TOMS Europe

As the original ‘One for One’ brand, @TOMSeurope was a huge inspiration for my ‘Buy to Give’ collaborations. I am therefore, thriled to be working with them on their ‘Wear Good’ campaign this month highlighting their investment in the mental health space. Featuring in @thetimes:

@LilySettari Hi! That's correct. Thanks!

@TOMSeurope does this mean that an item might fall under the "vegan collection" category and be vegan even if it is not individually labelled as "vegan"?

Hi @TOMSeurope! I'm a little confused re your vegan products, cos not all items under the "vegan collection" tab are individually labelled as vegan, and vv, some items are individually labelled as vegan but not under the "vegan collection" tab. Cheers!

@StossInSupport Testing Response

@LilySettari Hi! That's correct. Thanks!

@PHTestX Test reply #1 !

Hi @TOMSeurope I am having an issue I could use help with.

@NovaCorps85 Hi Kite, sorry to inform you that we do not ship to Ireland since middle 2020. I suggest that you have a look at the store locator on our website: toms.com/uk/store-locat… ,to find a retailer who may supply the desired item. I wish you a lovely day-Andrea

@swamy30 @TOMS Hello Narsimha! Thanks for getting in touch :) We can see that this purchase was made from a TOMS store located in India. Therefore, We suggest that you reach out to the reliable customer support team via the website: tomsshoes.in/policies/conta… Best Regards, Sheryl

@TOMS i have bought a pair of shoes in Hyderabad City India, but its giving me so much of inconvenience n also my ankles r getting swollen without any reason. I have mailed to the given I'd but they're of no use. They're juz saying we r helpless.

@tonkylou @TOMSsupport Hello Tonky! Thanks for getting in touch! :) We kindly ask you to send us a DM with all of your questions so that one of our representatives can personally assist you with any doubts you may have. Best Regards, Sheryl

@TOMSsupport please help me as my zip code isn't recognised and I want to return an order. Order number is TE00449286. I have emailed and no-one is getting back to me. I desperately need to make the return.

@Surbhi_Haystack Hi Surbhi! I am sorry to hear that you have not yet received your order. If you could please send us a DM with your order number and email address so that we can further address the situation and analyze the tracking details? This would be much appreciated. Regards, Sheryl

@TOMSeurope the parcel is lying at the UPS office, is it possible to start the return of the same back to you?

Discover November 2023’s Coolest Stuff menswearstyle.co.uk/2023/11/24/nov… #style #fashion

@Sidhanthdhupar Hi Siddhant! Would you mind sending us a DM so we can offer further assistance? Thanks! - L.

@GeorgieCKelham @TOMS Hi Georgie! I am sorry to hear that you have not yet received an update regarding your warranty claim. Could you please send us a DM with your complete name, email address and order number so that I can review our data base regarding your contact? Best Regards, Sheryl

Hi @TOMS - I've put in a warranty claim and heard nothing. I've emailed and heard nothing. Could someone get back to me about my shoes that are falling apart, after less than 6 months of wear?! I'm based in the UK...

@Sidhanthdhupar Hi Siddhant! We're very sorry to hear about this. We've requested for the customer support team from TOMS India to get in touch with you as soon as possible. Thanks! - L.

@Sidhanthdhupar @TOMS Hello Siddhant! I am sorry to hear of the experience provided from TOMS India. As TOMS India do not provide any form of contact via social media, We can only recommend that you contact the customer support team. Please send us a DM and we will get back to you. Regards, Sheryl

@Swithin641 @TOMS Hi! I am sorry to hear of the cause of concern regarding your refund. I would be more than happy to observe the tracking details if you could kindly provide your order number and email address via DM? Best Regards, Sheryl

@TOMS can you explain why it will be at least 6 wks for to get a refund on my returned? I returned them early Sep you received them the 11th. Your cust serv advised they are still in uk and needed to get to NL could be another 7 days. Then I will get a refund 2 weeks after that

@sionwhughes @ASOS_Menswear Hi Sion! I am sorry to hear of the new issue regarding your new TOMS. Since the purchase was made through ASOS directly, We kindly recommend that you contact the customer support for this specific store for further assistance. Best Regards, Sheryl

@TOMSeurope This pair of Toms I only bought in April from @ASOS_Menswear has already worn through. Quality is nowhere near my previous 3 pairs which all have lasted far far longer. What's happened to quality?? Really disappointed.

@catfacewineface Hi! We do not offer replacement insoles. If you have purchased from us online you are covered by our guarantee. If you have purchased from us directly, Please send us a DM with your order number, email address and pictures of the issue and we will assist you. Regards, Sheryl

@pekichoo Hi Rebekah! Yes, you can send us a DM. Alternatively, you can chat with us on toms.com/uk. We look forward to hearing from you! - A

@TOMSeurope Do you have DMs turned on?

@TOMSeurope Hiya I'd like to chat about a return but your Monday-Friday, 8-5 online chat appears to be.... not online Monday-Friday, 8-5.

@deggboro Hi! We're sorry to hear this. Would you mind sending us a DM with your order number and email address so we can assist you? Thanks! -L.