Unknown Farm

@SW_Help Hello. I wish to make a formal complaint about an SWR station staff member at Guildford. Please can you advise me how I do this?

@SW_Help Hello. Can I get a taxi from Woking to Farnborough and claim back?

@SW_Help Hello, are you offering any onward travel from Woking to Farnborough main? Currently at Waterloo

@SW_Help Hello, I note on the app that there are extra services on Sunday 14/12 morning between Waterloo and Farnborough, particularly the 0705. Is this correct? If so, is it for an event or just timetable adjustment as it’s not showing the following Sunday 21/12

@SW_Help on the 0712 from Waterloo. Coach 4 of 4. Covered in graffiti on outside.

@SW_Help Okay thank you. Will they mimic the train times? Are you able to tell me the last one from Aldershot to Bagshot please?

@unknownfarm9 Hey there - my apologies for the disruption. We have are rail replacement buses running from Ascot, calling at Bagshot, Camberley, Frimley, Ash Vale, and Aldershot in both directions. ^CW

@SW_Help Hello will any trains be running from Aldershot to Bagshot this evening? They’re all saying cancelled on Trainline - what other transport methods have been put on to get people home?

@Se_Railway Hello is the footbridge from Waterloo to Waterloo East open on Monday morning?

@HiltonHotels Hello, I have emailed a complaint regarding my stay at the Doubletree in Greenwich but not had a response nor an acknowledgement - are you able to confirm this is being looked into?

@SW_Help Okay thank you

@unknownfarm9 Hi, we would not be able to assist with retrospective parking charges. I'd advise you to pay for today as soon as possible then liaise with the team that deal with penalty notices when the charge comes through. Unfortunately this is all I'm able to advise. ^RC

@SW_Help Hello, I parked in your Farnborough Main Station (2002) car park yesterday and I forgot to pay. My car is still there and I will be collecting it later today. Is there a way I can pay for 2 days retrospectively as the Ringo app only lets me pay for 1 day from now.

@SW_Help I did try to contact Ringo but it says this …

@unknownfarm9 Hi, unfortunately you will need to liaise with RingGo as they manage the car park charges. Are you able to contact them? ^RC

@SW_Help Thanks. Do you know why this is as it’s not the normal timetable and nothing on your engineering map to suggest anything?

@unknownfarm9 Some services will be joining another train but there will be some where will you need to change at Woking. ^DM

@SW_Help hello, there doesn’t appear to be any direct trains to Waterloo from Farnborough on Saturday but I can’t see anything on the engineering map to suggest why - any idea?

@SW_Help They’re different platforms? The same all morning….

@unknownfarm9 There are direct trains the Farnborough trains are attaching to the Alton trains at Woking, so you will not need to changes services. ^DM

@SW_Help You have sent this for Sunday - I am talking about Saturday 13th ….

@unknownfarm9 Hi, I can see there are direct trains from Farnborough Main to Waterloo, please see here #O" target="_blank" rel="nofollow noopener">nationalrail.co.uk/journey-planne… ^MC

You have sent this for Sunday that’s why. I am talking about Saturday 13th……

@SW_Help Hello, are you authorising taxi services from Woking to Farnborough as a result of the disruption? If not, can you tell me the next train going to Farnborough from Woking?

@SW_Help I am travelling from Farnborough to Waterloo but with the signalling problems at Woking, can I use my ticket to go from Frimley to Ascot & then Ascot to Waterloo?

@networkrail @GWRHelp @GWRHelp Do you know if the lift has been fixed yet?

@amycoombe Hi, this station is managed by Great Western Railway. You will have to contact them @GWRHelp ^Courtney