Rajesh Gupta

@officialepfo @mansukhmandviya @PIB_India @MIB_India @ShobhaBJP @mygovindia @PMOIndia @narendramodi Umang App, Rajesh Gupta, Mumbai

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@LinkedInhelp @LinkedInIndia awaiting your response on the message sent in DM for help

@KajariaCeramic @jagograhakjago Your toll free number is of no use. It keeps only ringing. Can you please provide me the Email id to escalate the matter to the right person.

@rcgupta Hi Rajesh, we apologies for the inconvenience. We would like you to reach us at 1800 309 309 to avail a quick response from the customer team and get your complaint resolved. Regards, Team Kajaria

@KajariaCeramic pathetic quality of tiles and no after sales service. Within 1 month of fixing 600x1200mm Tenedos Carara tiles. Complaint no. K3636 raised on 28-10-24.

@AmazonHelp @amazonIN @amazon request one call with your head delivery or operations to clear the myth of rejection. The reasons are very different on the ground. Hope so you wouldn't come up with Googly. This would definitely help you in rearranging your operations.

@rcgupta We get your disappointment. Cancellation of your order is certainly unintended. We cannot reinstate the order which is cancelled. Sometimes, packages are returned to the seller only when they are undeliverable. Few reasons are mentioned here: amzn.to/3oXPJ73 -Juhi

@amazonIN @AmazonHelp Yesterday your delivery agent had the parcel with him but he didn't handed over citing some weird reason. I am saying once again why do you take orders beyond your capacity of delivery You guys just want to fool customers #latedelivery #CustomerServiceFail

@AmazonHelp @amazonIN your team members reason is changing with every revert. First we had rejected the delivery on questioning the details reason got changed to technical snag

@rcgupta Every cancelled order is followed up by an email with the reason for cancellation. Request you to check the same. We'll ensure to work on mitigating such instances in the future. (2/2) -Akamsha

@AmazonHelp @amazonIN @amazon @jagograhakjago Another mail recd stating order was rejected. If I had to reject the order, I wouldn't have followed up with you regularly for a week. Kindly share the date and time when the order was rejected. Will check with security for the entry of delivery

@rcgupta We request you to wait till the time frame mentioned by our Social Media team and kindly follow up with our team via email for further assistance. -Akamsha

@AmazonHelp @amazonIN @amazon time frame is already over

@AmazonHelp @amazonIN @amazon @jagograhakjago Surprised to receive mail from yr social media team asking ext of another 3 days for providing update. You have such a weak software tracking system that you are not able to track the parcel which is out for delivery since 26th Oct

@rcgupta Check for an email sent from our Social Media team here: amzn.to/2nCyLLP, kindly reply to the same with your insight for further assistance. -Juhi

@AmazonHelp @amazonIN @amazon just wanted to inform that the wai time provided by social media team was 3 business days are over but delivery yet not received

@rcgupta We wouldn't be able to provide you any further insights regarding unless you wait till mentioned time period for further assistance. -Juhi

@AmazonHelp @amazonIN @amazon it looks like you all are helpless. As you do not have any control on delivery agents.

@rcgupta As you have already reported this to our Social Media team, our team is actively working on your concern to resolve at the earliest. Kindly wait till mentioned time period for further assistance. -Juhi

@AmazonHelp @amazonIN @amazon fed up with false promises from Amazon. Get parcel delivered before 10 am

@rcgupta We request you to wait as suggested by our team and we're positive your concern will be addressed accordingly. -Juhi

@AmazonHelp @amazonIN @amazon but I do not have any faith in your promises.

@rcgupta As you had raised the issue with our Social Media team, appropriate action will be taken to resolve the concern. We request you to wait as suggested by our team and we're positive your concern will be addressed accordingly. -Juhi

@AmazonHelp @amazonIN @amazon if you really value your customer then get my parcel delivered to me by 10 am tomorrow morning.

@rcgupta Could you please let us know if our Social Media team has provided any timeline to resolve the issue? -Juhi

@AmazonHelp @amazonIN they have mentioned 3 days, prior to that customer service sat on for 3 days and now social media wants 3 days. Does Amazon India has any tat and empathy towards customers needs. @amazon

@AmazonHelp @amazonIN that was yesterday. My parcel which was out for delivery since 26th Oct has not been delivered

@rcgupta Kindly confirm, have you received any mail from our Social Media team with the subject line " Your Amazon.in Social Media Inquiry " . -Juhi

@AmazonHelp @amazonIN both your social media as well as your customer service team are clueless and helpless they dont have any details or status. They dont have simple contact details of delivery agents nor any tracking details

@rcgupta Social Media team is the best team to assist at this point of time, kindly follow up with our Social Media team over email for any further assistance. -Juhi

@amazonIN for last 5days I have been only getting promises and new passcode but no delivery. Also the contact delivery contact details were not contactable. Today also I received mail with passcode but no delivery agent contact details.

@AmazonHelp Its no use. Yesterday your delivery agent had the parcel with him but he didn't handed over citing some weird reason. I am saying once again why do you take orders beyond your capacity of delivery. You guys just want to fool customers.

@rcgupta Social Media team sends an email to follow up on your concern. Please check and write back to the same for an update. -Juhi