David

@sunnychamp I don't want to sell it; I love my car. I want more people around to know what they will likely undergo if they choose to buy a VW or a Skoda. More so, I want the folks in Chennai to know that the so-called reputed TVS folks are cheats.

For those who aren't aware of the background of my issue with #Volkswagen, here's a short version: I absolutely love my VW Vento. But their service is abysmal, to say the least, and Volkswagen India management doesn't care one bit. 1. I have had an issue with the headlight since 2021 that they can't fix (the headlight focuses on the sky instead of the road). We noticed a manufacturing defect, and I asked them to replace it under warranty. They refused and asked me to pay 60K to replace it if I wanted. They are still fixing it. 2. Issue with steering in Dec 2022. Was told that three parts had to be changed, requested go ahead for expenses. I told them that the car was still under warranty and they could replace the parts under warranty. The car got magically fixed due to some adjustments, and now it is as good as new (their words, not mine). No part replacement was needed. 3. Hissing sound (likely from turbo) since Oct 2023 that they are unable to fix. Have visited the ASC more than 6+ times for this. 4. Terrible customer service - they banged my car inside the ASC and then went mute for weeks. Due to the above, on average, my car has been going to the Volkswagen ASC about 10 times every year since 2021-22. In 2024 alone, my car has been at the ASC exceeding 10+ days, twice. Stay away from Volkswagen India and their cars. While they make fantastic cars, their treatment of customers is so poor that more often than not, you'll regret your purchase.