Stuart Chaney

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Stuart Chaney

Stuart Chaney

@stuartchaney

Founder/CEO @RivoCommerce. Powering retention programs for DTC brands like @HexClad, @kitsch, & @ridgewallet. Bootstrapping to $25M+ ARR in ecom SaaS

Rivo + HexClad case study 👉 Katılım Ocak 2023
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Stuart Chaney
Stuart Chaney@stuartchaney·
Rivo <> Chubbies
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Karri
Karri@karri_tweets·
i'm going to give some free saas advice here with analytics the data pipeline/sync/getting the numbers to be correct is not trivial. rest is just fancy js charts on top of a db dealing with all the edge cases with the usual data sources takes 6 months to a year. getting it to 98% is relatively easy, but fixing the rest of it takes another year and then you're already hitting scaling issues with your first enterprise customer with million+ orders asking their metrics to not have one day lag while hundreds of🥦 hair dropshipper demons keep pinging you for that one order or metric not matching with shopify/fb/whatever other integrations you offer, as the whole brainrot generation has the same attention span as my 4 year old - they are simply incapable of waiting for a minute for the latest order to show up in the dashboard most established providers are for sure overcharging but you will make a lot more $$$ by just focusing on agency work rather than shipping mediocre saas when no one is even acquiring analytics apps anymore, with klaviyo trading at sub 3x ARR. the market is already saturated and dozens of analytics apps are being launched every month good luck with the path you've chosen, i hope this rant saves someone else at least from the honeypot idea of building your own analytics app only because TW overcharges
Collin Slattery@CJSlattery

I’m getting some pushback from software guys, telling me I am undervaluing the full feature set of pieces of software. Let me say that the full feature set used to its maximum potential is a useless metric. If 70% of your customers use 10% of your software’s capabilities, an AI replacement only needs to replace that bottom 10%, likely the most simple 10%, for it to cut your revenue by 70%. Almost nobody uses your product fully. And the more complex the product the smaller the percentage of users who take full advantage. I don’t need to replace everything triplewhale does to take a massive bite out of it. I just need to replace the 5 things that 50% of the user base uses it for. Now this is something SaaS can work to prevent by more aggressively getting customers to use more of the tool. But the fact remains, the actual value derived from average users is far below the theoretical maximum.

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Stuart Chaney
Stuart Chaney@stuartchaney·
almost a month into using pi.dev - still the most predictable output - claude code unusable - codex struggling the biggest lever for running agentic engineering at scale is predictability.
Stuart Chaney@stuartchaney

made the switch to pi this week the predictability of the output has been incredible so far it’s extremely hard to scale agentic engineering at a real company without owning the system end to end Great intro video for anyone interested

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Jacob Posel
Jacob Posel@jacob_posel·
Introducing HQ: the AI operating system for your company. HQ lets your team share knowledge, skills, workflows and API access across the organization, so everyone works from the same foundation. Team AI is still messy, and hard. Individuals work in silos. There is no consistent knowledge base. Teams end up with 10 versions of the same skill, all performing at different levels. One person becomes 10x more effective, while everyone else is left trying to catch up. HQ makes this simple. Built on top of Codex and Claude Code, HQ sits directly inside your existing workflow. It helps manage your company's context layer, share skills, standardize workflows and control access, so people only see what they need to see. We built HQ internally to solve a real problem. We use it every day. It has been incredible for enabling our power users, but just as importantly, it has helped the least technical members of our team become incredibly effective AI users. HQ turns one person's breakthrough into everyone's baseline. It is a powerful, elegant tool, and we are incredibly excited to share it with the public. Book a demo below.
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Stuart Chaney
Stuart Chaney@stuartchaney·
@couuor overrides some commonly used tools on your machine to compress the output (and strip the noise out) before it hits the context window.
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Connor MacDonald
Connor MacDonald@couuor·
Claude's billing + usage limits are extremely unintuitive, so I dug in over the weekend to find ways to reduce costs: First, the cost I was accruing was on top of standard seat usage that I had on our team plan. (1) Since we're on the team plan there's no Max option, but they have a 'Premium' seat which is similar to Max and 6.25x the usage limit (2) Usage is allotted in 5 hour windows, so I began scheduling more tasks to utilize tokens in non-work hours. (3) I had Claude rewrite some of my most used Skills so that it delegates tasks to subagents using more affordable models (4) I updated claude.md in my main projects to be more concise, using a mix of Karpathy's 4 Rules and that Caveman approach that went viral a couple weeks ago. I still hit overages over the weekend but was <$15 vs the $100+ I had spent on Friday alone and what sparked the initial question.
Connor MacDonald@couuor

I’m not developing software with Claude, but use it heavily for notes, strategy docs, etc—all the knowledge work I do. What is a reasonable month of token costs? How much are different members of your team spending? I spent ~$200 in April. Looking for more reference points.

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Cody Wittick
Cody Wittick@Cody_Wittick·
Best book on management?
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Oisin
Oisin@OisinO·
My company, Recharge, just acquired Skio for $105m. This is the largest private acquisition in the space ever. Just 5 years ago I got a crazy phone call that nearly killed us... Here’s the story I've never told anyone before:
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Stuart Chaney
Stuart Chaney@stuartchaney·
I fixed a lot of context window bloat with this prompt. Less tokens = better output Paste this into codex/claude code/pi "LLMs get dumb after 150K tokens Your goal is to analyze the contents of my initial context window and provide actionable steps to reduce the initial context without sacrificing quality. Focus on low effort high impact changes. Quality over quantity"
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Stuart Chaney
Stuart Chaney@stuartchaney·
ideal example of where agentic coding shines feature: adding sparkline charts (like Shopify) non-trivial update that would have taken a least a full day - now gets shipped to prod in under 45 mins. builds svg components based on the timeseries data note: every codebase update must pass all of our guardrails/tests before it gets manually reviewed by a human.
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Aaron Levie
Aaron Levie@levie·
Agentic coding is a huge boon for software developers that want to get far more done, great for IT people to build vastly more custom systems internally, great for domain experts that want to automate workflows or wire systems together, and absolutely fantastic for anyone curious to learn how to start coding. What it’s less great for is casually building complex software that you have to maintain on an ongoing basis and take on all the risk for. Upgrades, maintenance, keeping up to date with latest security issues, and so on, are taxes most knowledge workers aren’t familiar with or prepared for. Net net: we’re going to get 100X more software and vastly more software developers in the future. But that’s different from *everyone* rolling their own.
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Stuart Chaney
Stuart Chaney@stuartchaney·
@29nextdevin it’s very very good at following direction, much like 5.4 - but just hasn’t clicked with my codebase yet. Working through it though
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Devin Keer
Devin Keer@29nextdevin·
@stuartchaney How do you feel about codex? GPT 5.5 seems to have that intuitive vibe back
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Stuart Chaney
Stuart Chaney@stuartchaney·
April will be the lowest month for code commits in over a year strong correlation with the opus fall off currently rebuilding systems as the models evolve and change - healthy to always assume its a skill issue. Nov - March: Kill the guardrails / complex workflows. The models just figure it out. April: Bring back the guardrails. The models take things very literally now. onwards
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Stuart Chaney
Stuart Chaney@stuartchaney·
@jacob_posel gpt-5.5 medium opus-4.7 also works much better than inside of claude code - but will use gpt with my sub instead.
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Stuart Chaney
Stuart Chaney@stuartchaney·
made the switch to pi this week the predictability of the output has been incredible so far it’s extremely hard to scale agentic engineering at a real company without owning the system end to end Great intro video for anyone interested
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