Optimum Help

@Lewis_Brett11 Hi Brett! We understand the frustration when service isn't working properly and we're terribly sorry for the delay. Please send us a DM with your account information (address, account #, or phone#) if you still need help! Thank you! ^Andre

@OptimumHelp Been on hold 20 min now my internet is out cane someone help!

Some Optimum customers in Middlesex County, NJ, are experiencing service interruptions due to a fiber cut. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. We appreciate your patience.

@coluccid2 @optimum Sorry to hear that your service is down. Please send us a DM with your account information (name/address/phone#) at OptimumHelp.^Mark

Would be cool if my internet would come back on, been out for well over an hour now @optimum

@melonlord978 @optimum Hello. We'll be happy to assist you with your Optimum service issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

@DustinFinn @OptimumHelp @optimum @geerlingguy Appreciate it!! I’m definitely switching over to Verizon for internet now. Optimum has just not been it

And we are back to multiple outages with @OptimumHelp @optimum where they tell me there were no outages but we couldnt actually access the internet

@tigerbutches @optimum Hello. If you need any assistance with your Optimum service, feel free to send a DM and include your name, phone number and service address. ^Randy

@bxllflowersss @optimum istg they turn the internet off for fun at random times of the day

@optimum needs to turn my fucking internet back on yalls bitchasses are messing w my doomscrolling

Hello. MLB Network is no longer available on Optimum TV as of January 31, 2026. We worked hard to renew our agreement, but MLB Network declined a deal that we felt was fair to you. You can still catch your favorite games and shows—just visit optimum.com/MLBNetwork for options. ^Randy

@MLBNetwork Cannot watch on Long Island. @optimum says you won’t make a deal with them. Over 2 months of not having MLB Network. Beyond maddening.

The two top teams in the NL West go to battle in San Diego NEXT! (or SF at ARI) 📺 MLB Network

@bxllflowersss @optimum Hey there! So sorry for the issues you are having with the internet. Please send us a DM, and we can look into this together. Thanks, ^Angie

@JWO11111 @optimum Hello. If you are still in need of assistance with your Optimum account, feel free to send a DM and include your name, phone number and service address. ^Randy

@optimum you use disreputable practices to sign people up for your service and then make it nearly impossible to cancel. Tell me how to cancel your unwanted service. Any advice?

@Aerocles @DebbyTeicher @ORUConnect @optimum Hey there! If you're still without internet when your power is restored, please send us a DM. We can check on the status at that time. Thanks, ^Angie

@DebbyTeicher Powers been out for 90 minutes or so. @ORUConnect said it should be up soon but who knows. @optimum said Internet will be down til 9. My guess is a car accident, someone hit a pole

Power out WiFi down It’s like living in the Stone Age

@Jennife31413977 @optimum Hello! I'm sorry that you've had a bad experience with our internet service. Please send us DM. We'll be happy to help you. ^Angie

@optimum worst company for internet service

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@zogmo_lifely Hey there. So sorry that you're without internet. Please send us a DM, and we can look into this together. Thanks, ^Angie

@OptimumHelp why is my internet out for 30 minutes???

@Julsclarita @optimum Hello. We'll be happy to assist you with your Optimum account issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

I hate @optimum. I need alternative services asap

@JamesAPetty Hello, James. We can assist you here with any issues you are having. Please DM us with details so we can assist you right away. ^Juan

@OptimumHelp Yes, that is where I got the contact phone number from that does not work. Try dialing it yourself. 844-972-1325.

@OptimumHelp Your support number is not working 844-972-1325

@kerrygrubb @optimum Hey there! Let us quickly check that out here together. When you can, please send me a direct message with your name, full address, and best contact number for help. ^Don

@JamesAPetty @optimum Hey there! You can use the link: optimum.net/support/contac… to find the best contact number to reach us. ^Don

@optimum Your support number is not working 844-972-1325

@Jry1247 Hi there. We are here for you and happy to address any concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@OptimumHelp I have a router/modem that needs to be returned. Can someone pick it up?

@jim_anderson10 Hi there. We are here for you and happy to address any service issues you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@OptimumHelp Day 5. No service. @OptimumHelp

Optimum disconnected my active account without authorization because a future owner scheduled a future installation. Nightmare to have service restored. Will take several hours, has to go through sales, may loose my promotional rate, etc. @OptimumHelp

@DustinFinn @optimum Hi there. We are here for you and happy to address any service concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@OptimumHelp @optimum Your online chat told me nothing is wrong - looks like I am expected to have these disconnects then.

@meeaanyos @NikkiCole2130 Hi there, John! We're happy to assist. Please DM us and include your account name and address. Thanks! ^Tish

@NikkiCole2130 @OptimumHelp My wife is having the same issue in NJ. And she wanted to show her boss proof the WiFi was down and optimum shows outage… what the heck

@OptimumHelp is there an OUTAGE again? I work from Home and have never dealt with so many outages from other companies . It’s time to make a change again.