OpenSea Support

Our new Help Center experience is live! To access it, please visit support.opensea.io. From there, you can open the messenger window that’ll serve you relevant information or allow you to interact with an agent.

@PixelSaurus @opensea @intercom The messenger will initially ask questions to get you routed to the right team or serve recommended Help Center articles, but you’ll always have the opportunity to engage with our human support team! 🙏

@opensea_support @opensea @intercom Will these be bots or humans we can talk too?

We’re rolling out an entirely new way to get help. Starting later today, our integration with @Intercom will empower our community to get relevant information faster than ever through our redesigned Help Center. Find relevant content or open a messenger window!

As we complete the migration, our Support page may be temporarily unavailable. We appreciate your patience as we complete the migration.

@artbase_ @opensea @RTFKT @Ledger @nftnow We're sorry to hear this! Can you please share a ticket number so we can investigate?

about last night

We previously announced that our /v1 API will be removed on December 5th. Instead, we will conduct two brownout periods (December 5th and December 12th) where we will respond with client errors when the /v1 API is called. The /v1 API will be fully removed on December 14th.

@gremplin Hi 🎃 - we're sorry to hear about this. Please submit a ticket at support.opensea.io so our support team can assist. DM us your ticket number once you've submitted - thank you!

@opensea_support hi there - your system keeps trying to put my SGED tokens in this collection opensea.io/collection/sup… (which is bad/deleted) whereas half my other tokens are correctly in opensea.io/collection/sged (which is good/where they should all go please!) Can you please fix

@gremplin @opensea Hey 🎃, thanks for flagging this. You can paste the contract address of the original collection. That should populate the original collection for you to select. Hope that helps!

@opensea @opensea_support love to fruitlessly attemp to flag fake collections with your zero-context search results. You need a simpler creator verification process if you insist on having bad UX.

@4PACKENT @dfinzer @MetaMask @SECGov @CFTC Hi there - we're sorry to hear about this. Please submit a ticket at support.opensea.io so our User Safety team can assist. Make sure to DM us your ticket number once you've submitted - thanks!

After The fact: @opensea_support @dfinzer Your account with @MetaMask wallet address 0xa..47 has been disabled due to unusual activity @SECGov @CFTC #TxHash #cybercrime 0xad6651505b7e95d68cc2fe3d10667a99d330b048698aee4b1247ec9824f881b8 |0xf77e31FA02b7F0a0c15A38832eFD433E0aC91270

@artiface @opensea Hey there - please submit a support ticket at support.opensea.io so our support team can assist. DM us your ticket number once you've submitted - thank you!

@opensea_support @opensea is showing tokens that don't exist yet? #BrokenSea The contract says the token does not exist. The blockchain is always right. But how is OpenSea getting the metadata if not reading from the contract's tokenURI method? How are they saying which account owns it, when the contract says it does not exist and is not owned? OpenSea is just making stuff up now? WTF? Can anyone explain this to me?

@s_raven_s @opensea @openseapro Hi there, please check out our Help Center article on how to fix this error message: support.opensea.io/hc/en-us/artic…

日你妈 天天这熊样儿 赶紧倒闭 Oops, something went wrong Looks like something went wrong on our end. Check the help guide linked below to learn how to fix it. Error ID: 00c630652dcc4ba79a70a1ee7717d19e @opensea @openseapro @opensea_support

@Methods503 @adamilenich Hi Methods503.eth - thank you for reaching out to us. We've responded to your ticket (#1010340) with further assistance. Should you have any more questions or concerns, don't hesitate to reach out.

Hey @opensea_support @adamilenich, turned in a ticket (Ticket #1010340) for reported stolen NFTs that have been sitting in my wallet for 5 months. 99.9% sure that there was no police report. Why not have these "flags" removed automatically after 7 days? Seems backwards. HELP!

Starting today, the OpenSea API will start to return 400 error codes for any orders which are attempted to be created on the BNB Smart Chain (BSC). docs.opensea.io/v1.0/changelog…

@gmimnoah @opensea Hello Noah, thanks for bringing this to our attention. Please submit a ticket at support.opensea.io so our support team can assist. DM us your ticket number once you've submitted - thank you!

gm @opensea @opensea_support, why does my collection not load on mobile? opensea.io/collection/hap…

@ProfessorJun_ @opensea Can you please provide us with your support ticket number so we can take a closer look?

Dear @opensea, what are you waiting for? I hate to complain, but it's been over a week since I met all the criteria for my collection to be verified. I've done everything I can, filled in the support form, contacted your team by email and DMs, etc. Still nothing. Not to mention that several collections released after mine have already been bluechecked.

@ScalesNFT @opensea Please submit a Support ticket so our team can look into this!

I'm trying to paint today, but my eye is twitching uncontrollably. AGAIN @opensea, you have halted trading on our collection for no reason. This is the second time. PLEASE FIX THIS Refer to the screenshot below to see your previous misstep. Fam, plz RT w/ passion

@TycoonPunks @opensea Thank you for reporting this. We've taken down the collection.

@blewchip @opensea Thanks for alerting us - we're looking into this now!

@isakdoteth @opensea Hey isak.eth, thanks for alerting us about this. This issue should now be resolved. Feel free to DM us if you have any questions.

@aventurine_eth Thanks for alerting us - we're looking into this now!

@opensea_support still not sure if its just me but I have tried multiple browsers...when in dark mode the next page buttons at the bottom are not showing