Luke Toms

You can now find me at: 🦋 @luketoms.bsky.social 🐘 @luketoms@mastodon.social 🧵 @luketomsuk

@ShowbizMarc @TfL Yeah, it looks like it is a known issue with many people experiencing it and mentioning it on here and Reddit, etc. Fingers crossed it gets sorted quickly. It would be helpful if @TfL or @AmexUK could post about the situation and status, saving us all from contacting them.

@luketoms @TfL I've got the same issue - called up and apparently it's to do with the AWS outage (despite me affected on Sunday onwards) 🤷‍♀️

Hello, @AmexUK and @TfL there seems to be an issue on the network, my Amex card wasn't being read by the barrier, no issues anywhere else, and I had to use an alternative card. The staff at Willesden Junction station were unhelpful as ever.

@TfL So, is this a known issue? Just done a quick search and it seems it is? Sure, please direct message me.

@luketoms Hi Luke, sorry to hear this. This is being investigated by our engineers. So I can log this, please can I request your email address, contact number and when this happened? ^PS

Just to clarify, this was my Amex Gold Card in the Google Pay wallet. I didn't have my physical card so couldn't try that.

@Brent_Council @BrentCustServ @Tesco @BurgerKingUK @Georgia_Gould @MiliKPatel @mattkelcher @JumboChan Passed it on again? You told me that your team would contact me, which didn't happen. Thank you for the waste enforcement contact, but what about the ABS in that area, @Tesco was just broken into and goods stolen, surely a joined up approach is needed? Where does the buck stop?

@luketoms @BrentCustServ @Tesco @BurgerKingUK @Georgia_Gould @MiliKPatel @mattkelcher @JumboChan Hi Luke, thanks for getting in touch. We have passed this on to the team. For further updates on this, please contact waste.enforcement@brent.gov.uk

@Brent_Council @BrentCustServ @Tesco @BurgerKingUK I know Harlesden Plaza NW10 & its carpark is private property but can someone please do something about the mess, it is hazardous. 👇🏻These have now been there for months. I bet you can guess how long the Xmas tree has been there!

@Brent_Council @BrentCustServ @Tesco @BurgerKingUK @Georgia_Gould @MiliKPatel @mattkelcher Hello @Brent_Council just wanted to check in to see when I am likely to be contacted about this; it's already been two months since I gave you my details? I am hoping @Georgia_Gould and @JumboChan got to witness this when they were surveying people outside @Tesco on Saturday? Thx

@luketoms @BrentCustServ @Tesco @BurgerKingUK @Georgia_Gould @MiliKPatel @mattkelcher Thank you - once you DM us, we will pass this on the team. They are aware that you have been in contact.

Hi @TfL, what should I do with a registered Oyster card I have found with a credit balance? I tried to hand it in at Willesden Junction Station ticket office this morning but the person just looked at me like I was crazy, even after I explained it was a registered card. Thanks.

@Brent_Council @BrentCustServ @Tesco @BurgerKingUK @Georgia_Gould @MiliKPatel @mattkelcher Thank you for your response, I definitely will DM you. Do you have a reference I should be including so the team knows what my message is in relation to?

@luketoms @BrentCustServ @Tesco @BurgerKingUK @Georgia_Gould @MiliKPatel @mattkelcher Hi Luke, thanks for getting in touch. The team are aware of this situation and are working with the landowners to resolve the issues at hand. For further details on this, please DM us some contact details, which we can pass on to the team and they will then contact you directly.

@Brent_Council @BrentCustServ @Tesco @BurgerKingUK @Georgia_Gould @MiliKPatel @mattkelcher Can you help? With so many stakeholders, surely better upkeep of this space is in everyone's interest, you all need to put more pressure on the landowner to do more.

@Brent_Council @BrentCustServ @Tesco @BurgerKingUK The area is disgusting. There is a flock of pigeons now resident because people put out food every day which is also attracting rats and means pigeon poo is everywhere. I often see rats both on the way to work and on my way back.

@premierinn I can't seem to be able to log into my online account to book a room, nor through the app. Is there an issue?

@Tesco To be fair, that is what I was told about a month ago.

@luketoms I'm afraid not. But I can confirm these issues have been reported and they will get seen by the store manager. TY - Ian

Hello @Tesco. Can you please sort out the WiFi in your new Harlesden Superstore? You cannot get mobile signal at the checkouts and so it is impossible to use Pay+ or Clubcard apps, so you lose out on Clubcard deals. The person on Customer Services seemed unable to help.

@Tesco Can you possibly give me an email address for someone who is responsible for the store and has the authority to actually make things happen? Many thanks.

@luketoms Hi Luke, Thank you for making us aware, sorry to hear that too. We'll make sure this is given more attention. TY - Ian

@Tesco Hello, sadly the WiFi issue is still ongoing. Also, there is still no soft plastics recycling. I spoke with a manager over two weeks ago and was told there'd be a bin "in a couple of days". Been in today and I was told to just bring in the plastics and they'll "just deal with it"

@luketoms You're very welcome. Thank you for your feedback. Liz :)

@Tesco Thanks again, and thank you for our new extended and improved store, nice to see some investment in the Harlesden area.

@luketoms Hi. I'll get on to that now. Liz :)

@Tesco I have, sadly they don't.

@luketoms Hi. They should have this already. Please ask in store where it is located. Liz

@Tesco Thank you. Can you also ask them to add a soft plastics recycling bin? 😁

@luketoms Hello. I'm sorry to hear this. I will feed it back to the store management team now. Liz