Ryan Buell
672 posts
Ryan Buell
@ryanbuell
Professor at @HarvardHBS. Studies the operations behind our interactions with service organizations.
Boston, Massachusetts Katılım Mart 2009
611 Takip Edilen2.3K Takipçiler
What a wonderful evening. Thank you so much for hosting us!
Harvard Business School@HarvardHBS
In July, Harvard Center Shanghai hosted a dinner discussion with @ryanbuell and @eascarza. Buell and Ascarza shared their experiences, insights, discussed their courses and research, and offered advice to admitted students on how to enhance their HBS journey. #HBSGlobal
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@dr_abela @HoytMandy Thank you! And here’s the most-comprehensive review of what we know so far: hbr.org/2019/03/operat…
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Check out the animated cover of my new book (coauthored with Jessica Lasky-Fink)
Preorder WRITING FOR BUSY READERS now: writingforbusyreaders.com (@writingforbusy)
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@alexoimas @dggoldst And Diet Coke has more caffeine per fluid ounce.
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Our office has Coke Zero and Diet Coke. They both have zero calories and aspartame. Is there a difference?
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The term ‘lifetime value’ is about the spend you can get FROM the customer. It’s a financial term that’s not customer-centric. Focus first on lifetime impact TO the customer and watch what happens to your traditional LTV metric.
cc: @dhmeyer @wguidara @ryanbuell @KatColeATL
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That’s a wrap on BOMSI ‘23, the Behavioral Operations Management Summer Institute for doctoral students at @HarvardHBS. Steve Leider and Jordan Tong are the best co-conspirators imaginable, and the future of our field is bright! @INFORMS @PomsSociety #bom
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👇👇👇
Journals should differentiate themselves based on content, not formatting.
Different formatting requirements just widen the already huge gap between the haves (researchers with funding & support) and the have nots.
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Soooo proud of you Tami! You’re so badass. @tami_kim_ poetsandquants.com/2023/06/05/202…
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.@aisharahim30, it was a joy to work with you and your colleagues. Thanks to @HarvardMacy for bringing us together — my first time teaching at @HarvardMed.
Aisha Rahim MD@aisharahim30
Great session with @ryanbuell diving into exploratory phase of design thinking @harvardmacy #HMI #HMILeaders
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@paulgreenjunior Death spiral! @Twitter spent years verifying accounts. Good or bad, the blue checkmark was an asset the company had. Now, that asset is gone, and the 400K people who were paying $8/mo to look like they had verified accounts are now just visibly paying for Twitter. Who wants that?
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A lot of people today who don’t have a blue check mark and don’t want one, but want me to know that they used to have one…even though now it would be terrible to have one. What in the world is happening?!?
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Fixable is a masterclass in how to empathetically diagnose the root causes of workplace problems and how to systematically and collaboratively solve them. The role modeling by @annemorriss and @FrancesFrei is spectacular.
Anne Morriss@annemorriss
WE ARE LIVE, @FrancesFrei podcasts.apple.com/us/podcast/fix…
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