Mark Gillard

@Starbucks At Hanover MA store. Stood in line for 5 minutes. No eye contact, no hello I’ll be right with you. Ignored by all 4 staff as they worked on app orders and drive up orders. Finally walked out. That’s the typical Starbucks experience for customers that dare to walk in.

@steffihellyes Not fair

@AmericanExpress Your rewards site has been “unavailable” for days. Can’t redeem points for travel

From sports and music to food and travel, London is the place to be this summer. Read on to learn how Amex brings these experiences to life: go.amex/qQxYTc

Winner! #KentuckyDerby

#Beauties #Guitar #Music

#Bluesman #Blues

@FanaticsSupport I wanted to buy 150 baseball caps from you. Website would not allow it. Tried your chat and got a bot that was useless. Called number on your website and the person (whom I could hardly hear)gave me a different phone number. Called and was disconnected twice

@emily_tweets Great gifs?

@guitarcenter I’ve tried every avenue to tell you about my experience with GC. Does anyone care to listen??

@Macys I messaged you my phone number. Nobody called me. Can’t say I’m surprised

@markketing We'd like to pass this along to our team. Could you please send us a private message with your name, phone number, email address, and the store location? Thank you. twitter.com/messages/compo…

@macys Your Braintree MA furniture location does not pick up the phone. I’ve emailed with no response. Voice prompt phone hell goes around in circles #customerexperiencefail

@guitarcenter Gave you guys another shot and you failed miserably. #CustomerServiceFail

Bourbon security. #OnlyInKentucky #Bourbon

@musiciansfriend Such a bad experience trying to buy something from you guys