sheryl kingstone

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sheryl kingstone

sheryl kingstone

@skingstone

Tired mom and wife, Avid photographer, Customer Experience Advocate @451research, digital technology addict. Tweets and opinions are my own.

Toronto, Ontario Katılım Ağustos 2008
847 Takip Edilen1.7K Takipçiler
sheryl kingstone
sheryl kingstone@skingstone·
And you are screwing over @Rogers business customers with over charging. I’m trying to stay with the company but you make it very frustrating
sheryl kingstone@skingstone

Hey @RogersHelps I can’t believe you charge a $50 fee per line to change from a business account to a consumer account. There are no contracts. How unprofessional and poor customer service after being online and getting disconnected. You are unbelievable.

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sheryl kingstone
sheryl kingstone@skingstone·
Hey @RogersHelps I can’t believe you charge a $50 fee per line to change from a business account to a consumer account. There are no contracts. How unprofessional and poor customer service after being online and getting disconnected. You are unbelievable.
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Nick Patience
Nick Patience@nickpatience·
The start of my little European odyssey
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Air Passenger Rights
Air Passenger Rights@AirPassRightsCA·
MISINFORMATION ALERT: The information on @WestJet 's "Submit a request for reimbursement" is inaccurate about our rights. WestJet cannot cap our hotel costs or meal reimbursements in the way shown, and it is liable for roaming charges, missed prepaid activities, and lost wages.
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sheryl kingstone
sheryl kingstone@skingstone·
Example for CLAIRE-GBT at #InformaticaWorld is marketing use case guiding marketer with LLM's, data management foundation for data discovery, data quality and data exploration with simple prompts across data sets @Informatica . Top use case for marketers is campaign optimization
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sheryl kingstone
sheryl kingstone@skingstone·
#InformaticaWorld Key theme: AI demand has accelerated. If you don’t keep up, you will be left behind. Leaders want to use AI, but the data isn't ready leading to increased risks. Data management is foundational to #GenAI. CX Data Drivers will create competitive differentiation.
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sheryl kingstone
sheryl kingstone@skingstone·
It is all about bringing together #Data and #AI at the keynote for @Informatica - Using data strategically for next-best action, improved customer service using data, AI and conversational interfaces. The data is the foundation that is fragmented, siloed and not trusted.
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sheryl kingstone@skingstone·
I am expecting to hear a lot about #AI and #Cloud at #InformaticaWorld - Not surprisingly, our data shows that AI outpaced cloud and IoT for the first time in 5 years as most disruptive technologies businesses are investing in for the next two years. @Informatica #CLAIREGPT
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Air Passenger Rights
Air Passenger Rights@AirPassRightsCA·
Canadian Transportation Agency says on April 30, 2024 it will publish some basic information about decisions on passenger compensation.
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sheryl kingstone
sheryl kingstone@skingstone·
AI Agents and Co-pilot announced @Zendesk. Continued digital disruption is shifting customer perceptions of the ideal experience. Automation and Insight needed to scale customer service to meet business goals of retention and revenue growth. #AI #ZendeskRelate2024 @zendesk
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sheryl kingstone@skingstone·
External pressures on businesses have produced a pattern of caution mixed with optimism. Businesses are still spending on low hanging fruit to compete in the experience economy. Top #AI and #ML strategy is Customer Service and Support. #AI #ZendeskRelate2024 @zendesk #DX
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sheryl kingstone@skingstone·
With the power of AI built for humans- it is about helping customer service and support using automation, service and guidance. AI and insight can help ensure customer service reps have the right proactive guidance #AI #ZendeskRelate2024 @Zendesk CEO @TomDaytonFlyers
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sheryl kingstone
sheryl kingstone@skingstone·
AI will change the face of customer experiences. Maturity matters as businesses focus on digital engagement, conversational AI. "Faster, smarter and Better CX. There's going to be a huge evolution over the next five years." #AI #ZendeskRelate2024 @Zendesk CEO @TomDaytonFlyers
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sheryl kingstone@skingstone·
Since emotion is the currency of experience, customer service and contact center departments will invest in new tools that harness the power of understanding intent to turn emotion into brand loyalty. #AI #ZendeskRelate2024 @zendesk the future of CX
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sheryl kingstone@skingstone·
Businesses must gather real-time customer data to meet customer requirements. Quantifying #CX across the buying journey reveals that points of friction and revenue represents at least a $250bn opportunity over a six-month period @SPGMarketIntel #adobesummit
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Keşfet

@Rogers @RogersHelps @nickpatience @AirPassRightsCA @WestJet @Informatica @RoyalCaribbean @Zendesk