Åsa Nyström

testing testing testing

Asynchronous communication tools are essential in the modern workplace, especially for remote companies. We're loving Loom for collaboration, replacing long text with more efficient and personal video discussions.

@borowis We are huge fans!

@nystroms I work at Help Scout and I'm biased of course, but that's a great tool with wonderful supportive folks behind it. Please consider as an option :)

Thinking about moving on from Zendesk and finding a new tool for our Customer Advocacy team at Buffer. Do you have any recommendations for a customer messaging/customer support tool? Has anyone used Crisp or Front?

@ryandemetz We have used HelpScout in the past, and we love their product and team. Just looking into all the alternatives out there.

@nystroms Curious why Helpscout isn’t an option?

@Ant0ine_Gt @crisp_im Thank you! Maybe we could connect over zoom in the next few weeks? Do you have a calendly link?

@nystroms Would love to give you a hint about what we do at @crisp_im and how we help to improve customer relationship 🙏🏼

@rdutel Awesome to hear :) How long have you used Crisp?

@nystroms we're having a good time on Crisp :)

@joelgascoigne @holgermu Agreed, customer service professionals should have the same opportunity as other team members to disconnect over the Holidays. Saying that we can do a better job sharing our response times and setting clearer expectations for our customers! This week our response time is 1.7h 😊

@holgermu One key takeaway for me here, is that perhaps we can do a better job of sharing what the actual expectations of response time would be during this period, and what we generally achieve at other times. cc @nystroms

Hey @joelgascoigne -MyPOV - #companyshutdowns are nice for employee wellbeing, but with that message -what does it tell me as a customer? The fair thing would to lower my subscription by x% for less service. It goes both ways, unilateral actions do not creating customer value.

Another reason to use Buffer! Try out our new feature where you can curate ideas and inspiration in one place and then share when you’re ready 🙌

@altChamberlin @buffer Sorry about that, Sarah, this new feature is coming very soon. If you are interested, I am sure you could be part of the beta group cc @Marochko @juliabreathes 💜

@buffer Cool. The support docs made it seem like I should have access so I wanted to make sure I wasn’t losing my mind.

@buffer #BufferSupport we are on premium business plan but can’t see the “ideas” area. When we go to support docs it suggests we should be able to. Little help? Thanks.

@redman iCloud 🙌

What’s the best Dropbox alternative for families? I don’t necessarily mind $15.99/mo/2GB but it only supports one person. Not gonna work.

Wooo!

@Marochko @buffer You’re such an incredible PM and teamie 🥳 Looking forward to another year working together and hopefully more in person meet-ups ♥️

I'm celebrating my 2 year anniversary at @Buffer today and I've honestly never been happier in my career.

It’s been nearly two years since we’ve had a four-day workweek. 🎉 Here’s a collection of our learnings ⬇️

Introducing a new free tool for small business owners: Start Page. 👋 A Start Page is a simple, beautiful, mobile-friendly landing page that you can build in minutes, update in seconds, and share anywhere. #StartPagebyBuffer Build your page for free: buff.ly/3AltWMg

Transparency is one of our core values.🔍 We’ve found that it builds trust, holds us accountable, and can push our industry forward. Since 2013, we’ve shared our formula-based approach to compensation, including our salaries. #EqualPayDay2021 #EqualPayDay buffer.com/salaries

We're hiring Product Designers to join our fully remote team @buffer! Help us iterate and improve upon the foundation we’ve built as well as imagine what’s next. More details + application link 👇 journey.buffer.com/product-design… My DMs open. RTs *greatly* appreciated 🙏 🙇🏻‍♂️

Seven incredibly non-intuitive things about growing your career, a thread 👇

Buffer’s new engagement tool is officially out in the wild today! Learn more at buffer.com/engage 🚀

@mercenator @joelgascoigne @jeancarl Everyone on the CS team works a 4-day block & has the same days off every week to make sure we have the same ability to disengage and recharge! Being customer-facing doesn't mean we can't participate in company initiatives like these, it just means we need to plan a bit more.

@joelgascoigne @jeancarl Does that mean that your support team doesn’t always get the same time off? How do you strive to protect the time of your customer-facing teams (who so frequently don’t get the same blessings as the other teams around them)?

January marked the beginning of our 9th month operating with a 4-day workweek at Buffer. Any questions on it?