
Sandy Kory
5.8K posts

Sandy Kory
@sandykory
HorizonVC -pre-seed/seed software investing -backing technical founders w/300k-1m checks Substack: https://t.co/Ur7sPw4Xx0




Great news: @anthropic is leasing an entire 16-story building at 330 Hudson St. The company is doubling its workforce here to 1,000+ employees. NYC is rapidly emerging as one of the world's most important AI hubs. An important source of growth for our city in an otherwise challenging economy.











Pylon's long-term competitor isn't Zendesk. It's Anthropic and OpenAI. Here's why... All companies will go through these phases: 𝟭: 𝗧𝗲𝗮𝗺𝘀 𝗮𝗱𝗼𝗽𝘁 𝗔𝗜. They get access to Claude/Codex and start building skills and using it for everyday work. 𝟮: 𝗘𝘅𝗲𝗰𝘀 𝗿𝗲𝗮𝗹𝗶𝘇𝗲 𝗔𝗜 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗶𝘀 𝗲𝘅𝗽𝗲𝗻𝘀𝗶𝘃𝗲. As an example, our support team was spending $1.5k/person/month on custom Claude skills we had developed to help them triage, investigate, etc. 𝟯: 𝗖𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝘁𝗼𝗸𝗲𝗻 𝗯𝘂𝗱𝗴𝗲𝘁𝘀. For example a support team might be given that $1.5k/person/month as a budget for Claude/Codex use. Across 10 people that's $180k/yr. 𝟰: 𝗣𝘆𝗹𝗼𝗻 𝗿𝗲𝗹𝗲𝗮𝘀𝗲𝘀 𝗔𝗜 𝘁𝗵𝗮𝘁 𝗰𝗼𝗺𝗽𝗲𝘁𝗲𝘀 𝘄𝗶𝘁𝗵 𝗔𝗻𝘁𝗵𝗿𝗼𝗽𝗶𝗰 / 𝗢𝗽𝗲𝗻𝗔𝗜 𝗳𝗼𝗿 𝘁𝗵𝗮𝘁 𝘁𝗼𝗸𝗲𝗻 𝗯𝘂𝗱𝗴𝗲𝘁. Once the $180k token budget is there, Pylon will compete for it. $180k/yr is ~10x what that same support team might be paying for their ticketing system. The SaaS/Zendesk layer is tiny in comparison. We're releasing this agentic customer support product on July 15th. -- Notes -- - The token budget concept dramatically changes the market size for software companies that compete for it. Anthropic / OpenAI are paving the way for new use cases, but those implementations (currently via skills) will be unoptimized and expensive variants of products waiting to be developed. - Purpose built software (e.g. Pylon for customer support) will be able to build those same use cases and have them be faster / cheaper / better. - This idea applies broadly to B2B software companies.









Raven Resonance CEO @tomthecarrot explains the 3 beachhead use cases that will allow AR devices to actually scale: "The first is micro interactions. This is something where you're in and out of the display within 5 to 10 seconds. Examples are next navigation direction, phone notifications, changing music, or cooking instructions." "Second is reference material. This is where you can AirPlay your phone screen or pin up relevant information. If you're working on something with your hands, you want something that is hands-free that's going to give you that information. Ideally you can ask an LLM or an AI to help you with that task." "Third is spatial experiences, which is what we've seen from Specs. There's a lot of spatial work that we want to do in the future as well. But I think right now, you want to build toward what is the iPod of AR before you build the iPhone."


