OptumRx

@ChailleMS Thank you for bringing this to our attention. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, and email address. Thank you

@OptumRx SUCKS! In 2025, you're liars. I have been on Avonex co-pay assign for 22 years & NEVER have issues until your 🐃💩pharmacy took over. 🖕

@starbreiz Hello Kimberly, we appreciate you bringing this to our attention. If you need additional assistance, we can assist by reviewing your benefits with you. Please private message us with your full name and best contact phone number. Thank you! twitter.com/messages/compo…

Exhausted of @OptumRx. Meds I refilled fine in late Jan are suddenly not covered- spoke to 3 ppl with thick accents. 1st said no problem, I'll ship your meds. Next day, it's cancelled. 2nd guy, snarky. 3rd said to get Prior Auth which was immediately denied for no coverage.

@Oh_Geez_Louise We're disappointed to hear this. If you'd like to discuss your experience further, please send us a private message with your husband's full name, phone number and email address. Thank you

@OptumRx After 8 phone transfers, the problem with husband's acct is still not SOLVED. I do not recommend this company.

@Gossipy247 Hello, we appreciate your bringing this to our attention. For assistance with your OptumRx benefits or home delivery services, please contact our 24/7 customer line at: 1 (800) 356-3477.

@OptumRx you have me chatting with a agent that has limited access to things. It is hard to get help with limited access. Who I can speak that has full access?

@nickchronis Thank you for tagging us in your post and making us aware of this issue. If there is something we can do to assist, please send us a private message with your name and best contact phone number. We would like to see what we can do to help. twitter.com/messages/compo…

@OptumRx was a horrible experience. Use your local pharmacy instead. They can never confirm your prescription even though the doctor sent it over.

@DesertDUILaw Thank you for tagging us in your post and making us aware of this issue. If there is something we can do to assist you, please send us a private message with your name and contact phone number. We would like to see what we can do to help. twitter.com/messages/compo…

I had such high hopes for @OptumRx and then just spent nearly an hour with them...mostly on hold...only to have to call the doctor myself. DO BETTER!!!! #wastedtime

@lmnop88 Hello, we appreciate you tagging us on your post and would like to help. Can you please private message us with your full name and best contact phone number along with a brief description of your concern? Thank you! twitter.com/messages/compo…

@OptumRx @BCBSM rcv'd alert, opened, no alert, none online either. Called, no help. I'd like the prior authorization criteria. This whole processes is causing stress & stress is not good for my or anyone else's health. Never any answers, and the info is different per agent. Help!

@MrsBowieJah Thank you for tagging us in your post and making us aware of this issue. Please send us a private message with your name and best contact phone number. We would like to see what we can do to help. twitter.com/messages/compo…

@OptumRx @OptumRx you are about to hear from lawyers if you don’t figure out sending me my rx.

@OptumRx you should be ashamed of yourself. Your associates have lied to me since last week about my rx delivery.

@KCDC96 Thank you for sharing this concern. This feedback will be passed along so the issue can be reviewed and improvements can be considered. For immediate assistance, please contact our customer service team at: 1 (800) 356-3477.

What genius came up with this idea? My arthritis medicine is sealed off for my protection without a way to open it. I have to stab through it with a knife, it needs a tab! @OptumRx do better than this please.

@Roneeeelaw We recognize that your experience was not as expected, Ron. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, and email address. Thank you

@alexmiller4415 Hello, thank you for tagging us in your post. We would be happy to look into this with you. If you would like to speak with someone about your concerns, please send us a private message with your full name, phone number and email address. Thank you. twitter.com/messages/compo…

@OptumRx how do you get away with not approving medication my doctor prescribes me after I have a procedure done? This should be illegal and I can't wait for the day I can change insurance providers. Your company is a bunch of crooks and I hope you go out of business.

@Tim46023972 We appreciate your feedback and are glad our customer service team was able to help. If you’d like to discuss your concern further, please send us a private message with additional details so we can share it with the appropriate team.

@OptumRx Thanks to the customer service lady!! She is very professional and knowledgeable!! Awesome!!!

@thecarolinagirl Hello Constance, we appreciate you tagging us on your post. Can you please private message with a brief description of your concern and your best contact phone number? Thank you. twitter.com/messages/compo…

@Optum @Optum_Support @OptumRx Why can’t I get any assistance with chat OR Corporate OptumRX department? Now this is urgent bc I’ve been waiting a week tomorrow for a callback!!

@Dr_Ziriki We apologize for any inconvenience this may have caused. If further assistance is still needed, please call 1-800-356-3477 for 24/7 customer support. Thank you

@OptumRx FYI, your web site does not work, fix it.

@I_MakeThingsGo Hi Ian, thank you for bringing this to our attention. We'd like to look into this for you. Will you please private message us with your full name, phone number, and email address?

@DennyZ25153949 Hello, we appreciate you tagging us on your post and would be glad to look into this for you. Can you please private message us with your details? Thank you!

I just got off the phone with OptumRX re: seizure meds auth for my special needs adult son. @OptumRx doesn't want to give him brand name, but his BP goes up to the 180-190 range with the generic. I'm guardian, but they won't talk to me without verbal OK from him, every call...

@MoxNSox85 Thank you for tagging us in your post. Please feel free to send us a private message with your name and phone number to review your concern. twitter.com/messages/compo…

Optum charging me $60 every time I refill my biologic injection is exactly what's wrong with Healthcare. They're charging me MORE for generic. My doc warned me it might happen and to let her know if they try to rip me off. Tomorrow will be fun. @OptumRx

@PRlady007 We're happy to hear that you received assistance. Should you have any further concerns, please let us know. Thank you!

@OptumRx I was able to handle this ultimately with a human being by phone.

@PRlady007 Hello, Rozanne. We would be happy to look into this with you. Could you please send us a private message confirming your full name and phone number? twitter.com/messages/compo…

.@OptumRx #Disabled customer—serious long term hand/wrist disabilities & UNABLE to have online account—has no way to STOP 🛑 delivery of 3 Rx. I’m being flooded monthly w/Rx that were supposed to arrive every 3 months. Only 1 Rx handled correctly. HELP!

@clynnem We recognize that your experience was not as expected, Claudia. Will you please private message us with details, so that we may further assist you. Thank you

@OptumRx I have a major complaint , what is the phone number or email for someone that can solve an issue? Not customer care, they did nothing.