T-Mobile Help

@Danie9833 I'm here to find you a solution regarding your unlock. I'm going to be replying to your message personally and continuing from there. ^DuncanW

@TMobile @TMobileHelp You T-Mobile are scammers. My device account is associated with the device and qualifies for unlocking. Why do I have to find various reasons to refuse? Please provide a reasonable explanation. T-Mobile users, please see clearly that T-Mobile is a scammer!

@jabjohn I can look into these coverage challenges and help partner with you on a solution, John. DM me so I can quickly assist you. ^NevinB

@TMobileHelp @Lupelupeylupe Service at the LA county fair was horrible on Monday 5/25/26 as well. Why is the service so bad if large crowds are expected in small service area. Same thing at my daughter graduation at Cal Poly Pomona 2 weeks ago and every time I go see a game at Dodger Stadium.

@TMobile count your day babe! The towers being down in SoCal is affecting everyone at the LA COUNTY FAIR! We’ve lost sales due to the towers being down!!!

@Jmoney1037 Thanks for letting us know, Jer. DM me so I can quickly turn your experience around. ^NevinB

@TMobile wow, spent about 45 mins tonight talking to rep about switching from @ATT and then they just stopped responding. Waited a half hour and nothing. Great experience

@iamanthony_j I see your DM and will be with you soon to help out. ^NevinB

@TMobileHelp Done!

Ever since @TMobile & US Cellular merged, my phone has been slow and has issues loading things. Anyone else experiencing this? #TMobile #Merger #Iphone17promax #Uscellular

@JoePachmayer You can go to our X page, and select the message icon to send us a DM, Joe. I will meet you there to ensure you get a full resolution. ^KenS

@TMobileHelp I don't know how to d m send me a message.And I'll reply to it.I'm not comfortable, put my IMEI out here for everyone to see

@TMobileHelp I post a phone from you four years ago.Paid it off your system.I've been a customer for over ten years with you. We left to another carrier they did not unlock my iphone.I need it unlocked immediately. My daughter's been without her phone at school 4 days

@MariaAlberto Thank you for the DM. Let's quickly partner on a solution, Maria. Please meet me there and we’ll continue. ^SusanaD

@TMobileHelp I was contacted last year in the fall 2025 and told that I could trade in 3 phones for new iPhones and my bill would not change. This was completely false, and basically consumer fraud that should be reported to the FCC.

@TMobileBusiness so disappointed, your account people /practices are shady as hell. My bad for not getting account changes and charges in writing. I’m an idiot and now stuck with a crappy plan until phones are paid. Cannot wait to cancel…

@respublica1861 We appreciate you working with us in DM Andrew. We'll be replying to your most recent message and continuing toward a solution there. ^DuncanW

@d0wens I'm glad to hear you're taking advantage of T-Satellite. The $10 rate would include a $5 early adopter discount, but the standard cost is $15. Please DM me with any follow up questions you have. ^DuncanW

@TMobileHelp I just signed up for t satellite. I thought it was supposed to be $10/month. Why does it say 15?

@paulxdavid This is not the experience we want you to have, Paul. I’m in DM and ready to step in and work toward a resolution with you. Please message me there so I can get started. ^SusanaD

Switched 7 phones to @TMobile - 3 weeks later & trips to multiple TMobile stores, including a corporate store over an hour away & hours & hours on the phone with @TMobileHelp & we still have phones without service & the total compensation offered to us was $30 🤯

@JayinaterOG23 I can help with your mobile data challenges with YouTube, Jay. DM me so I can quickly assist you. ^NevinB

@TMobile WHAT FUCKING WISE ASS DECIDE ANY FILTER OR SETTING OR ANYTHING COULD AFFECT YOUTUBE!? I'M SICK AND TIRED OF YOUTUBE RANDOMLY BEING FORCED ON RESTRICTED MODE WHEN I'M ON MOBILE DATA! WHO THE FUCK DID IT!!!!???

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@Alexandrarawk2 Please follow these steps to DM us, Alexandra: help.x.com/en/using-x/dir…. I look forward to your message and to helping with your internet promptly. ^NevinB

@TMobileHelp How do.i dm uou

@tmobile internet been not working more than working past few months. Like etaf am i paying for?

@SPECIALTYLOGIC We will be reaching out over the phone as requested so we can quickly resolve this for you. ^DuncanW

@TMobileHelp I have responded to your DM. Please have Kim call my executive assistant since he is an authorized user. Thank you.

@TMobileHelp @TMobile Need backend billing/tech support. Our team travels but CA/MX data routing is broken on our ZNATTTU2 plan because legacy data SOC SFFGM6GB carried over. Needs an upgrade to a $0 20GB/10GB hotspot variant via Offer 425150 or 2021 Gift of Unlimited. DM please!

@dike_peter15 Hello, Pete. Yes, Please send me a DM with your device details, so I can review it and move forward directly. ^IsaacB

@TMobileHelp @cfc_menacee Can I also dm in regards unlocking my phone?

@TMobileHelp Hi, I need some help with an IMEI status check and carrier unlock for a second-hand iPhone. I’ve had trouble getting a clear answer through other channels. Can you please open a DM so I can provide the details securely?

@thebuckeye47 I want to look into these internet problems. Please meet me in DM and I can begin working on a solution with you promptly Walter. ^PatrickU

@TMobile , no internet?? What's the problem this time??

@SPECIALTYLOGIC We have replied to your most recent DM. We'll be on the lookout for your next response and we will be continuing there. ^DuncanW

@TMobileHelp Susana and Duncan it has been over 20 minutes and I have not been connected with anyone. Please get someone to help me. I would really appreciate it.

@ap3xdriver @TMobileCFO I can look into the number that ported and help turn your experience around. DM @TMobileHelp so I can quickly assist you. ^NevinB

@TMobileCFO my number was fraudulently ported on 5/11/26. T-Mobile has done nothing to get the number back until today someone from “Tier 3” sent an email to the carrier it was ported to. What kind of customer service is this? I already filed a complaint with the FCC. Someone better do something, I’m getting ready to go to the press with this. The thief’s have been committing thousands of dollars of fraud with this number against my banks and other institutions.