Sam Littlefair 🦋 @littlefair.ca

🦋 /littlefair.ca

@webmaster @Una I want a proper magic link protocol like this: github.com/WICG/email-ver…

@Una Sign in is still awful. Passkeys help a little, but introduces even worse UX issues

What are your biggest complaints about using the web right now?

cc My MP @HfxShan @CBCNS #BellLetsTalk

Anyway I've submitted a formal complain with Bell and also with the CCTS. All jokes aside, being an executor is a massive mental and emotional burden and our government should regulate the treatment of mourners and executors, to, for example, prohibit upselling and harassment.

I just got yet another phone call from the collections department at @bell threatening to disconnect my service. I told them (for the 3rd time) that they haven't received payment yet because the account belonged to my mom who died in April. I took over the account a week ago.

@willisalsoyoung @ZohoInvoice Let's just hope I never need any of that information 🥲

I've been using @ZohoInvoice for five years. Happy to learn that they just deleted my account and all of my invoice history because I hadn't logged in in six months. 🙂

@danituits2 @ZohoInvoice They have a paid tier and enterprise products. The free tier is pretty simple, but it's good for occasional freelance work — unless they decide to delete your account 😅

@samlfair @ZohoInvoice Sorry about that. I didn’t know this service, is it really free? That’s weird, how do they make money?

I'm guessing that links still don't get visiblity on Twitter, but just in case I wrote down my thoughts on NYT's article about organized crime in the #NovaScotia lobster fishery. TL;DR, I don't think Indigenous people are driving whites to do crime. littlefair.ca/posts/indigeno…

Isn't it enough to just say "white people are running a criminal operation that does arson and drive-by shootings" without calling into question Indigenous treaty rights?

This article about white organized criminals causing mayhem in white lobster-fishing communities spends 1100 words discussing "thorny questions about Indigenous rights," which — it seems obvious — misses the point. @LaVjosa nytimes.com/2025/02/02/wor…

No joke, I might have slept on this and woken up today to decide that, actually, who cares, I should go ahead and open a @PCFinancial account, only to get another infuriating message from the @PCFinancial team. What's the point of offering customer service if it's this dismal?

🤣 wowowow I love that @pcfinancial's attempt at damage control is just to offer a different version of "do you have any other questions?" "I'd like to review your experience." "Okay." "How can I assist you?" This is not customer support. It's customer deterrance.

... to access essential information, like financial security and government programs. Increasingly, when someone finally answers the phone, they have no helpful information and aggressively push the caller back to the website.

This reinforces my feeling that phone support (and customer support in general) is deteriorating rapidly, and affirms my genuine belief that telephone support should be a regulated industry. Canadians probably spend hundreds of millions of hours per year waiting on hold...

This is the first time I've ever called a support line interested in purchasing a product only to be actively dissuaded by the support rep. I'm definitely going to look at my local credit union tomorrow.

When he finally came back, I asked a few more questions, none of which he could answer. After every non-answer, a perfunctory "Do you have any other questions." Finally, exhasperated, I gave up. "You haven't actually answered a single question I've asked."

I just had my worst-ever phone support experience. I called @PCFinancial because I wanted to open an account and get a credit card, and I had some basic questions. After 45 minutes on hold, I get through to a human.