Ombudsman for Banking Services South Africa

What happens when you combine four financial services Ombuds into one? You get the National Financial Ombudsman (NFO), and from 1 March 2024, we’re providing free complaint resolution services to all South Africans. You can learn more here: nfosa.co.za.

A recent case study highlights the responsibility of banks in providing accurate representations as customers rely on these to decide on the way forward.​ In this case, a customer noticed that his bank was charging him more interest than was agreed to in his repayment plan after his vehicle was written off.​ Read the full case study and final resolution: bit.ly/Deal_Is_A_Deal

The OBSSA provides a free, fair and quick dispute resolution process for bank customers. ​ We can only accept cases involving banks that are members of the Banking Association of South Africa. Check that your bank is a member before lodging your complaint.​ View the full list and contact details here: bit.ly/49g1Hk9

@Lul3ka Good day Luleka, please send us a DM and we can be able to assist you further.

@Nedbank On what grounds does your banking application disregard the PASA regulation that grants a user the right to reverse the debit order within 40 days and the bank the authority to reverse it immediately? @obssa_ @SAReserveBank Do better.

@DjClock Good day, please send us a DM and we can be able to assist you further.

@Ash_Gu @Nedbank @thembawontmiss Instead they just tell me it was my fault. I need to escalate it @ombudsmen @obssa_ help my heart is not at peace at all.

@matt_makhanda Good day Matthew, please can you send us a DM and we can be able to assist you further.

@obssa_ Please can you investigate the exponential increase in digital banking fraud and how the big South African banks are seeking to limit their liability rather than assisting their clients who are victims of this heinous crime? It is absolutely outrageous...

@PreneshenR Good day Preneshe, please send us a DM and we can be able to assist you further. Kind Regards

@FNBSA What a pathetic bank and bunch of incompetent staff members. The Estate I live in requires their funds and access to the bank account, and our request is simply avoided!! @obssa_ please help me here. I have all my email and correspondence. We were defrauded by R1.4m.

@sakerrie Good day Sakerrie, please tell your sister to contact us via our WhatsApp line and we can be able to assist her: +27 66 473 0157 or via email: info@obssa.co.za Kind Regards

@Justaguycpt Good morning, you can contact us via WhatsApp: +27 66 473 0157 and we will be able to assist you.

@obssa_ I can’t send you a message. I need to get a call. Send email. Then I can call direct.

@obssa_ @AbsaSouthAfrica Good day, I was done in by ABSA and just because I changed my debit order date and now They say I am in arrears with 1.5 months. Please help me speak to a clever person. DM me and I will send my contact details. Months and no feedback!!

@wytee Good day, we have sent you a DM.

🤬 @Nedbank!😡 Woke up to find YOUR debit orders swiped from my account on Dec 14th without any heads up or consent! 🚫 No notice, no courtesy, and No help until Monday🤣🤬 @obssa_ can a bank just roll over customers like this? 🤯 #Springboks day ruined #RandManipulation

@Phoenix60415840 Good day Phoenix, please can you send us a DM and we will be able to advise you further. Kind Regards

In a recent case study, the complainant made a booking through a travel company, but three weeks before departure the company was liquidated.​ Click here to read the full case study and final resolution: bit.ly/3Gz3zb9

@ThabileM Good day Thabile, we have sent you a private message.

Laid a complaint with @obssa_, was actually optimistic that it’ll get somewhere. The 15 day window period has passed, I haven’t heard from the bank. Followed up with the person assigned to my case on Wednesday via email, still nothing. Called today was told he’s knocked off 😮‍💨

@Boon__ZA Good day Please submit a complaint using the below options: obssa.co.za/resolving-comp… By email: info@obssa.co.za By phone: 0860 800 900 By WhatsApp: +27 66 473 0157 You can also download an application form from the website, on this link: obssa.co.za/wp-content/upl…') Kind Regards

@obssa_ um… can’t DM if not verified

Don’t let scams or problems with your bank spoil your holiday fun! Keep these financial travel tips in mind.

@Boon__ZA Good day, please send us a DM so we can assist you further.

@obssa_ good day, how do I open a fraud case between two banks @FNBSA @StandardBankZA is working in cahoots with scammers, money was moved from Standard Bank to FNB, and standard says FNB is not able to freeze the account. please assist.

Read this recent case study to understand the rules of chargebacks and how they apply to different payment methods: bit.ly/Chargebacks_wh…

@NikkiMots Good day, we have sent you a DM.

@ClienteleLtd @Papao23229455 @ExperianAfrica @AnvilDNel @obssa_ @WhatsApp @Nedbank No one answers our calls and no one responds to our emails. Your service is terrible. I requested a mere policy statement, it’s been over a year and no response

You can now contact the #Ombud on @whatsapp – message us at +27 66 473 0157 and we’ll get back to you as soon as possible (messages checked during office hours only). #OBSSA #ombud #ombudsman #bankingservices #banking #consumercomplaints #obs #obss