Rajesh S

@JioCare Instead of such replies with no concrete information- can you give me a date as to when the refund - overdue by more than a month - will be received by me

I still waiting for my refund for an order that was cancelled a month back @reliancejio @JioCare

If you can’t solve a #customer #complaint - then go silent and ignore all messages This is what @Swiggy @SwiggyCares does

@vowwal Hello Rajesh, we regret for the delay. Please be informed that your request has already escalated to the concerned team and we are already working on it. You will get an update with the resolution at the earliest - Mukesh

It’s hilarious that @Swiggy @SwiggyCares has no clue about what their customer service agents are committing @harshamjty

@SwiggyCares 1st Swiggy agent committed a refund & closed the chat. Another agent agreed that he was an employee & easily said it was his mistake & showed no interest in listening to the customer. Clear takeaway: Swiggy’s commitments are not binding & can change at convenience

@SwiggyCares Multiple agents,multiple stories. One agent confirmed ₹250 refund&closed chat. Then ₹141 refund initiated. Another agent says she see tomato & 110 assigned to half kg tomato. Then she calls and says “we can’t help that you recd one right item” 🤣

@Swiggy your person send this message and exits the chat After that a refund of 141 is processed instead of 250 What kind of trick is this ?

@SwiggyCares 1st Swiggy agent committed a refund & closed the chat. Another agent agreed that he was an employee & easily said it was his mistake & showed no interest in listening to the customer. Clear takeaway: Swiggy’s commitments are not binding & can change at convenience