Malini Ratnam

BREAKING: Will.i.am just dropped a new track titled "Yes She Can"—and yes, “She” is Kamala Harris. This is the anthem America needs to hear right now.

@RatnamG @AmericanAir Good example of what not to do with social customer service @AmericanAir! “Use this to improve going forward ?” How about fixing the situation NOW?

Ever thought of Customer Service? Want to know what not to do? Fly @AmericanAir? I get to the airport and I was upgraded. I get to the gate the seat was taken by an employee. It doesn’t bother me, it’s a 40 minute flight, just an example of @AmericanAir experience

Love this. #AmericaIndia🤝

My @AmericanAir flight diverted from landing in JFK to BOS due to “refueling” then delayed indefinitely due to “maintenance issues”. 300 passengers stranded with the rudest @BostonLogan staff. What gives @AmericanAir?

Adding Leslie Samuel’s more active profile @iamlesliesamuel

Great to meet @Mike_Stelzner right after his keynote on social media trends #SMMW23 . Also so stoked to have the energetic emcee @lesliesamuel humor us with @UNTsocial @UNTCMHT honor and pride #theeagleclaw @sap3008

Just when we were talking about the future of Meta in the hands of creators a few months ago. Or maybe this morning at the keynote @Mike_Stelzner #smmw23.

What groups of people most threatened by #AI? The answers are the same as what we thought about #outsourcing in the early 2000s #theworldisflat #smmw23 #embraceAI

It’s good to be back at #SMMW23.

We're piloting ChatGPT Plus, a $20/mo subscription for faster response times and reliability during peak hours: openai.com/blog/chatgpt-p…

We converted over 1 million ft sq of unusable retail space to regional fulfillment capability for digital via Jeff Gennette @Macys CEO at #NRF2023

Lowe’s ecommerce site crashed on Black Friday 2018, it was on a 10 year old platform at the time. A “retail fundamental” for new CEO Marvin Ellison was getting E-commerce on the cloud. #NRF2023

Went from the keynote session on 5 to the breakout sesh on the 1st level only to be rudely turned away at the door due to “standing room only”. Don’t mind standing - how about allowing full pass holders to listen in. #NRF2023 needs to figure out how to fully accommodate attendees

A refreshing perspective by Jeff Gennette on the keynote - definitely changes my image of @Macys.

A treat for our students @UNTCMHT - the Keynote speaker at #NRF2023 @SteveMadden talking about his journey - the highs and the lows. And some valuable advice.

Excited to be at #NRF2023 with some of our digital retailing and merchandising students @UNTCMHT. Hearing from leaders at @Bloomingdales @BestBuy and many more.

Hello ex-Tweep friends 👋🏼🫡 - I have compiled a list of fantastic companies looking for great people (AKA, you). Please DM me for the link to the doc, and retweet for other Tweeps to see💙

@jennair got your induction stove in Feb ‘20 and since been under repair three times. Have warranty but taking forever for the parts to be replaced. #unacceptable #canyouhelp

@Maria_NBC5 I have passed it on. Thank you.

@mratnam Plz have them email me @ maria.guerrero@nbcuni.com unless they’re in touch with someone else at 5.

Very disturbing. The ladies are traumatized. @Maria_NBC5 hope you are following this.