sarah ripmaster

It’s crazy that our 10y boys basketball team and their amazing families were legitimately afraid to go back to our @Hyatt hotel in Fort Wayne tonight because of the managers that work there and how threatened the kids and adults felt. No one will choose this Hyatt again.

@Hyatt we are in Fort Wayne, IN for a kids basketball tournament and the way our boys and the parents have been treated by the Hyatt Place staff is unsafe and unacceptable. Filed a complaint already but you should be ashamed to have that property in your portfolio.

@AmericanAir Being CK for years, I have never felt more special as I did boarding my flight tonight from DCA to ORD. John, the CK representative, was amazing. Thank you.

Our @AmericanAir flight attendant just walked back and brought my 9 year old son a can of Doritos, just because. We didn’t ask. It’s the little things. Customer service matters.

@AmericanAir I joined you in DMs and had no response. Please help, this is insane.

@sripmaster We're very sorry. Join us in DMs for a closer look at things.

@AmericanAir sitting in first, delayed over five hours so far and now back to gate for additional fuel and not even offered water. Shameful. #timetocheckoutUnited @united

@AmericanAir What do you propose to do to make up for this? Still sitting here, 7 hours later. My kids will now miss their Christmas present at Disney tomorrow. I’m so disappointed. I’ve never experienced anything like this in all my years of travel.

@sripmaster We understand your frustration, please accept our sincere apology for the extensive delay. Good communication is key, we agree. As a ConciergeKey, we appreciate your loyalty and any feedback you share with us.

@AmericanAir I am #conciergekey and super loyal. I have never experienced such ineptitude in all my travels with you. 5.5 hour delay, now back at gate for fuel, not even offered water. Terrible communication. Do better.

@tuckernuck do you actually have customer service agents? I’ve now been on hold for 38 minutes to speak to someone. Terrible customer experience and I am/was such a huge fan of the brand.

@anaivanovic ❤️

Postcard from Switzerland 🇨🇭🫶🏼 #tb

@AmericanAir I am concierge key and #unitedairlines is offering me a more attractive program than you are and it seems you don’t care at all. Take care of your top customers. Please.

@AmericanAir And now with 400k miles/dollars you are ending the program for me.

@sripmaster It warms our heart to hear you're enjoying all the benefits that comes with being a Concieregekey status member! We hope you continue enjoying this program and it's benefits for many years to come.

@AmericanAir your concierge key program is the dream! Well done!!!!

@AmericanAir Be careful @united is conquesting your #conciergekey customers. You really should care more about your best, most loyal customers.

@AmericanAir The service at this level is unparalleled.

@JetBlue336 I have never been less impressed with an airline and customer service. It’s terrible. You should be ashamed of your business.

@JetBlue336 Just did @JetBlue hope to hear from someone soon

@JetBlue @JetBlue do you think three hours on hold without speaking to someone is reasonable?

@JetBlue For three hours?!?!