THB_TX

@oncor 1105 Lee St Whitehouse TX 75791 972-824-9981

@thb_tx We understand your concern regarding the wildlife and power disruptions. We will look into the possibility of installing transformer boot covers and get back to you with an update. Please provide your specific address including a good contact number. ~ Stacey

Hey @oncor please put transformer boot covers (bushing covers on our street transformer. You regularly kill wildlife and disrupt our power (like right now). Poor squirrel. I estimate this is nearly a 1/2 dozen deaths you've cost and dispatches you've had to make. #oncor #peta

@cbd_vapor Have you gone out of business? I'm in Tyler TX and can't find a place to get salt nice.

@phonak I've lost my right Audeo P90-13T. Is there a Find my Hearing Aids function? It has a fresh battery.

@oncor Lol. Just came back up.

@thb_tx Thank you for contacting us. I will be glad to report this issue. Please DM your name & a good contact number. We appreciate your patience. ~Samantha

@oncor Tree down on power lines in our neighborhood. Lines are approx 5' off the ground. I believe it is 1107 Lee St Whitehouse TX 75791

@SuddenlinkHelp @TXNative64 Juan, we're down in Whitehouse TX also. Over an hour, multiple locations.

@TXNative64 Hi there. I can assist you here with this issue. Can you send your complete home address via DM so we can help you further? Thank you. ^Juan

@SuddenlinkHelp Sent a DM. Any ETA?

@thb_tx Hi there. We are working on getting the issue resolved as soon as possible. We can set up a call back so you get notified when the outage is resolved. Send us a DM so we can set it up. ^Juan

@SuddenlinkHelp Internet has been down for a while here in Whitehouse TX. Can you advise an ETA? Not just my place.

@oncor Sent a DM

@oncor The line is below the bottom of their roofline.

@thb_tx It was a pleasure speaking with you. Thank you for providing such wonderful details. ~ Jenn

@oncor Oncor team, why has this not been resolved? I can almost brush my head on your power line running to my neighbor's weatherhead. This can't be safe.

I'm raising money for Start a small bee farm to sell honey & candles. Click to Donate gofund.me/f13e2e19

@oncor Thank you Chasidy! My name is Charles Teel 972-824-9981. My address is 1105 Lee St. Whitehouse TX, 75791. It is the neighbor to the East of me (the opposite side from my garage).

@thb_tx Thank you for reaching out to us, as safety is our main priority. Please stay away from area and keep others away. Please message me the address, your name and contact number, and I will have someone reach out to you to get more information. ~Chasidy

@oncor During the last large storm in Whitehouse TX, my neighbor's power line was knocked down by a large limb. The limb was removed, but the power line is sagging and is roughly 10' above my yard. Are you able to have someone lift it? It's a little unsettling when I mow.

@oncor Outstanding job to all who worked so hard to get our electricity back! Well done!

@SuddenlinkHelp Outage in Whitehouse TX? TV and Internet just went out. Rebooting hardware did not resolve.

@biggamerjub @Suddenlink There is an open ticket for a node in distress opened 01/12/2021. Affecting at least myself and neighbors in South Tyler, TX. Ticket Number UTT000002437432

@SuddenlinkHelp Good deal George. Mind sharing the ticket number? This is affecting quite a few people in my area and I want to pass the info on to everyone.

@thb_tx Hi! Yes, I see the ticket created for our outside plant team. We should have an update on the ticket within 24 hours. ^George

@SuddenlinkHelp a suddenlink tech was on site today and found an issue between the tap for area and the upstream equipment. He noted a ticket for the line team will be created. Are you able to see the ticket?