Tineco Support

@brettfuzzed @tinecoglobal Dear Brett, thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@tinecoglobal @tineco_support I have been talking to your support through mail. They have identified that my S3 has a motor problem and said the unit needs replacement. They then proceeded to say, they cant replace the unit because you dont have an online store where im from (PH)

@HollySleppy Dear Holly, thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@tineco_support I’m trying to submit a warranty claim. I completed the form and uploaded pictures. When I try to click submit, nothing happens. Please advise.

@Samboozle247 Dear Sam, thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@tineco_support Hello. I had a question about the Tineco wetvac S3. Tried to DM but I don’t think it went through

@Samboozle247 Dear Customer, Thanks for contacting Tineco. May we know if any problem with your S3? You may feel free to contact our customer case service, we will response to your email within 2-3 days. Looking forward to your response.

@kicauannyasaya Dear Fay, thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@BeeRad_latimer @tinecoglobal @Walmart thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you. Thank you.

@tinecoglobal @tineco_support very disappointed in the Tineco Hero vacuum cleaner. Bought mine @Walmart 4 months ago and the battery life is AWFUL!! You shouldn't be allowed to even sell this product. It takes SEVERAL hours to charge the vacuum cleaner and then lasts 10mins.

@BeeRad_latimer @tinecoglobal @Walmart Dear Ismailutofa24, thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@tinecoglobal @tineco_support very disappointed in the Tineco Hero vacuum cleaner. Bought mine @Walmart 4 months ago and the battery life is AWFUL!! You shouldn't be allowed to even sell this product. It takes SEVERAL hours to charge the vacuum cleaner and then lasts 10mins.

@DanseusedeTango Thanks for your update. We may send you the special purchase link, and we will send out the shipment directly from our warehouse. Would you please send us your E-mail address, Name, phone number, and shipping address? Since we are North-America after-sale department. Once you ...

@tineco_support I just bought an S3 and I am super happy with it, unfortunately I realise that I can’t find a supplier of the cleaning solution in Switzerland. Basically you can buy Tineco vacuum cleaners but not order the cleaning solution. Any suggestions?

@DanseusedeTango Dear Danseuse, nice to hear from you so soon:) According to your requirements, we've checked the French site Amazon online where you can purchase Tineco cleaning solutions. Please feel free to select your favorite item. Thank you and have a nice day:)

@DanseusedeTango Thank you for contacting Tineco. We are truly sorry that we couldn't arrange shipment to Switzerland. However, if it is possible to provide us with an EU address, then we can offer proper help:) Thanks for your understanding. Have a nice day!

@fvmnbt And if above already done and still cannot work, please let me know and I will guide you for next step.And please kindly provide below information：Order#/Purchasing proof, SN, Phone, Address.

@tineco_support need help with my S12. it stops by itself in less than a minute of operation

@fvmnbt Dear Francis Manabat,Confirm if the main motor can power on with full battery after removing the dustbin.If yes, clean the dustbin, brush, tube, filters and HEPA. And please kindly provide below information：Order#/Purchasing proof,SN,Phone,Address.

@vimal_jacob @GodfreysVacuums @Dyson Dear Vimal, We're sorry to tell you since your product was purchased from Godfrey, your warranty service should be responsible for Godfrey. So please contact Godfrey customer service to get further help. You can also contact us by email via support@tineco.com.

@tineco_support @GodfreysVacuums - Service Level 0/5 😡🤬95 days to fix a battery, 40 days & counting to fix a vacuum stick pin - Kudos!! no wonder @dyson is a monopoly! Out of 14 months of owning the Tineco S12, Unit was in service for 5 months. #patienceofasaint being tested.

@TheReal_Momma Dear Kaitlyn, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@TheReal_Momma Dear Kaitlyn, We would like to express our sincerest apology for any negative experience the concern may have caused you. We'd like to learn more about your specific situation and make things right. Be assured that Tineco always takes customer experience as a to...

@wml2012 Dear Customer, sorry for replying late. According to the tracking states, we know that the ETA of your package is Friday, 12/17/2021 by end of day. Estimated between: 11:30 am - 2:40 pm. Due to the Black Friday, the deliver it may slower than usual. I am so sorry. Karen

@tineco_support order us69269 has had a FedEx number for a week , yet not shipped , i need an update, i have called and emailed with no response ... not the customer support you boast about #tineco

@SonjaNijhuis Hi Sonja, Thanks for contacting Tineco. If you wanna buy a second battery for the S12, you can take a look at it on our official website: us.tineco.com. If you have any other inquiries, please feel free to ask us. Sincerely, Karen L. Tineco Customer Care

@tineco_support where can i buy a second battery for the S12 pure one? Place Netherlands

@HarrisonConway8 Dear Harrison, thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@tinecoglobal @tineco_support This terrible company blocked my friend for complaining about their service. Is this a company that you want to do business with? @twitter…is this ok? To censor someone for speaking their mind without saying anything offensive?? Shame.

We might not always have the answers right away, but we are always here for you. 💙 Introduce @tineco_support - the official Tineco customer service team, Tweet or DM our experts for any advice and support. #tineco #tinecosupport #customerservice #customerexperience

@CopSullivan Dear Cop, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.

@skee2263 Dear Sharon, thanks for contacting Tineco, due to the limitation of characters on Twitter massage, please feel free to share your email address with us or you can send us an email via support@tineco.com. We look forward to being of service to you.