T-Mobile Help

We will help clarify what Scam Shield does and what actions you can take. You can review how scam blocking, reporting, and fraud protections work here: t-mobile.com/support/plans-… t-mobile.com/benefits/scam-… Please send us a DM, so we can securely review your line settings and assist further. ^IsaacBarrios

@TMobileHelp Do what in settings ?

I blame @TMobile for allowing this kind of inundation of fraud and annoyance. It’s obvious, preventable, and they sit on their hands.

@moneychaser2014 Settings on Scam Shield and call controls tied to your line, including scam blocking, caller ID, and reporting preferences. We will review those and confirm everything is active as it should be. Please send us a DM, so we can check this directly. ^IsaacBarrios

@TMobileHelp Settings on what ?

@moneychaser2014 We will review your settings and available call control options on your line. Please send us a DM so we can check this directly. ^IsaacBarrios

@TMobileHelp I have scam shield on already

@moneychaser2014 Hello Abrahame. I can help address any spam calls you are seeing and help go over all the ways T-Mobile works to prevent these types of calls, including our Scam Shield feature. Please DM us with what calls you are seeing and we will find a resolution together. ^CameronNeuhauser

@foosecn00b @TMobile Same issue I am having

@_xoxolauryn_ That's not the experience we want for you to have, Lauryn. Please DM me so I can quickly help out. ^NevinBruce

@TMobileHelp I’ve been trying to get help for 3 days now but no one is answering the phone and the reps on the app keep ending the chat

@bbrown533 Hi, Brittany. We will review the account situation and identify options to fix this. Please send us a DM, so we can look at the details and outline next steps clearly. ^IsaacBarrios

@TMobile @TMobileHelp Hey TMobile I don’t think it’s fair that you keep people locked in unhealthy account situations and the only way for me to get out is to change my number. How is this fair?! Who will help me with this?!

@reenayt10 Good evening. My name is Alfredo, and I will be helping you out today. I know how important it is to have that iPhone 15 Pro Max unlocked and I would be happy to assist as long as it meets our unlock eligibility requirements which you can review here: t-mobile.com/responsibility…. Please click on this verification link so that we can get started, thanks: ^AlfredoRios

@foosecn00b I want to help stop these unwanted calls. Scam Shield gives you tools to block, label, and reduce scam and spam calls on your line. Please DM me so I can securely review your account to help set it up. ^MikeArchibald

@drunknbass @LLMJunky @Verizon Hello. We often run promotions to help out with that charge and I can look at all of our current offers with you today. Please send us a DM so we can review your options together. Thank you. ^CameronNeuhauser

I've been digging for a promo code for the last hour to get out of paying this on a @TMobile upgrade. 😂 If you ask a sales rep they can usually do it. Youd expect that kind of bs when you shop at "authorized retailers" that try and milk you for all the extra crap, but when you order direct they should hook you up.

Hate to Karen out here, but I just think its so ridiculous that @Verizon and presumably other cell providers get away with fees like "line upgrade" fees. My phone is paid off. I'm *increasing* my monthly bill, locking in for another 3 years, AND on top of all that, they wanna charge you $40. What exact justification do you have for charging $40 to "upgrade" my paid off phone to a more expensive plan? Is that not robbery or am I being a diva over here? Rant over lol.

@itsjustjosiah_ Hello. No need to continue to wait on hold. Please send us a DM with more details of your concern, so we can securely move forward. ^IsaacBarrios

Idk what the hell @TMobile got goin on but they are about to piss me tf off😤😤😤 been on hold so long I damn near forgot why I even called!

@Boyy4F Hello, I am here to help. Please send a DM with the details, I will securely collect your account details and promptly assist. ^MikeArchibald

@TMobile can you help me before tomorrow morning please

@shore_realtor Hello. I'd like to work together to find out more about what occurred and reach a complete resolution, so that you can feel great about staying with T-Mobile. Please send us a DM with details and we will review this right away. Thank you. ^CameronNeuhauser

@TMobile After my conversation with a representative today they were rude and nasty, I am changing my service to AT&T. It took literally an hour to connect new phone via ESIM. Ridiculous.

With Live Translation built into our network, you can speak like a local all around the world without downloading an app. Members can register for the beta at t-mobile.com/benefits/live-…

@XJACOBSHEM Hi Yosef, we do have your DM and I will meet you there so we can get this resolved as quickly as possible. ^MikeArchibald

@TMobileHelp @TMobile I apologize for making a public post but it has been over one hour with no response to my question in the dm. Is this one hour wait time normal? ^Yosef

@readit_twice NP, we look forward to your DM and to quickly assisting you. ^NevinBruce

@TMobileHelp Thank you for your attention to this matter. This situation is getting out of control for many people and is good that the company is willing to address it and hopefully stop it.

WHAT is going on with the scam calls???? #scamcalls @TMobileHelp

@p_hasson1 I appreciate you sending us a direct message Patrick, so that we can securely verify your account and work to reach a resolution. We have responded to your message and look forward to reaching a full resolution with you today. ^CameronNeuhauser

@TMobileHelp @JonFreier Why? To cover this form the public view?

Loved spending time in our @TMobile Tampa Customer Experience Center today! Great to see our North Florida team and how competitive they are to WIN! What a fantastic way to end the week!

@SyedIsmailAli41 Hi Syed, thank you for checking in. I see we have responded to your DM and waiting for you to provide us some additional details so we can move forward. Please meet us back in DM so we can promptly continue. ^MikeArchibald

@TMobileHelp Still waiting

Absolutely unacceptable from @TMobile. Ordered a phone on Dec 24. Rep told me to trade in my device. I went to the store — they refused and said I had to ship it since it was ordered online. I shipped it ON TIME via UPS (have receipt). When tracking didn’t update

@p_hasson1 @JonFreier Hi Patrick, I want to help turn this around after your recent support experience. Please DM me so I can securely review your account and work toward a resolution quickly. ^MikeArchibald

@JonFreier @TMobile CARE ABSOLUTELY SUCKS! You should know that!

@skiidmarxx This isn’t the experience we want. MLB The Show needs specific ports open for online play, and the T‑Mobile gateway can’t open or configure those ports. Please contact the game’s support for workarounds. Some players have had success using their phone’s hotspot. ^MikeArchibald

@TMobile How tf are you an MLB sponsor yet we can’t play MLB The Show with your internet service?? Actually shameless smh

@ScooBySnaCk_TW Hi, we have your DM and we will be with you soon as we work through them. We appreciate your patience and we will partner with you shortly. Thank you. ^MikeArchibald

@TMobileHelp So I sent a PM..and just sitting here

@TMobile is holding my son's phone hostage with a lock we do not owe any money on. It's been 3 days now and they keep telling me "oh it will take time" meanwhile my son's phone has 0 service. We had to switch since the T-mobile service in this region is horrible but they have the damn device locked. This has been a freaking nightmare.

@FitRail Hello. Unlocking a device should be an easy process and I am confident I can help. Please send us a DM with the device IMEI so that we can review the unlock requirements together and reach a fast resolution. Thank you. ^CameronNeuhauser

@TMobileHelp why is it so hard to unlock a phone that is 7 yrs old???? Your rep is concerned about where I got it? Does it matter? It's bought and paid for. Unlock the phone. I would like clarification.