Richard Owen

𝗧𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫 𝗶𝘀𝗻’𝘁 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝗼𝗯𝘀𝗲𝗿𝘃𝗲; 𝗶𝘁’𝘀 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝘀𝗵𝗮𝗽𝗲. AI is the catalyst. This Masterclass is your head start. Join the waitlist: customeraimasterclass.mykajabi.com/early-adopter-… #AI #CX #CustomerIntelligence

𝗔𝗜 𝗶𝘀 𝗿𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗖𝗫, 𝗯𝘂𝘁 𝗺𝗼𝘀𝘁 𝗮𝗿𝗲 𝘀𝘁𝗶𝗹𝗹 𝘄𝗮𝘁𝗰𝗵𝗶𝗻𝗴. The Customer AI Masterclass is for leaders ready to act before the wave breaks. Early access is now open. 👇 customeraimasterclass.mykajabi.com/early-adopter-… Built by the team behind NPS. #AI #CustomerExperience

@googlefi 58766000034781 is the most recent. There have been three different case numbers

@rmowen Hey there! We're so sorry to hear about the issues you're having with support, we'd love to help you out here. Please DM us your case ID number(s) from your support interactions and we can take a closer look into this. Thank you! -Abby

@googlefi stuck in technical support hell. 8 days of calls. Lost number. No resolution. Second level support tells us first level support is wrong, and vica versa. Back and forth. No end in sight.

Another great opportunity to debate the future of customer experience (and NPS) #customerexperience #nps lnkd.in/gJ7Ajms

For all the work we do on advanced NPS, it's nice to get the basics covered, correctly. zcu.io/i0Hm Here's the expert guide.

Customers just got more valuable. CX just became more important.

COVID-19 changes everything … but what does that mean for CX? We’ll report on original research with our partner @sandsiv. Register for our May, 7 webinar. mautic.thumbs.top/FKND3

In these unprecedented times, the key to success lies in how engagement is organized. Is your organization aligned for success? #futureofnps #covid19UK #ex #employees #CX #CustomerExperience #nps #EmployeeExperience ocxcognition.justsharedthis.info/cuuFX

Extreme circumstances demand visionary CX #strategy . Get practical guidance for leading #CX during the pandemic. Watch, listen or read our no-nonsense guide. #thefutureofnps #nps #data #covid19 #customer #CustomerExperience #CustomerService ocxcognition.createdacard.me/9LUrT1E

Too much effort, not enough financial value – that’s 95% of #CX programs in a nutshell. Reject yesterday’s solutions. This is the future of #NPS. #CustomerService #customersatisfaction #customer #CustomerExperience ocxcognition.justsharedthis.info/1Y2vg

Thoughts from the plane: #nps #netpromoterscore #cx linkedin.com/pulse/what-we-…

Bad #CX data undermines confidence. Fixing this foundational problem is a must for delivering financial value. See the future of NPS. #thefutureofnps #data #DataAnalytics #BigDataAnalytics #DataScience #BigData ocxcognition.just-shared.top/lEZeH

Is your #CX strategy living in splendid isolation? Make putting your #strategy in context your top priority if you’re serious about success. Learn more here: bit.ly/2PXLZnu #thefutureofnps #nps #netpromoterscore ocxcognition.createdacard.me/aJGFKLY

NPS is dead. Long live NPS! We’ve turned traditional CX thinking upside down to get you on the right track. See the future of NPS. #thefutureofnps #nps #netpromoterscore #cx #customerexperience ocxcognition.createdacard.me/lNITUF

@OCXCognition Big day , new ideas and an opportunity to get real results from #CX and #NPS

CX Lessons from the UK elections (yes, actually) linkedin.com/pulse/cx-lesso…

Worth taking a look at a new #businessbook @thecustcatalyst out today! Please RT/share #CustomerCatalyst #Cchange #CustomerEconomy #BookLaunch @WileyBusiness thecustomercatalyst.com

Check out my latest article: Net Promoter Score in the Wall Street Journal: back to the battle of the metrics? linkedin.com/pulse/net-prom… via @LinkedIn

Net Promoter Score : Past, Present and … Africa! linkedin.com/pulse/net-prom…