Nectar Sleep

@Smacktapolis Hello! It’s clear that our consistent promotional pricing feels like a permanent offer to you. We're doing our best to extend our ongoing promotion due to public demand. Once it ends, we may introduce a new one or offer the same deal. Send us a DM for more details. ^jm

@nectarsleep I have no idea why you always advertise sales prices on your mattresses, it's honestly pretty stupid considering THEY ARE ALWAYS THE SAME PRICE!! Your classic full is $599, it's NOT on sale if that's the regular price all the time. I would buy another on a REAL sale.

@Janabananaky Hello! It’s wonderful that you have reached a final decision and chosen to upgrade to a Nectar king size mattress. Feel free to send us a PM if you have any questions or need assistance. You can also visit this link to read our customers' reviews: bit.ly/reviewsCMN ^jm

@nectarsleep decision done ✔️ I’m gonna go with @nectarsleep king size mattress 🛌

@JustNate333 Hi! We are truly sorry that your experience has been so stressful, as this is certainly not the standard of service we strive for. We want to make this right immediately, so we’ve sent you a DM to get your refund and return back on track! ^aa

@nectarsleep It wont feel like a sanctuary. It will feel like an uncomfortable bed that is near impossible to return, even with their scam of a 365 day return. Do not purchase!

Your bedroom should feel like your sanctuary. ✨ With the Nectar Mattress, better mornings start the night before. ✨ #MyNectar #SleepBetterWithNectar #nectarsleep #sleepbetter #bedroomgoals #homedecorideas #cozyhome #mattressinabox #sleepwell #dreamyspaces #coolingmattress #sleepupgrade

@JustNate333 @lyft Hi! We are truly sorry for the frustration you've experienced, and we hear your concerns loud and clear—this is certainly not the level of service we aim for. We want to make this right immediately, so we’ve sent you a DM to get your return and get back on track! ^aa

Even @Lyft gave me a refund when they screwed me over and they are notorious for having horrible customer service. I have never been so egregiously scammed as I have been with @nectarsleep. Do better!

@JustNate333 Hi! We're truly sorry for the nightmare this return has become, and we completely understand your frustration with the coordination process. We want to make this right and honor our guarantee immediately, so we have sent you a DM to handle the pickup details. ^aa

Hey @nectarsleep, if I’m going to donate the damn thing just give me my money! This has been an absolute nightmare. I do not recommend you getting a nectar mattress. They are uncomfortable and impossible to return. Also, their guarantee is bogus. How is this a thing?

@JustNate333 Hi! We undertsand you’ve had a truly exhausting experience, and we sincerely apologize for the frustration our return process has caused. We hear your concerns loud and clear, and we’ve sent you a DM so we can step in and honor our guarantee without any further delay! ^aa

@nectarsleep doesn’t believe in honoring their own guarantee. Maybe they hope it will be just so frustrating that they’ll make you decide to keep it. Idk what their motivation is, but it sure as hell isn’t customer service.

@JustNate333 Hi! We're very sorry for the frustration and the mixed messages regarding your return; we certainly don't want the donation process to be a burden on you. We’ve sent you a DM to help find a smoother solution for the pickup and your refund. ^aa

So, update @nectarsleep situation. They are now telling me that I have to donate it myself with no means to do so. Their customer service is abhorrent and not helpful at all. They are willing to donate the mattress, assumably free of charge, but wont just give my money back.

@KenFrankli50034 @v_k_all_day Hi! We understand how important it is to feel confident that your mattress is well-protected. Due to health and safety regulations, any fluid or stain can affect the integrity of the core foam. For questions about your warranty, please feel free to send us a DM anytime. ^aa

@nectarsleep @v_k_all_day If the mattress is damaged, the mattress is damaged. Stand behind your product. We invest money into a good night's sleep. Yall have these fine print gimmick policies to screw customers. It's that simple. Having a bed for a lifetime and a stain on the bed voids it? Comedy.

@KenFrankli50034 @v_k_all_day Hi! We understand warranty fine print can be frustrating. The zipper is designed to help close the mattress cover during final assembly. Removing the cover completely may damage the mattress. For order concerns, please DM us. We're here to help! ^aa

@v_k_all_day @nectarsleep The "lifetime warranty" is pure comedy. How could a mattress cover with instructions and a zipper to take on and off, be considered "permanent"? Or having a bed for a lifetime without it having a stain on it is wild. Smh

@JustNate333 Hi Nathan! We completely understand how frustrating it can be to have a mattress that has outlived its comfort. We have replied to your DM to help speed things up. Please take a moment to check your inbox so we can assist you right away. ^aa

@nectarsleep asked me to DM them, and SURPRISE?! They are just parroting the same thing in my DM’s that they were through email. The 365 day money-back guarantee is not worth the hassle. I’ve been trying to get this thing removed since February 15th, and still waiting.

@JustNate333 Hi Nate, we’re sorry to hear it didn’t work out for you, and we apologize for the back and forth. Returns should be just as easy as placing the order. We’d be happy to look into this and help speed up the process. Please send us a DM with your order details. ^sb

Let’s talk about @nectarsleep. I ordered a bed and after a month decided it was not comfortable for me. I emailed them to get a refund (as they have a 1 year money back gurantee), and they offered me a mattress cover. I accepted, as it didn’t void my 1 year guarantee.

@Cypres532 @grok Hi! We’re glad to hear you’re enjoying your new Hybrid mattress! Our goal is to provide great comfort, support, and durability so you can get the most out of it—night after night. If you ever have questions along the way, feel free to DM us. We're always happy to help. ^mt

@nectarsleep The wife and I got to try out our new hybrid California King last night. Grok said the hybrid model is great for sex and oh man he was not wrong. I didn't even pull out. My wife's phat ass just hits differently on this mattress. Thanks for the tip @grok!

@zerprince18 Thank you for calling this out. You’re right, it should say 1–2 business days, and we’re sorry for the confusion this caused. We’ve shared this with our team so it can be corrected, and we’ve also replied to your DM to provide more context and help further. ^mv

Allow me to clarify. Ordered a mattress from @NectarSleep after seeing “Ships in 1–2 days.” Their explanation: 1–2 days processing + 2–5 days FedEx transit. Feb 27 order → March 6 delivery. That wording is misleading.

@zerprince18 Hello! We understand that you are waiting for your February 27 order and feel the delivery date is not reflecting the 1–2 day shipping promise. Allow us to take a closer look and assist you. Please send us a DM with your order details so we can proceed. ^jm

“Ships in 1–2 days.” Ordered Feb 27 → Delivery March 6. @NectarSleep the math isn’t mathing.

@BMT31121988 Hi Benny! Thank you for reaching out to us via DM. We have received your message and have sent a detailed response for you to review. Please let us know if you have any further questions! ^aa

@nectarsleep I have replied to your latest DM

@nectarsleep worst company I have ever dealt with! Waited 20 days for my refund, called and was told it hadn't been put for processing by error. Asked for a manager to call me and can't even bother to do that. Shambles. Why should I wait any longer?

@BMT31121988 We just replied to the message you sent us after we had DM'ed you. Please check your inbox and let us know if you need anything else. ^ct

@nectarsleep You haven't sent me a DM, can you please ensure you do. Or is this just another example of your poor customer service?

@imazay Hi! You're welcome. We're always happy to help. Should you ever have further questions along the way, feel free to reach out. Sweet dreams. 💤^mt

@nectarsleep Thank you for your reply to my DM. 🤞

@nectarsleep I wish I had seen all these complaints before ordering. I haven’t even been able to try my bed yet because I can’t get an email response from support. I want to finish setting up my adjustable bed frame. No response makes me think I should return frame and mattress.

@imazay Hi! Thanks for reaching out. We've responded to your DM. Please check your inbox. We're always happy to help. ^mt

@nectarsleep Message sent. Thank you for your reply.