Premera Blue Cross

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@emrahsamdan Sorry to hear this, Emrah! Were you able to get this issue resolved? Please DM us if you're still concerned about anything and we will make sure you get the support you need.

I have been mentally preparing myself for calling insurance and claiming that something might be wrong with the last EOB. I took a deep breath and pressed "Call". It turns out they can't my call because they are having technical difficulties. 😬 @premera

@Flodevils68 Good morning, and I am sorry to gather that you are having a bad experience with your Premera health plan. If you DM us, we would like to learn more and understand how we can support you and get your care on the right track. Look forward to hearing from you.

@premera Think Ill make a donation to Luigi

Wondering what's different about this season's updated COVID vaccines? We've got you covered with 5 things to know, from the kinds of vaccines that are available to whether you can get them with your flu shot. (You can!) bit.ly/3LF00mK

@IamSizzlebutt Good afternoon, Taylor. Please DM us with a little more detail about the situation and we will see what we can do to get it resolved, or connect you with a member of our team who might be able to assist in identifying next steps or alternatives. Hope to hear from you.

@TonixPharma .@premera I am desperate, please work with @TonixPharma to add Tonmya to your covered medication list. I cannot afford $950/month for one of the only meds that has been able to help with my pain. The active ingredient is one you already cover, it's just a different delivery.

Of course right after I find a medication that finally helps with my chronic pain I lose it. Been on it 2 months and it was $0, just got a notif that the next refill will be $950. @TonixPharma please lower the price of Tonmya. People cannot afford $950/month for pain relief.

@danpulsipher Appreciate the sharp eye and the heads up, Dan. This issue has been resolved and you should be able to sign into your account now. Thanks for your patience!

@premera seems to have an issue authenticating accounts. I can just imagine copilot and ChatGPT going back and forth trying to figure out which one broke it.

@kaleidoskitten So sorry to hear you're having this experience. If you want to DM with some further detail, we would gladly connect you with a member of our team who can support you. Hope to hear from you and be well.

In July @premera stopped covering the medication I had been on for 5 years, causing my condition to progress more in 6 months than it had in over 5 years :) My condition is worse, I have to put steroids into my eyeball every day, and have to be on more dangerous medication now.

@Runningactor Hi, Kara, I'm sorry to hear your having a frustrating experience. If you want to DM with some further details, we would be happy to see how we can help to get this untangled.

Really frustrated with @premera right now, they sent me a letter requesting a medical necessity letter for my electrolysis, I sent them the medical necessity letter and they sent me another request for a medical necessity letter.

@plaguePreventer Hi, sorry to hear you're having this problem and thanks for reaching out. Can you please DM with a little further detail? That will help us get a full picture of the problem in front of a member of our team who can support. Thanks and look forward to hearing from you.

@premera UPDATE YOUR NCCI EDITS! We are having to do full appeals for every freaking Covid/flu vaccine. We are unable to bypass with a 59 modifier. cms.gov/medicare/codin… cms.gov/medicare/codin…

@radgedyann Hi, there, we're really sorry to hear you're having a negative experience. If you DM with some further detail, we will do what we can to support and find a solution. Hope to hear from you.

@premera thanks for nothing. after 4yrs stable on my arthritis med, you decide on a whim to stop coverage. oh sure it’s just pain & joint damage. no biggie, right? what’s another life ruined for profit? i’m fucked & your 4th quarter numbers look great. i wish you the pain i feel.

@mtallen13 Hi, Mari, sorry to hear you're having trouble reaching our team. Is it the customer service number on the back of your health plan ID card that you're having trouble getting picked up? Please DM with details and we will work to support you!

@premera FYI no one is working and answering your phones!

@RodeoSlim Sorry to hear this is an inconvenience for you, Alexis! I'll pass along the note, but you can also share feedback like this at premeralistens.com be well and have a great morning!

Would be REALLY cool if Premera would have customer service hours on the weekend like patients do in fact need help on weekends too not just during business hours during a work week 😑

@shanevanderhart Hi Shane - apologies for this experience. Please call the 1-800 number on the back of your ID card and our Customer Service team can help!

Dear @premera attempted to register online, but the email I'm supposed to get to verify mine still has not arrived and yes I'm checking my spam. And, no, there was not a typo.

@jeaton Good morning, @jeaton , I'm sorry to hear you're having this negative experience. Please get at us through a DM and we will connect you with a member of our customer service team who can support you in getting this issue addressed. We look forward to hearing from you.

@cvspharmacy @premera The manufacturer even offers a discount card on their web site. Except that the pharmacy can only process that as secondary insurance, and that apparently depends on the primary insurance completing the claim first. So again I am back to prior auth purgatory.

The customer service at @premera may be the worst i have ever encountered. I have been trying since June to get a prescription refilled (not even a new one!) and I am stuck in prior auth hell. Everything they tell me is misleading, erroneous, or just a flat out lie. Do better!

@AshEffenberger Hello, Ash. I'm sorry to hear you're having this negative experience. Please feel free to DM me with some further detail and I will connect you with our customer service team to see how we can support you.

@premera I have a lab panel that should have been covered by you, apparently the code was incorrect but @Optum_Support insists it’s correct and won’t change the code, suggestions on what to do? I cannot keep paying for labs that should be covered

@powertoolsrule2 Hi, I'm sorry to hear you had this negative experience with a provider. If you would like to DM our team with some further detail, we will be happy to learn more and see if there is anything we can do to improve the situation for you.

@premera This was a 20 minute initial appt. Nowhere on the new patient paperwork did it mention a cash payment option.

Got G.I. Doctor Bill. 🚨 $430 with @premera (Premera covered $20) Orig: $450 I asked, "if I pay cash how much is it?" 🚨 ANSWER: "$255 but you can't pay cash because we already ran it through your insurance, and it's UP TO THE PATIENT TO ASK BEFORE APPT" 🤢 #healthcare #scam

@JenniferJo74351 Hi, Jennifer, I'm sorry to hear you're having a negative experience with your Premera plan. If you DM me with some further detail, I will be happy to put connect you with a member of our customer service team who can support you. Thanks and look forward to hearing from you.

@premera I have already file a complaint with my state insurance commission because I am not understanding how you took my premium payments and co-pays yet say you aren't responsible for the bill. What exactly was my employer and I paying for?!!

@mschatz07 Good morning, Matt, I'm sorry to hear you're having a negative experience. If you DM us with some further detail we will connect you with a member of our team who can support.

@csharpfritz Hi, Jeff, I'm sorry to hear you're having this negative experience with your plan. Please reach out to us in a DM and we will be happy to get a little further detail and connect you with a member of our team who can help. Look forward to hearing from you.

I’m glad I learned that @premera rejected my request for a preapproval for my mid-40s colonoscopy ahead of time Now I can negotiate with my doctor because I don’t have insurance to cover the procedure

@CHRISTAYNIUM1 Hi, I'm really sorry to hear you're having trouble with your plan. If you can DM us with some detail on the ssue you're experiencing, I'll be happy to connect you with a member of our customer service team who can support you. Thanks, Ian

@Walgreens @premera why can't you guys even get a prescription going?

@ilyabu Good afternoon, Ilya, and I'm sorry to hear you're experiencing this issue. If you DM us with some further detail, we can help connect you with a membre of our customer service team who can support you. Thanks and be well.

@premera called you guys for the THIRD time trying to understand why a medicine I’ve been on for three years is no longer covered. I’ve been transferred to 3 people so far. Had to identify myself each time. Still no answer. Do better.

@jayride88742017 We're here for you, Jason! Please DM us so we can get a sense of the issue you're having and I'll be happy to connect you with someone who can help.

@premera anyone out there that could help me out? Thanks