Lucy King

@LNER I must be a very unlucky traveller along with the other 2 that have commented as it has happened 6/8 times I have travelled on your trains in the last 2 weeks. Interesting it’s ‘last minute’ faults 🤔

@lucylizzyking No, not at all. In some instances, however, like a last minute set swap, we do have to cancel reservations and ask customers to sit distanced from others, or travel on an alternative service - customers have just as much a part to play in keeping themselves safe as we do.

@lner shame on you… the 9.29 train from Wakefield to London Kings Cross was way too overcrowded to maintain social distancing. Fewer coaches than anticipated and therefore seat reservations cancelled. I did not feel Covid Safe on your train this morning #covid

@LNER It was safe at the start of the journey but as this progressed by Stevenage it was just so busy. So to be clear are you saying covid rules do not apply on trains?!

@lucylizzyking Lucy, I apologise - if you felt unsafe you could have travelled on an alternative service. A short formed set is beyond our control, we cannot stop someone boarding a train if they have a ticket.

@LNER I do not believe this is a sufficient response, regardless of if you knew ahead or not re carriages not fit to travel it is your responsibility to ensure it is safe, allowing more people on is irresponsible.

@lucylizzyking My apologies Lucy, this is due to more trains than usual needing repairs.

@REALShamimaB @LNER I relocated and stood in the vestibule area away from people and within a 2m distance, I made that decision to do so….Thank you for your comment

@lucylizzyking @LNER Did you get off the train if you didn't feel safe? If not, more fool you. I went to Asda Aleppo the other day while it was being shelled. I didn't go in though, as I recognised it wasn't safe. I didn't need Sausage Rolls THAT badly (turkey sausage - no pork here #islam)

@WhiltonSarah @mcateer1888 @LNER It was not great this morning, lots of complaints from fellow travellers!!!

@mcateer1888 @LNER @lucylizzyking Same on Harrogate to kings x yesterday… absolutely awful, every seat taken and people standing. Seems to be regular occurrence