Ponto.Dev
5.2K posts

Ponto.Dev
@pontodotdev
Business strategy. Co-owner of a six figure house cleaning business, follow along on my journey to take it to seven







Got our LSA CPL down from $70-$75 avg to $40-$43 avg thanks to @pontodotdev advice to switch to manual low bid strategy. Lead volume down but ROAS up from 2.3X to 4.7X and now a much more profitable channel👊







Rate my complaint handling skills (sent this out before hitting the road this morning so I wanted to get it done before our team asked how to handle it) 👇🏻 Backstory: I tweeted yesterday about someone calling off on their first job ever with us. This caused us to scramble and have to get a second cleaner of ours to someone’s bigger cleaning. Rightfully so, they were upset 1 cleaner showed up later than the first. Learned a ton from the summit I went to and @andywalkerhq made a great point — refund more than necessary and move on. Eliminate the headache and keep the real estate in your mind free. And no, I didn’t use AI for this response. Typed it up in 2 mins and sent away.












