Palak

@johnlewishelp why is your phone customer service so atrocious! I had to endure a call with a JL representative who was condescending and patronising, and actively trying to place false blame on me to get me to accept an outcome that was different to what I had been promised!!!

@thameswater there’s a burst mains at E10 6PW, it’s causing dangerous driving conditions as it’s at a fork in the road which has a lot of traffic passing through

@LNER with the disruption is it possible to change my ticket for tomorrow or cancel the journey? Would rather avoid the potential extension of the delays/packed trains.

@nxcare ridiculous behaviour by your staff at Stratford London. Totally childish to go stand so far away from the stop that it’s clear they are hiding, when the coach is delayed by over 20mins. And telling people it’ll be there in 5-10 constantly isn’t honest.

@RoyalMailHelp @antek_chowaniak Seems to be their method of operating, send a DM, ignore you and then come back with ‘you have your parcel days later’

@RoyalMailHelp can you please just check the god damn DMs? My package is probably lost because of you (it is on "Sender has despatched item" for over 3 weeks)!! Moreover, despite numerous DMs you still cannot get together and reply to them @RoyalMailHelp @RoyalMail @royalmailnews

@RoyalMailHelp can you reply to me here please. I’m not going to reply to an automated DM that you then ignore.

@RoyalMailHelp another week and another parcel not delivered. For god knows what ‘real’ reason you didn’t deliver it yesterday and now won’t let me have any options on the redelivery….I need this parcel to arrive! And can you actually bother to reply this time!!!!!

@RoyalMailHelp It’s the principal of it, I requested it was delivered tomorrow and to then send it out today, after the lie that a delivery was attempted at 6.37am yesterday is out of order. I think my neighbour took the parcel, but I’m yet to confirm that. You should’ve replied to my dm!

@RoyalMailHelp you DM’d me for details, then have not replied and after I’ve put in a redelivery request, Royal Mail has decided that a different day is more suitable. Make it make sense!

@RoyalMailHelp where is the reply to my DM? The message says it will be ASAP!!!!

@RoyalMailHelp this is a parcel for supplements my pets needs, and waiting days on end for a reasonable delivery is ridiculous. Ridiculous after all these years you have no real tracking system and users are expected to sit at their front door all day when you have rude drivers!

@RoyalMailHelp why lie and say a delivery was attempted at 6.37am, when I just saw the parcel delivery person doing their rounds now? That driver has an attitude and always acts like we’re a nuisance in his day when delivering post, so I don’t really trust the system!

@sainsburys And that’s a really unhelpful ‘it’s not our problem’ reply!

@sainsburys I now have to go to a large store, spending both time to go there (it’s 1.5hrs round trip on public transport) and the cost of it. If it was clear that it wasn’t in stock beforehand I would’ve just opted to go to a store today. It’s a waste of my time and money.

@sainsburys I have a delivery today, the email told me the bulk of my order (£60+) isn’t available, I’ve paid £2 for the delivery and now and need to go to a large store today instead. Why not just have the system tell me it is oos before I order.

It is going to take me at least 45 mins travel each way and £5 in travel to get the items. I loose time and money, and don’t even know if it’s in stock in the store. This is ridiculous! If I’d known it was oos, I would’ve just planned to go to a large store today.

@VueHelp who can I get contact about the total chaos at your Stratford cinema. I’m sure you’re not supposed to be asking customers to use a fire exit to get to the screen and then not letting them know how to get out! And allowing ppl to join 1hr late- I missed bits of the film!

@johnlewishelp do you price match Homebase and offers they are running?

@ZoombyOcado why would your packer put bananas in the same bag as canned goods and bleach? The bananas I’ve received are all bruised-they will probably go bad quite rapidly.

@hm_custserv why have you made it so complicated to exchange anything in an online order in store?! Do I then have to order every possible size that may fit me in each order-this is sometimes every possible size with your sizing!