Don Mckenzie retweetledi
Don Mckenzie
6.9K posts

Don Mckenzie
@rokerman57
A sunderland supporter who lives in cornwall but still gets to some home games, massive interest in food and drink
Katılım Ağustos 2014
1.4K Takip Edilen1.1K Takipçiler

@j57773337 @MartinSLewis Very good from head office, local branch were awful that’s part of why I got compensation £60 into the account straight away after I said I wanted to make an official complaint
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@rokerman57 @MartinSLewis I’m on hold for compensation currently, were they good? I’m so frustrated with the pathetic apology they’ve given claiming it was an update not a huge data breach
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Lloyd's, Halifax and bank of Scotland "seeing others transactions in my app" news here... moneysavingexpert.com/news/2026/03/l… we'll update the story through the day as we learn more.
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@ianmcinally1 @HalifaxBank I didn’t as I wasn’t comfortable taking screenshots of some strangers bank accounts
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Hello @HalifaxBank can you let me know why when I logged into my app this morning, I was able to see someone else’s acc and transactions inc their child benefit payments etc?
I did try to call you but couldn’t get through hence the X post
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@nadams @HalifaxBank I’ve been in to the branch, they knew nothing about it, they put me onto head office I’ve put an official complaint in and have received £60 compensation, due to this and how I was treated in the branch
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@MartinSLewis Halifax account showing payments in and out, went in again and it was just my account (glad I took pictures of other transactions) went into H/B they knew nothing about it!! head office explained the issue eventually after I put an official complaint in got £60 compensation
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Do you use the Lloyds, Bank of Scotland or Halifax apps? People have been messsaging me this morning of being shown other peoples transactions. I want to see how widespread this is. Has it happened to you. If so
a) What are you seeing? Which app.
b) If it is someone elses transactions does it give any of their details too (name, account number etc)?
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Don Mckenzie retweetledi

@SundayBrunchC4 Malton is where your mate James Martin is from! It’s also where lots of children from the north east was evacuated to
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@RailUKForums @GWRHelp I tried ti book with GWR but it was £100 more than the tickets I booked on train line the same day, same trains same journey!
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Misleading advertising by @GWRHelp
railforums.co.uk/threads/gwr-em…
If only there was an effective Rail Ombudsman, Passenger Watchdog or Regulator, to do anything about rouge train companies....
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@GWRHelp some excellent customer service from your train manager Dawn on the 13.03 from Paddington to Plymouth
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Don Mckenzie retweetledi
Don Mckenzie retweetledi

@dobbies poor service at your st ives branch this afternoon we went in at 4.10 for cake and coffee, my wife is a member and it’s her birthday month by 4.20 we were being told we shut at 4.30!! Even though a big sign outside the cafe says open till 5! Bin on the food counter!!!
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@GWRHelp @ConradWiacek What about when you decide not to stop at a planned station! and the next station is 8 miles away and a £20 taxi ride???
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@ConradWiacek Thanks for your reply. I can confirm that we are now able to advise we will refund taxi fares where we have been unable to provide a train or bus service and the customer had already started their journey. Jo
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Absolutely staggering response from @GWRHelp despite having to, by law, complete the journey.
What a country.
GWR@GWRHelp
Hi there, thank you for your message. There are unfortunately no road transport services covering this route tonight I apologise. There is the option of getting a taxi and then submitting a claim to claim this back as a refund, however we cannot guarantee that this will be accepted. I am so sorry for the inconvenience - Emma
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@HarryMCraig @GWRHelp @Tyw77 Last week the train was running late, so decided to not stop at some stops ie Camborne which is where my wife, daughter, granddaughter was due to get off, only response was train was 30-60 mins late so offered £9 refund from a £72 return fare I’m in the process of appealing
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Don Mckenzie retweetledi
Don Mckenzie retweetledi
Don Mckenzie retweetledi

What a volley! 💥
Enzo Le Fée with a stunner to give Sunderland the lead against Everton!
📺 Watch live on @discoveryplusUK
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@GWRHelp Sorry but This does not answer the question the train did not arrive at the station as booked!! Stops were cancelled, last night you said I would get a full refund, but how do I do that as your refund form only gives minutes late, do I just put 120 min?
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Hello again. Of course. A refund can be requested via our online form at refunds.gwr.com. Please make sure to fill in all the boxes on the form and attach a picture of your tickets cut in half with scissors. If you have eTickets or have not collected your paper tickets yet, please upload a screenshot of your booking confirmation email instead. - Matt
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@GWRHelp you app is now showing 15.15 (now 15.52) from Plymouth is now cancelled at Redruth and Camborne but still stopping at st erth is this correct as I need to meet someone if the train!
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@GWRHelp Can you please respond to my question about how we do this as I say your delay compensation form, only gives times late not reach the destination!!
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I'm sorry about the issues once again. If you do not reach the destination at all a full refund would be due. A refund can be requested via our online form at refunds.gwr.com. Please make sure to fill in all the boxes on the form and attach a picture of your tickets cut in half with scissors. If you have eTickets or have not collected your paper tickets yet, please upload a screenshot of your booking confirmation email instead. - Matt
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