Max Burgess

Disappointed with the 4-hour+ delay on flight to Krakow, especially with a tired 4-year-old. Landing at 4 am in Katowice instead of Krakow adds to the inconvenience. Understand wind can be unpredictable, but lack of compensation feels unfair. @wizzair @skyrefund

@wizzair Apparently wind caused a 4+ hour delay to my 4yo daughter's and my journey that finished at 4am at the wrong airport. Lame excuse for avoiding compensation! Matter will be escalated.

@_vbellini @Zoom Hello. Please can you contact me regarding an outstanding invoice with Yolk Workspace & Community in Krakow.

Hey Bellway FIX THE ROOF. #bellway @bellwaydispute @BellwayExposed @thetimes @TimesProperty @HomesProperty

@Disney @obiwankenobi the force is strong in these @IKEAUSA Kullaberg stools. #starwars #ObiWan

@officernd any plans to integrate @RevolutBusiness payment gateway?

@santanderukhelp SAME PROBLEM. OVER AND OVER. IS THERE ONE PERSON WORKING IN THE CHAPS TEAM OR SOMETHING?

@mx_burg Max we're so sorry to hear this , this has been an extremely disappointing experience. If you are able to call back please do. This may not be an option for you but CHAPS payments can be completed at any Santander Branch. ^AL

@santanderukhelp I’m trying to make an urgent chaps transfer but the telephone lines are taking ages. And then once getting through I was intentionally cut off!

@santanderukhelp I am abroad. So branch not an option. I got through again after being cutoff. Now I have been waiting for 40mins for the CHAPs department.

@santanderukhelp And at 3hrs I was cut off.

@mx_burg We're sorry again for the time you've spent on this! Please feel free to log some feedback with the advisor, after they've spoken to their manager. ^ES

@santanderukhelp #bankfail #santander #ukbanking

@santanderukhelp I think my feedback is that I’m quitting this bank. The systems are not fit for purpose and the response from advisors, twitter and ‘Sandi’ has been woefully inadequate.

@santanderukhelp I’m still waiting.

@mx_burg Thanks for your reply Max. Have you spoken to any advisors since you've been on this call? ^ES

@santanderukhelp Yes. Who tried to put me through to the CHAPS team who then told me they can’t do the transfer. Now I’m waiting for the last 30mins for her to speak with her manager. It’s really a terrible customer experience.

@santanderukhelp NO. I’m still on hold.

@mx_burg Sorry again for the trouble you've had Max. Were you able to get your payment made over the phone? Please let us know. ^ES

@santanderukhelp Even when I speak with agents, the system is a mess. I get cut off or told I haven’t used voice recognition or that I’m not registered for online banking (not true). Modern banking shouldn’t be so hard @RevolutApp @monzo ???

@mx_burg I'm sorry about the wait you've experienced, Max. Please be assured our team are working hard to help customers as quickly as possible. ^TC

@santanderukhelp And counting….

@santanderukhelp The page you send was of little use. I just spent 1 hour and 15mins on a call with Santander and nothing. WHY IS THIS SO HARD???

@mx_burg Hello Max, we're very disappointed to hear this and it isn't the level of service we expect. If you're able to give us a call back, we'll get you through to an advisor as soon as possible. The best number to call including our cut-off times for payment... santanderuk.response.lithium.com/portal/convers…

@santanderukhelp - please carry on holding…… zzzzzz