vanessa hartney

@Uber_Support I’ve been waiting 22+ hours for a human response regarding a total service failure in Brussels. My €34.29 order was 90 mins late and arrived cold/inedible after 3 driver cancellations. I need this escalated for a full refund immediately

@Uber I’ve been waiting 22+ hours for a human response regarding a total service failure in Brussels. My €34.29 order was 90 mins late and arrived cold/inedible after 3 driver cancellations. I need this escalated for a full refund immediately.

@Uber @Uber_Support I’ve been waiting 22+ hours for a human response regarding a total service failure in Brussels. My €34.29 order was 90 mins late and arrived cold/inedible after 3 driver cancellations. I need this escalated for a full refund immediately.

@Uber_Support @Uber I’ve been waiting 24+ hours for a human response regarding a total service failure in Brussels. My €34.29 order was 90 mins late and arrived cold/inedible after 3 driver cancellations. I need this escalated for a full refund immediately.

@LumsdenAlisha @o0obritney @boohoo @BBCNews @itvnews @Channel4News Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@o0obritney @boohoo @BBCNews @itvnews @Channel4News Hi have you got anywhere with this? The exact same thing has happened to me and I can’t get a response on a single one of their channels only from an unhelpful AI bot !!

@boohoo @BBCNews @itvnews @Channel4News BOOHOO are scamming people! I did a £174 refund for NYE dresses, paid on pay pal credit and been given it all on gift cards. I did NOT select this. They are refusing to refund me properly and are breaking consumer rights law!!

@MissVee_07 @boohoo_cshelp Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@boohoo_cshelp why are you refusing to send me my refund, and now stating that it’s too late to investigate when I’ve contacted you a number of times over the last month and been ignored

@HollieBlaney @boohoo Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@boohoo i have sent multiple emails, multiple whatsapp messages and multiple facebook messages. Why is no one getting back in contact regarding a refund I have no received!?

@jmatt12 @boohoo Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@boohoo ACTUAL JOKE!!!! I do not want a gift card actioned for my refund. I want the money refunded. This is not what I chose when claiming a refund and now you have sent me another one for another order!!!! Customer service is a joke!!!!! I will never ever order again!

@Mrs_MardyHardy Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

#boohoo are scammers. Stealing from people. Giving refund by gift card when not requested. This is against consumer rights. I want my refund. So do many others!! They must be going bankrupt? Do not order from them!!! #boohooscam

@SarahNi43470268 @boohoo @BoohooUK @MartinSLewis Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@boohoo @BoohooUK why is noone responding about my refund! No response to emails or messages. The refund is incorrect! @MartinSLewis Do not buy from boohoo! Read all other reviews! terrible service - actually no customer service at all.

@lisageraghty12 @KarenMillen Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@KarenMillen 8 messages in to ask you to refund my delivery costs as I never received the item. No response from you, boohoo or the protection company. Don’t ask me to DM as you have all the details many times over. Appalling.

@Audifferen24896 @boohoohelpers Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@boohoohelpers people should stop buying from boohoo as my parcel was dumped by Evri in frontbof our lifts in the communal area and a picture was sent to me the next day of course the parcel as gone boohoo has refund to refund me £34.99 or to send me the goods again

@aga_kosacka @neesa31x @miakisskiss @boohoo @MartinSLewis Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) legal@debenhamsgroup.com pressoffice@boohoo.com investorrelations@boohoo.com

@neesa31x @miakisskiss @boohoo @MartinSLewis Same happened to me! £130 worth of stuff And they insist I chose the option of gift card!!

@neesa31x @miakisskiss @boohoo @MartinSLewis Email the CEO, I got a response from a human after doing this dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@miakisskiss @boohoo @MartinSLewis I am going through the same thing. I have £300 worth of refund and they won’t do anything about it.

@o0obritney @Original_tcl @boohoo Email the CEO dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@Original_tcl @boohoo Same thing happened to me!! I am getting nowhere with their customer service they keep disconnecting me and putting me back to the AI assistant!

Is this aimed at me? 🤣

@Original_tcl @boohoo Email the CEO, got my issue resolved within 2 days dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

@boohoo Boohoo, I did not select gift card, I want my full refund to my original payment. This is very frustrating and ridiculous. Can someone reply to me ASAP!!!!

@CaitlinAxxx @boohoo @OfficialPLT Hi can only comment for boohoo but I am sure with some googling you the find PLT's CEOs email address For boohoo I emailed the CEO and any other email address i could find online dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com

The timeframe from boohoo and pretty little thing for a refund is like ????????? Over a month I returned my stuff and still waiting for my refund 🥴😂😂😂 @boohoo @OfficialPLT What you playing at give me my money

@kejordan85 @boohoo @WhichUK @BBCWatchdog @MoneySavingExp @FrasersGroupPLC Email the CEO, I got my issue resolved within 2 days.. I also copied the other email addresses in to dan.finley@boohoo.com (CEO) ​legal@debenhamsgroup.com ​pressoffice@boohoo.com ​investorrelations@boohoo.com

BEWARE @boohoo Why has my £45 refund been reduced to £4.50 and issued as a gift card without consent — and why is it still unresolved? I’m not the only one experiencing this. @WhichUK @BBCWatchdog @MoneySavingExp @FrasersGroupPLC

@KajalTanna22 @boohoo_cshelp Email their CEO and Debenhams legal department they can be found on Google the CEO is called Dan Finley... I emailed 2 days ago and got my refund today. Share this message with everyone I want his inbox to be flooded due to the stressed caused to 100's of customers

@boohoo_cshelp my return was delivered to you on 10th Dec yet i have not heard a thing about my refund???

@informed_david @TradeStandards @boohoo @BBCWatchdog Hi, please can you share this message on your page? I had an issue with getting a refund and in the end I emailed the CEO 2 days ago and got my refund today! dan.finley@boohoo.com legal@debenhamsgroup.com pressoffice@debenhamsgroup.com debenhamsgroup@client.sodali.com

I would hope that @TradeStandards are going to investigate @boohoo and their returns and refund systems. @BBCWatchdog