Andy Ruff

@CurbFixedOps @GuyDealership I think you're gonna see some things you like very soon! But feel free to hit me up if there's more you want. Reporting is something we're working on right now to make much smoother.

@ruff @GuyDealership Start with having same day reporting of missed and overall call volume in real time. We shouldn't have to wait until next day.

Missed calls are costing dealerships major service revenue: According to AI platform Numa — dealerships miss an average of 158 – 216 service calls per month. And with each repair order generating $450 (NADA average) — Some dealers are potentially losing out on over $1M a year in untapped revenue: But missed calls don’t just hurt profits — they also damage customer experience and drive potential repeat business elsewhere. Which is why AI is plugging the gaps more and more. In fact —  on average, 16,500 calls are answered by AI every year at the dealership — Bottom line: AI is becoming the go-to tool for car dealers who want to compete (and win) in the market. Read today’s top automotive stories, presented by @TRSTaxMax : carguymedia.com/3Btr9qX (Data source: Numa)

@CurbFixedOps @GuyDealership Hey, Andy on the Numa team... happy to help and hear how it could be improved.

@GuyDealership Numa reporting is 🚮

@doublefeh @IKEAUSA Also tough when your wife is 2 weeks from a baby being born and you gotta get things done ;)

@doublefeh @IKEAUSA Ha! Well, when I spend a lot of time building software that helps businesses provide great customer service, I get really annoyed by places that could clearly do better ;)

@IKEAUSA what kind of service involves filling out email forms that don't work or 800 numbers that "too busy" and ask you to call back over and over? We PAID for delivery that was missing parts. At a minimum, you should text me when support is available.

This wonderful message has been on my screen for over 30 minutes.

@IKEAUSA it's a downright hostile way to treat customers. We're busy and spending our weekends dealing with your crappy customer service that we PAID for.

Hey e-mail nerds! I just onboarded with @SuperhumanCo and it does a lot of the ideas I really hoped we'd get to someday with Outlook for Mac! It's really cool to see a team really being productive with e-mail!

@meck @jaharmi @nadyne @RickSchaut @ericwilfrid Ha! I still have a good old entourage jacket that I pull out from time to time. Amazing how many people recognize it!

I realized that my #Office2008 jacket is ten years old. It has outlasted the software. Simultaneously feels like it was yesterday and from an era long, long ago. h/t @ruff @nadyne emmag @RickSchaut @ericwilfrid etc. etc. etc.

Running out of the house at 1:30 pm in loafers, sweatpants, torn sweater and crazy no shower hair. Cynthia says pothead or new dad?

Happy New Year!

@JetBlue why does the inflight siriusxm channels skip hip-hop (@Shade45)? Clearly some of us prefer it... musicbusinessworldwide.com/rock-music-twi…

My thoughts on Workplace on @ProductHunt #comment-301711" target="_blank" rel="nofollow noopener">producthunt.com/tech/workplace…

To Marla Zamora the woman that had such a big heart and lived such a full of life attitude. Always, was there... fb.me/6cORCh1BX

Original (consumed), ginseng, foie gras, black truffle, cheesy, crab roe, garlic, Szechuan ift.tt/1PvWTcv

Off the flying tube! ift.tt/1WihdA0

And it begins! ift.tt/1SKAdt6

Rainy day reprise ift.tt/1QgeSFT