Rahul

@AmazonHelp I have shared the details in DM

@rahul_2489 We are sorry to know you have received defective product on your order. We'd like to help you with this. Please reach out to us via DM, and we'll do our best to assist. Further, please don't include any personal or account information. -Jyothi twitter.com/messages/compo…

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@AmazonHelp why no body is interested in resolving this? Its pending for over 3 months now! @amazonIN @AmazonBusiness @AmazonHelp Seems like a complete fraud! Sending defective products and then becoming unresponsive! Making customers helpless!

@AmazonHelp This is the reply I get when I follow up on email with social media team

@AmazonBusiness I ordered Lenovo laptop and was delivered a wrong product. I have been chasing the support team but there is no resolution yet. I am losing critical business time. Kindly look into my case. Order ID: 403-8882621-4892316

@AmazonHelp I have not got any solution yet. Your templated emails have also stopped. Am I being scammed? I will have to lodge a complaint with consumer court for harassment and business loss @amazonIN @AmazonBusiness @jagograhakjago @ConsumerReports @MahaCyber1

@amazonIN Hi, my issue is not resolved yet. Emails are responded with standard replies. I have ordered a laptop worth INR 35000 and it is not useable! Do you even own care about our money!

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@AmazonHelp @amazonIN @AmazonHelp

@AmazonHelp Check the responses from your team. Only tareek pe tareek. No solution.

@AmazonHelp But they only say we are working on it from 15 days. How can a small issue take 15 days. The seller is also your own click tech

@AmazonHelp There is no update yet!

@rahul_2489 We get your concern. Kindly follow up with our Social Media email for further assistance. -Kesha

@AmazonHelp You asked to share, thats why I shared.

@rahul_2489 We'd request you to wait till the mentioned timeframe so that our team can check the details and get back to you with an update. Also, please don’t provide your order/account details as we consider them to be personal information. Our Twitter page is visible to public. -Kesha

@AmazonHelp What kind of help is this? I haven't asked to update any serial number. You guys first sent me a wrong product, I realised it is defective. On raising it with Lenovo I was told that product serial number doesnt match with invoice and hence it won't get any warranty coverage.

@rahul_2489 We understand that waiting can be tiresome. Please wait till the time-frame mentioned by our Social Media team for further update on this issue. Appreciate your understanding. -Varsha

@AmazonHelp Gave the details again, and yet again I am given a timeline, which never comes. Lets see what happens this time.

@rahul_2489 We get your concern. Please reach out to our Social Media team through the Chat link here : amzn.to/4mPMk9s for further assistance. Also, please be informed that the link mentioned will stay active for 1 hour. -Varsha

@AmazonHelp Have mentioned the order ID already, what should I send via DM?

@rahul_2489 Sorry to know that you've received an incorrect product. We'd like to help you with this. Please reach out to us via DM, and we'll do our best to assist. Further, please don't include any personal or account information. -Varsha twitter.com/messages/compo…

@ICICILombard No one reached out yet. Are these automated responses or someone would actually reach out to me.

@rahul_2489 Hi Rahul, we have informed our team and they will get in touch with you to assist you at the earliest. Your patience is appreciated.

@ICICILombard Extremely disappointing experience. After trusting the brand to have hassle-free claim experience it is really upsetting that your team is not ready to listen and decides on their own terms. Never recommending ICICI lombard to anyone!

@ICICILombard No one got back yet!

@rahul_2489 Hi Rahul, we regret the inconvenience caused. We will check this from our end and get back to you on it.

The surveyor took 2 days to visit, now saying 2 days we are on leave. Claim no MOT15927780. @ICICILombard @jagograhakjago