T-Mobile Help

@Sliq44209367 I will make sure that you get the help you need getting this resolved. Let's meet in DM so I can get everything needed to help. ^KenS

@TMobileHelp Ticket numbers: ETT3816471 tmo260522182130mic tmo260523155427mic

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@Sliq44209367 Thank you for reaching out, and I will make sure that this gets resolved quickly. Meet me in DM so I can get a few more details, and get to work on this for you. ^KenS

@TMobile T-mobile fiber home internet illegally ran their lines to a neighbor through my front and back yard. The one in the front is over my driveway and they put a speed bump in driveway which they said they'd remove 7 weeks ago. It's been two months now and they keep lying.

@_Guild_Matthew I can help with any issues you are having with your account or service, Matthew. Send a DM with your number and more about what you need so I can get this resolved. ^KenS

@TMobileHelp absolutely the worst customer service in existence

@yr_jordan I have sent you a DM to quickly get started on a resolution for you. I will meet you there to continue working on next steps. ^RichardD

@TMobileHelp Send me. Idk. I'm frustrated

@brianseekford No service is NO GOOD, my friend! Shoot me a DM & let's get to the bottom of this ASAP! :) *AlexKimbrell t-mo.io/2lzlDq2

@yr_jordan I am standing by to fully review your account and help with a solution to get your account restored. Join me in a DM, so I can take immediate action on a resolution for you. ^RichardD

@TMobileHelp From my bank to pay electrictically

@TracyCfromOhio I will review your previous account, and the refund you are waiting on Tracy so I can resolve this quickly. Meet me in DM so I can get what I need to help. ^KenS

Horrible experience with #TMobile home internet! Canceled over a month ago and still getting charged spoke with customer service three times and waiting on a refund but nothing is coming! Do not recommend! @TMobile

@yr_jordan I am here for you and can help with any concerns you're having on your account. Please send me a DM, so I can get started right away. ^RichardD

@TMobileHelp Help!! I NEED A HUMAN

@yr_jordan Thank you for reaching out this morning, and I can help you restore your account. Please send me a DM to quickly review your account and take action toward a resolution. ^RichardD

@TMobileHelp My account is fully suspended, and the 800 phone system is literally hanging up on me so I can't reach anyone. I am making my pastdue payment tonight. Can a real human pls review my acct and grant me a temp 24-hour restore so I can access my service to pay tonight

@lifeof_micheal Good morning, Michael. Let's partner to review your device and work on the next steps for an unlock. Please send me a DM to securely review your eligibility right away. ^RichardD

@TMobileHelp i bought an iPhone SE 2020 locked to your carrier and i would like to unlock it. The phone is most likely fully paid off and i would want to use my another carrier sim. I currently live outside the US so i cannot follow your specific unlocking steps

@Kelsey3700 I will check from my end to see what could be going on with the code, Kelsey. Meet me in DM so I can get what I need to get started on this right away. ^KenS

@JackBox @TMobile I downloaded the damn app because the desktop site won't allow a promo code at checkout. I tried making an account and logging in. I've tried logging OUT, different items in the cart, keeping tomatoes on my sandwich. I tried every location in Vegas. Wtf y'all

@JackBox why won't my t mobile Tuesday offer work? I've tried LITERALLY EVERYTHING UNDER THE SUN. IT IS A VALID CODE. No, it's not user error. I copied DIRECTLY from @TMobile.

@Elonsbaldness I will make sure that the lines you need taken care of are resolved quickly, Jacqueline. Please send over a DM with your number so I can get everything I need to resolve this, as we are now available. ^KenS

@TMobileHelp I need help permanently canceling two unused connected device lines on my account. T Life chat has repeatedly said it is connecting me to a customer care team member, then it disables the input field and no representative joins. Multiple times. I have screenshots.

@rod23119921 I can quickly review your order and help with next steps to activate your service. Please send me a DM, so I can securely gather a few more details about the eSIM. ^RichardD

@TMobile I just bought a prepaid service to activate with an eSIM. I'm still waiting for the eSIM and it hasn't arrived on my phone. I was assigned a phone number and I haven't even received the eSIM.

@Late4W I will check the calls you are getting and those settings, so that I can be sure you are able to block them successfully. Meet me in DM so I can get to work on this for you right away. ^KenS

@TMobileHelp Scam shirld is always on. However, the calls keep coming. WTH?

@TMobile @TMobileHelp #scamshield is worse than ever. Does NOT block and #spam / #scam calls. Get it together. I’m literally forwarding all my calls at this point. @gwenstefani @nodoubt #spiderwebs #itsallyourfault #iscreenmyphonecalls (#zero #stars #zerostars

@badassbading Let's review your account right away and address your concerns with your recent interactions. I will meet you back in DM to continue our conversation for a solid resolution. ^RichardD

Hey @TMobileHelp 2 agent timeouts in one day after asking direct questions about lifetime credits on my account. 14 year customer. Case needs escalation. DM me please.

@Duzzi_G I will check out what is going on with your new phone, to be sure that you can stream consistently. Meet me in DM so I can get the details needed to resolve this quickly. ^KenS

I used to get better service with 4G on my 11 Pro max then on a 15 Pro max on @TMobile best plan… cant even watch a video in 1080p this is bullshit ..

@GiacomoArmand Let's get started with checking your Scam Shield settings to address these unwanted calls. Please send me a DM to walk through those steps right away. ^RichardD

Got over 14 spam calls on my cell today. Anyone else dealing with this nonsense? @TMobile

@images_by_larry Thank you for reaching out, and I will make sure these buffering issues are resolved quickly. Meet me in DM so I can securely get everything I need to get this turned around. ^KenS

@TMobileHelp #TMobileHomeInternet Keeps pausing Has 4 out of 5 bars and 3 devices connected

@badassbading Thank you for these additional details James, and I will meet you back in DM to continue working on a resolution. ^RichardD

Hey @TMobileHelp @TMobile @MikeSievert for context: 14 years, perfect payment history, previously held 4 lines. Today I was offered a $20/month credit by care leader Markamiel at 4:08PM — confirmedin writing in chat — but session ended before it was itemized or verified against existing lifetime credits. Need account credit audit and confirmation of what's actually applied. .

@jb1bam I will meet you back in DM JB, so I can continue to partner with you there for a solution. ^MikeA

@MichaelBerrySr @TMobileHelp I feel you Michael I am having huge issues with T-Mobile I wish I never gave them my business and when the time is right I am out and back to Verizon

Man I remember when @TMobileHelp used to be helpful. My mother-in-law passed away last month and they won’t even respond to me about trying to rectify an issue that my father-in-law is experiencing. Guess I’ll take my business elsewhere. Clearly don’t value me or my family!!

@jb1bam I have your DM JB, and I will meet you there soon, to provide a solution. ^MikeA

@VernonM229625 @TMobile They have lied to me and I’am getting scammed for thousands of $$ worst decision I made switching from Verizon to T-Mobile

The 5th TIME I contacted @TMobile lack of customer service department, I was told, the box was empty when it was returned!!! Not possible oneof their fine employees misplaced or stole it