Marion

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@SW_Help Not answered my question... When can I expect a train? When is this likely to be resolved?

@marionthib fleet maintenance team who are investigating and working towards fixing the fault. Apologies for the delay to your journey ^MC 2/2

@SW_Help trying to get to Feltham from Clapham. Got a small child so jumping through 5000 hoops not possible. When can I exist a train?

@SW_Help Follow up question, why can't I book through the app?

@marionthib Hello Marion, unfortunately not as you would need to be travelling after 10.00 for this to be applicable ^EF

@SW_Help need help! I need to do a round trip Saturday wim to suu and back. If I travel with the 0858 from wim and back an hour later or so can I buy an off peak day return?

@parcelforce hi my parcel's been delivered to a post office after a failed (not attempted as I was home) delivery attempt. I do not even have a card so no idea which post office. Can you check where I need to go pick it up please?

@SouthernRailUK any eta on getting trains moving from Norwood area?

@FirstPortHelp I am literally stuck in my flat as 2 out of 3 lifts in the building are broken and my fob doesn't let me access the entrance with the 3rd lift. Help? Can I get a temporary fob to the other door?

@SW_Help why is the 1605 wloo to rdg delayed please?

@SW_Help is there a particular reason why the platform screens have been out of commission at Feltham for a few days now?

@SW_Help @superxrose What don't you understand about the word "overcrowded"? How is a guard supposed to walk through? They already don't when the train is half empty, do you really think they'll bother when it's busy?

@superxrose Hi, the guard(s) will walk through the train on a regular basis ^MA

Hi @SW_Help . If a train is overcrowded can people use the first class area so that as many people as possible can board the train?

@petersfield @GameOverDave @SW_Help They also don't do much to hold those who do accountable. Why would they? They get compensation for issues *and* full fares from passengers with a ridiculously complicated and biased delay repay system meaning few claim all they are entitled to.

@GameOverDave @SW_Help To be fair to them though, they don't manage the track.

ℹ️ An updated timetable is now in place. It provides 80 additional services a week, improving travel across the SWR network. Please check before you travel here: southwesternrailway.com/plan-my-journe…

@SW_Help Ok so why is everything delayed at Feltham then?

@marionthib Hi Marion, it's the slow main line towards Guildford and Woking is affected. The Reading/Windsor line is not affected. I'm very sorry for the confusion. ^JH

⚠️*NEW 06/01* There is a signal failure at London Waterloo and some lines are disrupted. Trains running to and from this station may be delayed or changed. Disruption is expected until 10:00, today. southwesternrailway.com/plan-my-journe…

@SW_Help what is going on at Feltham? Every train delayed from 5mn to 23mn by the looks of things?

@SW_Help you have got to train your guards better! Long platforms have been open at Feltham for over a month but some guards still say pax have to move forwards... It's just plain wrong.

@SW_Help That is supremely unhelpful.

@marionthib Hi Marion, we have not been given any information at this time. Keep checking the website for updates. Apologies for the inconvenience caused. ^GV

@SW_Help is it true that the amended strike timetable will be in operation until January 6?

@SW_Help But other than engineering works, the timetable will be normal? Just wondering as the strike will be ended for 2nd and 3rd already.

@marionthib The amended timetable will be in place on the 2nd and 3rd, over the weekend of 4th and 5th there are engineering works. ^MB

@SW_Help @jayroar This is so patronising. So tone deaf. This is a regular working day, not a holiday, not everyone does Xmas, there's no good reason to have services terminate that much earlier than usual!

@jayroar would like to travel, this isn’t enough to justify running trains late into the evening. Apologies for any inconvenience this may cause ^MY 2/2

ℹ️ The Christmas Eve service summary is available here southwesternrailway.com/strike. Last services will mostly leave London Waterloo between 6pm-7pm. Please plan your journey before you travel.