Three Broadband

@thewhit1972 Hi Brian, I am sorry to hear this. As you are in Manchester this will be an issue only Three @ThreeUKSupport will be able to assist with, thanks.

@three_broadband hey the internet seems to be down in M21 Area, any idea when it will be back? I'm on 4g home broadband red light no matter if I reboot it...

@AyoFlagz @ThreeUK Hi, I am sorry to hear this. Would you kindly DM us your Three Broadband account number and I will get our care team to contact you, thanks.

Day 2 of no Internet @three_broadband @ThreeUK you lot really are taking the piss, I'm going to need these two deducted from my bill as you've disrupted me from working and earning money without any prewarning

@jelkhound @ThreeUKSupport Hi Joshua, I am sorry you feel this way but we have comprehensively explained and talked you through the full amount being refunded - which is in full and correct, thanks.

@ThreeUKSupport @three_broadband So I guess it's just been decided we'll not ever be refunded the right amount?

Hey @ThreeUKSupport - why on our last bill did we get charged £34 for three days and only refunded £12.29? Why when I speak to live chat do they tell me to email, and then email responses divert me back to live chat? 🤔 We're living in enough of a Twilight Zone right now...

@ThreeUKSupport @ykcireelretsof @ThreeUKSupport - Hey team - we have made our checks and this is a Three customer needing your assistance. Would you kindly direct for the best avenue for support, thanks.

@ThreeUKSupport @ykcireelretsof Hi, I am sorry to hear this. Would you kindly DM us with your Three Broadband account number and we can look into this matter, thanks.

@MonsieurCacahu1 Hi, yes Three Broadband retain ownership of all our 5G hubs. If the hub is not returned within the required time a final value fee is added to your final bill. Our care team are on hand daily 9-6 if you need further assistance on 0330 686 8000, thanks.

@RukminMukherjee Hi, I am sorry to hear this. Our customer care team are on hand to help resolve this issue daily 9-6 on 0330 686 800. Or kindly DM us with your Three Broadband account number and I will get the team to reach out to you, thanks.

@three_broadband we don’t get any service and want to cancel bc we cannot do our jobs. 6 hours of customer agent calls later were told it’ll cost 255 pounds. You’ve scammed us

@SurDaft Hi, I am sorry to hear this - kindly send on your Three Broadband account number in a DM and I will get our care team to reach out to you, thanks.

@SurDaft @ThreeUKSupport Hi, I am sorry to hear you have been having issues. Would you kindly DM us your Three Broadband account number and I will get the team to reach out thanks.

@jelkhound @ThreeUKSupport Hi Joshua, I am sorry to hear of your issue. Would you kindly DM us your Three Broadband account number and I will be able to get the team to check this out, thanks.

@ThreeUKSupport I'm told we need to speak to @three_broadband as there's a distinction between Three providers - can you help?

@hagegi HI, I am sorry to hear this. Would you kindly DM us your Three Broadband account number and I will look in to this matter straight away, thanks.

@three_broadband I've been waiting for two months for a refund. What's the delay?

@ParkerChet I am very sorry to hear this. Our care team are on hand to assist you with any service issues on 0330 686 8000, or via webchat on our website, thanks.

@three_broadband AGAIN- three has let me down. I have 5G stopped working at a critical stage of transaction. That’s 3 times in a month.

Hi, we are currently experiencing issues with our phone lines if you are trying to contact our team. However, our webchat is still available at threebroadband.co.uk, thanks.

@mairi_duthie Hi Mairi, I am sorry to hear this. Would you kindly DM us your Three Broadband account number and I will arrange for a call from our care team, thanks

@three_broadband disappointed that after a series of emails and messages, it was arranged that your team call us this morning and they did not. This is related to an imminent technical issue in your side that means we could be cut off

@stucoates @SlackHQ Hi Stu, I am sorry to hear this. Would you kindly DM us your Three broadband account number and I'll get the team to look in to this, thanks.

@StudySpammer Hi Sophia, I am sorry to hear this. Would you kindly DM us your Three Broadband account number and I will get the team to look in to this, thanks.

@three_broadband Hi 👋 I've switched the box off then on again and our 5G is still out in SE16 area, can someone look into this? Thank you

@AidaTopcagic @ThreeUKSupport Hi Aida, we are sorry to hear this. Would you kindly DM us your Three Broadband account number and we can look in to this further, thanks.

@ThreeUKSupport my 5G internet is completely down since yesterday! Are there currently outages in central London?

@andreyaalexa Hi, I am sorry to hear this. We didn't receive a DM from you yesterday to be able to flag your case with our team. In order to assist would you kindly DM us your Three Broadband account number, thanks.

@ccl_george @ThreeUKSupport Hi Charlotte, I am very sorry to hear this. Would you kindly DM us your Three Broadband account number and we can assist you in this matter, thanks.

@ThreeUKSupport I’ve been told to pass this issue onto @three_broadband. Please see the above thread and advise who I can contact

So @ThreeUK are pursuing me for a debt I DO NOT OWE THEM. They have passed it onto a debt collection agency, called Credit Resource Solutions. I have sent Three Broadband and CRS proof of payment numerous times, but I continue to be harassed by text and email.

@andreyaalexa Hi, I am sorry to hear this. Are you able to DM us your Three Broadband account number and I will get a member of our team to contact you with support, thanks.

@mjlynch @ThreeUK Hi Matt, we are sorry to hear this. If the switch was today you will have a level of disruption while the engineers are working on site to switch the networks. Three Broadband communicated this disruption in our email informing of the switching of services, thanks.

@three_broadband @ThreeUK I had perfect 5g home broadband until yesterday with Three Broadband - 300mbps. Now, having being moved to Three, we have lost our 5g signal. Why weren't we warned about this? #terribleservice #no5g