Simon Schwendner

@KonnerMarlene @FlySWISS Hi Marlene, Where was this taken? When you went, were you able to recover your bag?

@ThomasCookCares @piavela_ When will the luggage for US residents be delivered? Give us a straight answer! If you don't have it call goddamn Swissport and light a fire under their asses so they get on the task. @ThomasCookCares conducts despicable business and you should be ashamed.

@ThomasCookCares @piavela_ Are you crazy?! THE LUGGAGE CANNOT GO BACK TO THE UK. SOME OF US LIVE IN THE USA YOU IDIOTS!

@ThomasCookCares Do not fly with this airline. We were left stranded at the arriving airport for 8 HOURS due to @ThomasCookUK's incompetence. 1 week later and still no luggage has been delivered and no word about whereabouts. If you want a pleasant vacation do not fly with @ThomasCookCares

@Jackgoodwin96 @ThomasCookCares Yes, bad weather can be used as an explanation for a 1 day delay. not 1 week delay. there is already almost no snow outside anymore.

@swissport @ThomasCookCares Day 6 and no luggage delivered from Jan 5 MAN-JFK MT2852. Where is it? Is it lost? Is it time to sue you guys for misconduct (parking plane at wrong terminal, keeping us there for 7 hours until you agreed to accept bags as missing, ...)?

@G_A_Ward @swissport @ThomasCookUK Did they reach out to you beforehand? They have not called me...

@ThomasCookCares @JFKairport also have a lot to answer for! They blame Thomas Cook and Thomas Cook blame the airport! I will be going to the media because of the shambles of an airport! Everyone is stuck and we all need help!

Stop blaming the weather for your poor treatment of passengers atJFK to avoid responsibility. Other airlines have managed.Stand up, apologise and compensate all your customers for the hell they have been through. Bullshit excuses are wearing thin.#ThomasCookAirlines #thomascook

@ThomasCookCares I CANNOT track anything there because Swissport did not provide any reference numbers. You cannot imagine the chaos on Friday. And your "partner" Swissport clearly did not do their jobs

@ThomasCookCares @FlumpWangle WHERE IS THE GODDAMN LUGGAGE?!

@FlumpWangle @ThomasCookCares @ThomasCookCares @swissport Still no word from Swissport or Thomas Cook. YOU ARE RESPONISIBLE! There is medicine in my bag that I need. It was 2 days of snow and not 2 weeks. How can you be so incompetent. You cannot expect people to go to JFK without reimbursing the trips!!!!!!

@ThomasCookCares I called repeatedly but @ThomasCookCares clearly DOES NOT CARE! I arrived on Friday at JFK! WHERE IS MY LUGGAGE NOW?

@ThomasCookCares Swissport at JFK (Friday arrival) still has not delivered the luggage. This is an absolute disgrace. How much longer do we have to wait? Why is nobody responsible!?!?!?!

#swissport @swissport Appalling lack of competence. Landed at JFK on Friday with @ThomasCookUK. First we were on the tarmac for 2 1/2 hours and then waited 6 hours for luggage. We repeatedly asked for information on the whereabouts and none were provided. Day 5 and still nothing

@G_A_Ward @Thomas_Cooke Same here! No luggage still!