mark cullen
335 posts

mark cullen
@marktcullen
all tweets/views are my own
Fleet, England Katılım Aralık 2012
75 Takip Edilen49 Takipçiler

@ThePointsGuyUK just had my outbound flight with BA LHR-JFK 21/7/2022 cancelled…. 🙁
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@British_Airways @British_Airways #BA Hi, you’ve just changed the times of my @British_Airways reward flight to a time that doesn’t fit my plans. I can’t make changes in the website and after being on hold for 3 hours (!) today I still need to speak to a human…can you help?
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@British_Airways #BA #rewardflight Hi, you’ve just changed the times of my @British_Airways reward flight to a time that doesn’t fit my plans. I can’t make changes in the website and after being on hold for 3 hours (!) today I still need to speak to a human…can you help?
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@British_Airways #British_airways #BA. 2 days wasted for a silver card member and still no one can help…?
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mark cullen retweetledi

@British_Airways #BA #rewardflight Hi, you’ve just changed the times of my @British_Airways reward flight to a time that doesn’t fit my plans. I can’t make changes in the website and after being on hold for 3 hours (!) today I still need to speak to a human…can you help?
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@ClashRoyale really don’t like what you’ve don’t to earning trophy’s in the recent update. Making a loss reduce the same number of trophy’s you earn for a win is bad, especially when the season resets. You move backwards too far. Not sure I’ll bother playing until this is fixed.
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@twinkly_led any idea where I can get a replacement UK power supply? Mine just failed after 2 days of use... 😭
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@TheLastLeg is it ok you’re taking the mickey out of Chris Witty.... No it really isn’t....
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@SW_Help Hi, I have a case number SWR-200601-ABH. I don’t need a refund from SWR, I just need SWR to block my smart card so I can claim a refund from Trainline.Com many thanks.
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@marktcullen Hi Mark, are you able to DM us your refund reference number please? ^JM
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@SW_Help please can someone help me block my smart card? I have emailed in my request but no one is helping me..
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@SW_Help Hopefully you are aware that the number you gave me isn’t taking any calls (and hasn’t for weeks) so please can you help me?
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@marktcullen Unfortunately as their office is closed at this time, we are unable to assist with this. You may wish to try them later today (08:00 - 20:00) on their number 0345 810 1010, or contact us later to see if one of our team can further assist/liaise with them ^AJ
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@SW_Help Great.... but they don’t respond and there is literally no one to talk to??? So what do I do?
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@marktcullen Hi Mark, we at the Twitter team do not have access to Smartcard systems. Our Smartcard team are currently working to resolve a backlog of refund claims but will assist you as soon as possible - please ensure your request was sent to smartcards@swrailway.com ^AJ
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@British_Airways Hi, If I can’t do what I need to do on your website, and I can’t speak to anyone on the phone (there’s no option to even wait in a que) what am I supposed to do?
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@BRlTlSHAIRWAYS if I can’t do what I need to do on your website, and I can’t contact anyone at all by phone, what am I supposed to do?
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