your order. Kindly report this to our support team here: amzn.to/37gR41M, our team will assist you accordingly. -Sankita

@AmazonHelp Hey @amazonIN @AmazonHelp, new day, new order, same old story!! So much so for "we will take this feedback and ensure that this doesn't repeat". Just mere words and no actual action being taken clearly. @atomberg_tech This has happened twice now with your orders specifically!

@lopsy18 @lopsy18 As informed earlier, orders are dispatched and delivered as per the given estimates. We request you to wait till the estimated delivery date of your orders. -Indhu

@AmazonHelp Resolution provided by the team is further assurances!! No reason for why what happened, and no way to say that the order will get delivered at all. Who will ensure your accountability??

@lopsy18 We completely understand your disappointment. That's definitely not what we want you to experience. We'll ensure to work on mitigating such instances in the future. -Sindu

@AmazonHelp Genuinely want to understand wat help u can provide & also share wid the people here if any resolution is being given at all. Why is ur specialist team giving false assurance vn dey cnt even reach the delivery agent? What's the point of being a prime member or market place fee?

@lopsy18 Please send us a private message, for us to look into this and help you further. Please do not share any personal information when you send a private message to us. twitter.com/messages/compo…

@AmazonHelp How will providing the feedback help?? This has become an usual practice of your delivery agents and no action is being taken. This has happened thrice already. Stop giving false assurance atleast.

@lopsy18 Hello, this is an automated message. You can view latest status of your order here: amzn.to/INYO. To share feedback about the delivery, please contact us here: amzn.to/INCU.