Plum Play UK

@Meg__x Hi Meg, We can certainly assist with this. Please could you let us know which parts you require and we can look into this for you! Best regards, Plum Customer Service team plumproducts.zendesk.com/twickets/170907

@plumplayUK could you please advise if you supply spare pots for your outdoor easel? Unfortunately my daughters are beyond use and I want to replace them.

@MinnieandBoo Hi there, I am so sorry to hear this. I am trying to look into this for you, I unfortunately cannot find a ticket number/order number. Please could you provide these and I can investigate this urgently - Plum Play Team

This is still not resolved. We will issue a charge back unless you resolve. This is unacceptable.

@plumplayUK hello we have tried to contact you via phone and through website re: faulty item. No one gets back to us. Can your X team help please

@Georgejames86 Hi I am really sorry to hear this. Please could you provide us with your Order number so our team can have a look into this. Many thanks plumproducts.zendesk.com/twickets/157992

@Georgejames86 Hi I am really sorry to hear this. Please could you provide us with your ticket number and our team can have a look into this urgently. Kind regards, Plum Play plumproducts.zendesk.com/twickets/154356

@MinnieandBoo Good Afternoon,  I cannot find a ticket in our system relating to your issue.  Could you please pop this through again to us or confirm the issue you're having?  Please also confirm your order number. Thanks, plumproducts.zendesk.com/twickets/152411

@BestRiann Good Afternoon. Thank you for your message.  I am so sorry to hear of this.  Please can you provided the order number along with an image of the part as received so we can assist further. Many Thanks plumproducts.zendesk.com/twickets/145926

@plumplayUK we built the playhouse that we received only to find that a window pane is cracked, which we didn’t notice until built 🙃 is there any way of replacing this?!

@nyamamoto581775 @MinaStoynova @cherry_667 @Jetek2023 @Rogers620 @thefatmouf @andika_amanta @lubasmal @chloesabin @SarmadAli714562 Hi nyamamoto, Thanks for reaching out, we will be in touch shortly to update you Regards The Plum Play Team plumproducts.zendesk.com/twickets/139100

@shannonsav9134 @LiversidgeLiz @imGunnerC @heiheih33323088 @Ferminzarate7 @BBax80822 @elrodrilopez @polina000crypto @jestannirojan @gaseousslabbing Hi shannonsavage, Thanks for reaching out, we will be in touch shortly to update you Regards The Plum Play Team plumproducts.zendesk.com/twickets/139069

@mrsgatley Hi there Helen, I'm sorry to hear this! Please can you provide your ticket number so we can have a look into this for you? plumproducts.zendesk.com/twickets/139045

@plumplayUK I submitted a ticket via your helpdesk on 21/05 as my daughter's Globber scooter broke, I've sent photos/proof of purchase and had no response. Can you help? thanks

@mrsgatley Hi Helen, Thanks for reaching out, we will be in touch shortly to update you Regards The Plum Play Team plumproducts.zendesk.com/twickets/139045

@steven69244807 @December419741 @fazal_sheikh786 @aliw21984468 @Yoann_chtlv @horiiluot @iamMahlerCarl @Dosunmu92318147 @rvnaxx_park @VickiHunt132487 Hi steven69, Thanks for reaching out <b>Our office is now closed for the Christmas period to allow our staff to enjoy some time with their family's, we will reopen the 2nd of January and any enquiry's will be dealt with after this date. Plum wishes y... plumproducts.zendesk.com/twickets/138073

@JasonNugent4 Hi there Jason, I'm sorry to hear the issues you've had with your order! I can see that you have since been refunded, and we have since popped you over a message to discuss this further. plumproducts.zendesk.com/twickets/133261

Playcentres! They’re good! Playcentres offer a multitude of benefits for a child's development: ⭐️ Socialising ⭐️ Promotes physical development ⭐️ Stimulate cognitive development ⭐️ Playcentres provide a rich environment for imaginative play

@MrsNtRow Hi there Laura, I'm terribly sorry to hear this! Please can you advise your order number so we can have a little look into this for you? plumproducts.zendesk.com/twickets/133258

@plumplayUK Appalling customer service from Plumplay ordered a swing set from them, delivery arrived promptly however only part of it. At no point were we informed the delivery would be split until after it happened. We are still missing the steps to the slide so it can't be used

@Beckss_TM Hi there, I can see that the team is currently looking into this for you internally. As soon as we have heard back from the warehouse team on whether we have this part stocked we should be able to get back to you. Shout if you need anything further! plumproducts.zendesk.com/twickets/132818

@plumplayUK can someone reply to my email from nearly 2 weeks ago please !!

@Beckss_TM Hi there. I'm terribly sorry to hear you've been waiting for so long! Please can you confirm your email address or ticket number so we can look into this for you? plumproducts.zendesk.com/twickets/132818

@MJMJ094 Hi there Mellissa! Looking into this, I can see that we are definitely looking to get this back in, however we unfortunately do not have an estimated restock date. I'm so sorry for the inconvenience. I recommend subscribing to the part on our website a... plumproducts.zendesk.com/twickets/130452

@plumplayUK Hello, checking this again and the trapeze hasn’t come back into stock. Is there any update on this please? Thank you

Hi @plumplayUK wanted to buy the double swing build it yourself. Most swing accessories are out of stock. Pls can you tell me when the trapeze bar will be back in stock? Thank you

@MJMJ094 Hello Mellissa, This sale should be on for a long period of time, I do not have a specific time frame unfortunately. Many Thanks, plumproducts.zendesk.com/twickets/125545

@Alan31295570 @verynetwork - Hi Alan, So sorry to hear there's been a mix up with your order. We prepared your order and it left us correctly, Very arrange there own deliveries and couriers so should be able to help you with this as its not something we have oversight off. We hav... plumproducts.zendesk.com/twickets/123159

When @plumplayUK and @verynetwork send you six legs and no top piece and expect you to pay twice instead of just delivering the right item.

@Bettynomore Good Morning Elizabath, Please can you advise me of your ticket number so we can look into this? All the best. PlumPlay plumproducts.zendesk.com/twickets/110134