TekSavvy Assistance

@ThatCheekieChef I do apologize for the delay! We hopefully will get that line fixed up shortly and get you back online! -LR

@TekSavvyCSR hello. My internet is not working and my router isn’t connecting to it

@nezzie_26 Clarification - if loaned or rented hardware needs to be returned after cancelling a service, you should receive a prepaid return label attached to the cancellation confirmation email. Please contact us directly if you didn't get one or are unclear if a return is needed. -swc

@TekSavvyCSR I cancelled one of my Teksavvy services (Uni Student) I have the modem to ship back, should I be requesting a shipping label from Teksavvy?

@nezzie_26 Hi there, yes please dm us so that we can get a return label sent to you Tsi Nickie

@snarcky Hi there im sorry for the delays in our response. Unfortunatrly ther outage is still posted. We do not have an ETA for the repair at this time. Tsi Nickie

@TekSavvyCSR hello, I seem to be affected by a cable outage affecting some parts of Toronto. Is there an ETA to fix this? I work from home and my job can’t handle my phone’s hotspot lol

@vinh_nt_le Sorry you are impacted by an area outage; please reply further to the direct conversation we had if you need further assistance. -swc

@TekSavvyCSR the service area for us is down also

Hello, George. I'm sorry that your TV service is still not working. We would need to troubleshoot with you and notify our TV team if there are any issues that cannot be resolved by troubleshooting. Regarding reimbursement, we would need to take it on a case by case basis, so if you have had ongoing TV service issues such as the one with the error codes, please reach out to us and we can look into compensation as well as troubleshooting and reporting further issues to our TV team. Thank you. - RH

@TekSavvyCSR @thegreatfez @TekSavvyBuzz Your company is going to need to reimburse us for this lousy third world tv service.

. @TekSavvyCSR @TekSavvyBuzz Severe TV issues for days. Spoke to tech support, they admitted to problem ongoing for at least 5 days. Outage map shows nothing, but dozens of reddit posts from all over!! What are you doing and how will you make it right with paying customers?

@SwifferJones1 Hello, sorry for the delay in responding. There is an outage in the area. I will have it added to our outage map at teksavvy.com/network-status. Sorry for the inconvenience. - RH

@TekSavvyCSR Hi there, do you currently have an outage in the M3B 1B8 area (North York, ON)?

@thegreatfez @TekSavvyBuzz Update: we have received notice that the TV issue should be resolved. If you are still having issues with the error 618/700 please let us know as soon as possible. - RH

Hello. I am not sure what this is regarding. Are you having issues with your fibreoptic service with us? Or are you just making us aware of this issue with fibre modems? Can you please send us a direct message with your account information if there is something we can assist with. Thanks. - RH

@TekSavvyBuzz @TekSavvyCSR reddit.com/r/bell/comment…

@DarrylNarain I'm sorry to hear that. We may also be able to replace the modem to rule out a hardware issue as well. Let us know if you'd like to proceed with that. - RH

@TekSavvyCSR That won't be necessary. A @Rogers tech has already come out and said everything looks fine and call my ISP. I called your ppl who say they can't see the modem and it's a Rogers issue. Fed up with you both. @Bell ??

Between @TekSavvyCSR and @Rogers who do I blame for my internet being down for over a week now. They point the finger at each other while the paying customer suffers. Yet, if I turn off my CC so they can't take more money for said service, I'd be in the wrong.

@DarrylNarain @Rogers Editing: I am not able to direct message you; can you please send us a direct message so I can take a look at your account to find out if there are any updates? Thanks. - RH

@CountryMusicEmo Hello, I am sorry for the inconvenience this has caused. Our TV team is working to resolve the issue. There is currently no ETR, but we are trying to fix it as soon as possible. -KF

@thegreatfez @TekSavvyNetwork @TekSavvyBuzz Good morning, sorry for the delay. The TV team is engaged and working to resolve the issue. We do not have an ETR at this time, but we are working to fix it as soon as possible. We apologize for the inconvenience this has caused. -KF

@TekSavvyCSR What is wrong with your TV service? It just freezes and errors out constantly. It is unwatchable. When will it be fixed? @TekSavvyNetwork @TekSavvyBuzz

@_Ivory_Winters_ @TekSavvyBuzz You're welcome! - RH

@TekSavvyCSR @TekSavvyBuzz Oh awesome! I’ll look into that more, thank you!

Got given the green light from my roommate/person I rent from to upgrade the internet! Unfortunately, it seems like we’ll have to stay with @TekSavvyBuzz as they’re the only ones that deliver to where we are even though we’ve had constant issues with them…

Ah okay no problem! Where available, we do have higher upload speeds for some of the coax cable services. So for example, 100mbps down/100mbps up, 500mbps down/200mbps up, and 1024mbps down/200mbps up are available in some areas. The website should indicate the upload availability. :) - RH

@TekSavvyCSR @TekSavvyBuzz I appreciate that! However it’s not my account. I will be contacting y’all at some point next month though, y’all’s 1gigabit plan is really tempting but the upload speed is the killer for me especially since I stream on twitch.

@Webstormer Comment puis-je vous aider ? - DR

@CountryMusicEmo There is a known issue with TV going on giving that error. We do apologize there is no ETA currently when it will be fixed entirely. It will be intermittent currently. -LR