Niraj Ranjan Rout

@SamsungUS Alan, I've been waiting for your repair center to pick up the phone for 13 minutes now. You advertise the watch with this image

@nirajr Hi, Niraj! Thanks for reaching out to us, I'll be more than glad to assist you with this repair. Please, send us a direct message with a few more details about it and a case number (if you were provided one). Keep us posted. ^Alan

@SamsungUS got a Samsung Watch Ultra at launch, and surprisingly has water damage. Only used in very shallow water. Support wants me to pay for repair. Why?

@SamsungUS I have sent you a direct message.

@airindia Take note.

@airindia You have been saying that you will update me "soon" since today morning. What exactly does "soon" mean?

@airindia Your Bangalore baggage support just told me that it was upposed to come on AI815 but hasn't come today.

@airindia You said you've highligted it today morning. It's 7:15 pm now.

@airindia Horrible experience with flight AI427 Delhi to Bangalore yesterday. First our family of 4 with 2 kids was denied boarding because of overbooking. Then, one of bags with valuables was left in Delhi. No update yet about the bag. We need it urgently as we fly to US soon.

@airindia still no update?

@airindia I still don't have an update

@nirajr Dear Mr. Rout, we've responded to your concern via DM. Please check and acknowledge.

@airindia Still no update. Haven't even heard on DM if the bag reached Bangalore or is still in Delhi. No one even bothers to pick up your baggage support desk in Bangalore.

@airindia I don't know yet if the bag has even reached Bangalore.

@airindia I just dm'd you a photo of the baggage irregularity slip.

@nirajr Dear Mr. Rout, this is not something good to hear and we apologize for the inconvenience you've faced. Please help us with the booking details and your file reference number/PIR copy via DM, so we may look into it.

@airindia we flew air india after along time, and with this experience I doubt I will ever flying again. Also, you ground staff was completely apathetic. Don't see such attitude from customer facing people in any organization today.

@iRobot I DM-ed you, but no one has reached to me yet. My Roomba hasn't been working for 6 days now.

@nirajr Hello @nirajr, We are sorry to hear about the inconvenience. If you need further assistance, our team is here. Please DM us with your contact information, so we can reach out!

@iRobot Roomba combo j7+ not operational for the last 5 days (white light going clockwise) and your support has been horrible. I need this fixed asap.

World’s first #helpdesk built for #Google Workspace, @hiverhq helps teams deliver fast and empathetic #CustomerService, right from #Gmail. @nirajr talks to @ShrutiMishra_ about the $22million Series B #fundraise and how the #SaaS startup is simplifying customer service delivery.

Congratulations @nirajr & @nitnand on this incredible milestone. We’re privileged to have been partners in your journey from day 1. cc - @hiverhq, @RajeshKalaari, @avi_ramanathan Proud that you are #KalaariFamily #SaaS #Startups #Fundraising yourstory.com/2022/03/fundin…

We’re really excited to bring K1 on as our new investors. Back to work now as we continue on our journey of building an outstanding product and company.

With continued success in the market came a lot of interest from the top investors. It was time to raise another round, and shoot for the skies. We loved K1’s singular focus on SaaS software, and could clearly see that their deep expertise would help us become better.

This is a really huge moment for us at @hiverhq. I’m thrilled to announce that we’ve raised a new round of $22m in funding led by K1 Capital, with participation from our existing investors – Kalaari Capital, Kae Capital and AngelList.